West City Honda
670 Dundas Street West , Belleville, ON, K8N4Z2
Member since November 10, 2017
670 Dundas Street West Belleville ON K8N4Z2Overall Score
West City Honda926 Reviews
25Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
July 16, 2024
Though I didn’t end up purchasing from them, I had a lovely experience with the Jessica and Fraser who helped me explore my options in the market as a first time buyer.
Written By: Doch D
Hi Doch, Congrats on the recent purchase of your Honda HR-V! We are so happy to have been able to guide and educate you on the car buying process. Even though you did not end up doing business as West City Honda, please know that we will always be of assistance for as long as you own your Honda HR-V. Don't hesitate to reach out ANYTIME! Cheers,
July 08, 2024
Sales associate (Spencer Sudds) was very helpful and pleasant. He explained all of the features of our new vehicle in detail. We are very pleased with our new vehicle, and the purchasing experience. The sales team worked hard to help us with our purchase. Nothing seemed to be too much trouble.
Written By: David W
Thank you, David! Your review means so much. Congrats on your new Honda. We are excited to have you join the West City Honda family. Cheers,
July 08, 2024
I recently had the pleasure of having Pat Hergarty help me purchase my new vehicle. Pat went above and beyond to work on details that enabled me to buy the vehicle that I wanted. He was very knowledgeable about the new monthly information and all the specials that Honda were offering that month. Pat was listened to my needs and was very patient in answering all my questions. His dedication to quality customer service was evident in the follow up calls after the vehicle was taken home to make sure I was satisfied and comfortable with how all the systems were working.
Written By: Daniel Q
Dear Daniel, Thank you so much for your wonderful feedback! We are thrilled to hear about your positive experience with Pat Hergarty at West City Honda. Delivering exceptional service and ensuring our customers drive away satisfied is always our top priority, and it sounds like Pat exceeded your expectations every step of the way. We truly appreciate your kind words about Pat's knowledge, patience, and dedication to providing a seamless purchasing experience. Knowing that he listened to your needs and followed up to ensure everything was to your satisfaction reinforces our commitment to delivering quality customer care. We look forward to sharing your compliments with Pat and the rest of our team. Thank you again for choosing West City Honda. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Best regards,
July 08, 2024
I would recommend dealing with Spencer Sudds in sales. Spencer made the car buying experience easy and stress free for me. He listened to my needs and explained everything in detail. His enthusiasm was contagious. Although I was with my partner, Spencer made sure to direct his attention to me. He followed up with me when he said he would. Thank you. I am enjoying my new CRV.
Written By: Caitlin G
Dear Caitlin, Thank you so much for taking the time to share your experience with Spencer Sudds at West City Honda! We're delighted to hear that Spencer provided you with an easy and stress-free car buying experience. It's fantastic to know that Spencer listened to your needs, explained everything thoroughly, and maintained his enthusiasm throughout the process. Ensuring that every customer feels valued and attended to individually is something we strive for at West City Honda, and we're glad Spencer made sure of that during your visit. We're thrilled that you're enjoying your new CRV! We'll be sure to pass along your kind words to Spencer and the team. If you have any further questions or need assistance in the future, please feel free to reach out. Best regards,
July 06, 2024
Spencer in parts is a class act!! Spencer helped me source the correct parts and saved me a ton of grief!
Written By: neal c
Cheers Neal! Glad Spencer was able to assist you.
July 06, 2024
Fantastic experience at West City Honda in Belleville. The staff … 100% courteous and our sales person was awesome. Well done Spenser, you handled everything like a professional should. You answered all questions and there was absolutely no pressure. A pleasure to deal with a company that is truly interested in finding what you need. Keep up the excellent work West City Honda. Brian Scharf.
Written By: Brian S
Hello Brian, Thank you very much for sharing your fantastic experience at West City Honda in Belleville! We're thrilled to hear that our team, especially Spenser, provided you with courteous service and a professional car-buying experience. At West City Honda, we strive to create a welcoming environment where our customers feel valued and well-informed without any pressure. It's wonderful to know that Spenser exceeded your expectations by addressing all your questions and ensuring you found exactly what you needed. We truly appreciate your kind words and your recognition of our efforts. We'll make sure to share your feedback with Spenser and the entire team as motivation to continue delivering excellent service. If there's anything more we can do for you, please don't hesitate to get in touch. Thank you once again for choosing West City Honda. We look forward to assisting you in the future! Best regards,
July 06, 2024
10/10 Recommend! Fantastic experience at West City Honda. I needed a replacement for a vehicle involved in an accident and Spencer Sudds came through with the perfect car! Thanks again to Spencer and all the staff at West City Honda in Belleville.
Written By: Jeffrey E
Hi Jeffery, Thank you so much for your glowing recommendation! We're thrilled Spencer and our team at West City Honda could assist you in finding the perfect replacement car. If you need anything else in the future, don't hesitate to reach out. Best regards,
July 04, 2024
I recently purchased a car from Honda , and I had the pleasure of working with Jessica Mumby. She was incredibly knowledgeable, patient, and genuinely cared about finding the right car and deal for me. Her professionalism and friendly demeanor made the entire process smooth and enjoyable. I highly recommend Jessica Mumby for anyone looking to buy a car.
Written By: Jansen M
Thank You, Jansen for your wonderful review. We truly appreciate the support from you and your family. Enjoy your new Honda Civic!
June 29, 2024
I recently bought a 2024 Honda Civic sedan sport, I couldn’t be any more pleased with it and couldn’t have ask for a better sales person in Spencer Sudds, he knew exactly what I needed and what was best for me, and when I had questions he gave great advice and in details, Hondas are the best car out and I will only be buying them for the rest of my life
Written By: Owen J
Thank you, Owen! Your lovely review regarding your experience with Spencer is exactly how we conduct business here. We are happy to hear that all your questions were answered. We don't disappear after today! Do not hesitate to reach out ANYTIME if you have any questions about your new Honda.
June 25, 2024
If you have any service issues, don't go to West City Honda I went to West City Honda Belleville for an AC repair. There was a recall on the part and they fixed it for free. It broke the very next day and I brought the car back and they charged another 140 $ said it was another unrelated issue and gave me an estimate of $750. I repaired that outside since I lost trust in them. The guy told me the issue was the compressor which they already worked on. I brought the car back and they said they filled the gas and it worked which is an absolute lie and charged me another 350 $. I tried that with another mechanic outside. So they didn't fix it right at the first place and they diagnosed the issue wrongly and charged for everything. Another worst part, they never even call me before filling the gas. When I raised that problem, the rude customer service told me that, they would take it out the gas and they will give me another appointment for that.
Written By: Jithin A
Dear Jithin, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your recent visit to West City Honda Belleville. We understand your frustration regarding the AC repair and the subsequent issues you faced. When you initially brought your vehicle in, we prioritized diagnosing and addressing the AC problem promptly, which included addressing a recall-related part at no charge. Unfortunately, it seems there were further complications that arose after your initial visit, for which we attempted to provide additional repairs and solutions. We regret that we couldn't reach an agreement on the root cause of the ongoing issues with your AC system. Customer satisfaction is our top priority, and we apologize if our communication fell short of your expectations. We always strive to provide transparent and accurate information about repairs and costs. We value your feedback as it helps us improve our service. Please feel free to contact us directly if you would like to discuss this matter further. We would appreciate the opportunity to regain your trust. Sincerely, West City Honda
