Roy Nichols Motors Ltd

May 14, 2018

After not being so happy with previous dealership i was going to i decided to try Roy Nichols.. The Customer service was A1 from reception to the work done even to the shuttle staff. Felt very respected and valued. Important values in mind. I am now going nowhere else! Top notch service and staff!

Written By: joe r

May 14, 2018

After not being so happy with previous dealership i was going to i decided to try Roy Nichols.. The Customer service was A1 from reception to the work done even to the shuttle staff. Felt very respected and valued. Important values in mind. I am now going nowhere else! Top notch service and staff!

Written By: joe r

May 14, 2018

Written By: Steve D

May 14, 2018

Written By: Steve D

May 14, 2018

Written By: Jamie F

May 14, 2018

Speedy service and a very professional sales rep, fantastic experience and will not hesitate to go back

Written By: Brando C

May 14, 2018

Speedy service and a very professional sales rep, fantastic experience and will not hesitate to go back

Written By: Brando C

May 14, 2018

Written By: Michelle T

May 10, 2018

By far the worst experience I’ve had dealing with a dealership. Brought my car in for a diagnosis on the engine, they told me it would take an hour to perform the diagnosis but they ended up keeping my car at their facility for 8 hours (although they only charged me for 1 hour, I was stranded without a car for 8). I needed the diagnosis to be specific so I could bring the results back to the company I had my warranty with, but these guys gave me a very vague, non-conclusive diagnostic, “bad engine – need engine replaced”. When I expressed my desire to know exactly which part of the engine needed to be remedied, they became extremely aggressive and defensive and they said that “I didn’t know what I want, I didn’t know cars and told me to go back to where I came from”. I have reasons to believe this response was partially racist. The customer representative’s name was Melissa and she’s by far the most unprofessional person I’ve ever encountered and like I said, she seems to only cater to “caucasians”, I am a person of color and her demeanor and attitude towards me was clearly hostile starting from the first time we met even though I was absolutely calm. My only crime was that I had a questioning attitude and I was looking for justification as to why they kept my car at their facility for 8 hours, and charged me 140 dollars for such a vague and useless diagnosis. She also kept stalling the shuttle to come pick me up so I had to find my own way to get to the dealership. I lodged a complaint with corporate and they said they couldn’t do anything and that I should speak to the General Manager at the dealership. I left Jeff Penny (General Manager) a message and he called me back promptly. We had a very cordial conversation and he was very attentive to my concerns and was apologetic for the way I was treated which is something I truly appreciated. However, his issue-resolution skills were horrible to say the least. He fully refused to give me a refund and said that if I ever wanted to purchase another GM vehicle again that I should contact him and he’ll be sure to knock off 140 dollars off the new vehicle. He made this comment while suppressing laughter. I found this to be incredibly insulting! Additionally, when I told him to provide coaching to his disgusting staff member, Melissa, he asked whether there were witnesses to what had transpired. And of course, the only witnesses to the event were her colleagues that work with her on a daily basis and probably know each other on a personal level as well. When I told him that these witnesses would have a biased testimony because they wouldn’t side with a disgruntled customer that they’ve only seen once and will never see again, and they will end up supporting their own colleague who they work with on a daily basis; his reply was “well there’s nothing more I can do”. I want to make it clear that it isn’t the 140 dollars that bugs me, it’s the fact that these big corporations/dealerships think they can get away with racist behaviour and sloppy services and never be held accountable. In the coming days, I will be contacting multiple news outlets and submitting a complaint with the Ministry of Consumer & Business Services and I will not quit until they are held accountable. If anybody has a similar story, I urge you to contact me or share your experience so we can start holding people like Jeff and Melissa accountable. I want both of them fired and I will not stop until I achieve this goal.

Written By: JD