Empire Auto Group
282 Springbank Dr , London, ON, N6J1E9
Member since June 24, 2015
282 Springbank Dr London ON N6J1E9Overall Score
Empire Auto Group1506 Reviews
201Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
June 13, 2021
Had a fantastic experience purchasing my vehicle from Empire Auto! The staff were very professional and welcoming and the sales team was very transparent throughout the entire buying process. The car was meticulously detailed and serviced prior to delivery. I would definitely recommend Empire Auto to anyone looking for a vehicle!
Written By: OVO M
June 11, 2021
Written By: Jared E
June 08, 2021
Shawn Alex Nicole you people are something special you know your cars and how to treat people with respect pleasure doing business with you and will again in the future give these honest folks a call you won't be disappointed Ledlie from South porcupine on
Written By: Les S
June 03, 2021
I would not get from this company ever again. Do research Omvic as well as MTO London have had many run ins with this company. To sum it up We were advised we would get a Audi 2012 with 120,000km we got a Audi 2012 with 126,000km. They received payment before I received my vehicle. They lied the entire time. This matter will be going to court. Please learn from our experience do not buy from EMPIRE AUTO. You can ask any question about my experience and I will gladly answer to the best of my ability. I have also reported to the better business bureau of Canada. I have contacted a lawyer. Do not put you and your family in the same position. I have and he has refused to service the vehicle unless I change my review.
Written By: Family 1
Hi Tanya, We've been in contact with you continuously about this matter. We've offered you many solutions. We also provided you with compensation for driving down here, our customer service has gone above and beyond for you. You're in contact with our owner Nick, if you'd like to resolve this please feel free to contact him. Our phone number is 519-659-0888. Thank you and have a great day!
June 03, 2021
Made an appointment came on the date and time my appointment was for and was told that there is nothing in the system in regards to an appointment, then they agreed to do the oil change and have been sitting here for 2 hours and counting. Wow the list goes on about the issues iv had since dealing with Empire auto unfortunately.
Written By: Julian N
May 29, 2021
Professional, courteous and knowledgeable from start to finish. If you want a fair deal this is the place. I am very pleased and thankful to Empire Auto Group👍
Written By: Fred B
May 28, 2021
Nicole was amazing and explained everything in great detail. I feel like the buying process was rather rushed I was not shown any cars or even offered to test drive the car I bought.
Written By: Michelle N
May 27, 2021
I recently purchased a truck on trade in here. I was walked through the process, and matched with exactly what I was looking for. I received a fair value for my trade in, and purchased at a fair rate as well. Osman was excellent. 5 out of 5 for communication, service, etc. He went above and beyond, and made this experience a positive one. I will highly recommend to anyone looking for a vehicle to visit Empire Auto first... and they have three locations in London, so you don't need to go far no matter where you live in the area. All in all, I'm happy, I am satisfied, and I will be going back to them for my next purchase. Cheers!
Written By: Cory B
May 27, 2021
Worst experience ever this company is scam!
Written By: Mohammed J
Hi Mohammed, Unfortunately we can't find you in any of our systems or in any of our appointment books. Which means we never dealt with you or sold you a vehicle, so you could of never had a "bad" experience with us. We will be assuming that this review is a FAKE review based on hatred of a trustworthy company. Us as a local company that has been around for over 25 years strive on our genuine and honest reputation keeping us reputable within our community as you can see in our previous reviews. We strive on our reviews and previous clientele as our back bones in helping us supply our community with vehicles for years and years to come. So if you have anything else to say please call us at 519-659-0888 and ask to speak to either Sami Or Nick so we can figure your Issues out.
May 26, 2021
Empire auto group east is a awesome dealership nicole and Shawn are awesome sales people
Written By: Bryan A
Hey Bryan! We're glad to hear you had a great experience with us. Enjoy your new Dodge Grand Caravan and welcome to the Empire family! We look forward to seeing you in the future.
