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Empire Auto Group

282 Springbank Dr , London, ON, N6J1E9

Member since June 24, 2015

282 Springbank Dr London ON N6J1E9

Overall Score

4.7

Empire Auto Group

1491 Reviews

201
Empire Auto Group

Review Ratings Breakdown

Consumer Reviews

*Showing a selection of the total reviews available from Google.

*Showing a selection of the total reviews available from Facebook.

Empire Auto Group Empire Auto Group
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July 15, 2021

Very poor communication level and poor service. Thanks for wasting our time

Written By: Karandeep S

Empire Auto Group responded on September 15, 2021

Thank We appreciate your feedback, in response to the situation regarding poor service, the dealership has stipulations that need to be met. When financing at the time you asked us to bend the rules and ignore the stipulations that the bank required in order to meet the full approval. We as dealer partners with the bank can not bend rules or ignore stipulations. Thank you again for your feedback.

Empire Auto Group Empire Auto Group
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July 15, 2021

Poor service

Written By: Baljinder M

Empire Auto Group responded on September 15, 2021

Thank you for your feedback, in this case us the dealer partners cannot participate in a straw deal and once you were attempting to provide more than one applicant at the time in order to gain a full approval caused our investigation team internally to flag your application at which point we could no longer proceed, sorry for the inconvenience but we cannot finance you.

Empire Auto Group Empire Auto Group
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July 15, 2021

Great experience. When I couldn’t get financing for a bigger vehicle but Osman managed to somehow. Would definitely recommend him. Beyond great full!!

Written By: Sara K

Empire Auto Group responded on January 15, 2022

Congratulations Sara! glad you are happy with the services we have provided you with. Thank you for leaving such a kind review, and welcome to the Empire Auto Group family ❤️

Empire Auto Group Empire Auto Group
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July 14, 2021

Kareem, Nicole and the whole team are extremely helpful and diligent in the whole process. You won't regret dealing with Empire Auto Group. I have never dealt with a dealership that cares so much and give you the best client experience at the same time. I would definitely recommend them!

Written By: Saër D

Empire Auto Group responded on January 15, 2022

Congratulations Saer! glad you are happy with the services we have provided you with. Thank you for leaving such a kind review, and welcome to the Empire Auto Group family ❤️

Empire Auto Group Empire Auto Group
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July 11, 2021

Very happy with the car i bought so far except disappointed in ozzi because he promised me to take care of paying the first month but finally didny hope you guys van fix the situation since he never got back to me since i messaged him about that other wise im very satisfied and it would be a five star

Written By: Simon C

Empire Auto Group Empire Auto Group
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July 09, 2021

Great service, great staff, pleasant experience, will keep coming back

Written By: devon d

Empire Auto Group Empire Auto Group
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July 08, 2021

I WANT TO THANK ALL OF THE EMPIRE AND SOUTHDALE STAFF FOR MAKING THE CUSTOMER EXPERIANCE THE NUMBER 1 PRIORITY WE LOVE YOU ALL

Written By: Sam M

Empire Auto Group Empire Auto Group
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July 08, 2021

This place is a good place they helped me get into what I wanted and needed they had also helped my wife get out of a really bad situation which made both.of us happy they are very kind , happy pll that are alway willing to help anyone out thanks guy for what you have done for us we appreciate everything

Written By: Darcy D

Empire Auto Group responded on January 15, 2022

Congratulations Darcy! glad you are happy with the services we have provided you with. Thank you for leaving such a kind review, and welcome to the Empire Auto Group family ❤️

Empire Auto Group Empire Auto Group
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July 06, 2021

We went to empire for the sole purpose to trade in my husband's journey while there I also had an current lease at a different location so while my husband and myself where greeted and helped right they even helped me get out of what I didn't know was a vary high interest rate 🤦‍♀️ so going in for a truck we ended walking away with a new truck and a new car with lower interest rate for me Shawn Nora and Sam where excellent they went over and beyond to help us they worked hard and quickly !! And got us exactly what we wanted hands down the best buying a car experience I have ever dealt with . They where super easy going and where always making sure we where okay and needed anything while we waited for them to work there incredible magic thank you my husband and I walked away with both our dream cars and you guys made our dreams reality .. I highly recommend to visit them and also walk away with your dream

Written By: Krystal D

Empire Auto Group responded on January 15, 2022

Congratulations Krystal! glad you are happy with the services we have provided you with. Thank you for leaving such a kind review, and welcome to the Empire Auto Group family ❤️

Empire Auto Group Empire Auto Group
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July 06, 2021

Shawn and Nora were amazing. Great service and explained everything in detail. Great place to shop, deffo recommend

Written By: Rye I

Empire Auto Group responded on January 15, 2022

Congratulations Rye! glad you are happy with the services we have provided you with. Thank you for leaving such a kind review, and welcome to the Empire Auto Group family ❤️

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