Empire Auto Group
282 Springbank Dr , London, ON, N6J1E9
Member since June 24, 2015
282 Springbank Dr London ON N6J1E9Overall Score
Empire Auto Group1506 Reviews
201Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
Very polite,professional, and helpful
April 15, 2021
Hesham has got to be one of the best salesmen I have ever dealt with I work for a large name branded dealership and the level of service you would expect there is what you will receive from Hesham Thanks again Hesham for your ongoing great service
Written By: Nick
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April 10, 2021
Written By: Amanda M
Thank you for your review Amanda!
Respectful and Caring
April 07, 2021
I was contacted by Connor from the Dundas dealership. Connor provided me exceptional service. Connor updated me on the vehicle everyday to make sure I was not in the dark. Connor created an environment that's welcoming and not rushed. He spoke to me as a friend and treated me as if I was a long-term customer. When time got tight, Connor made the problem his top priority, and it showed. One of the best customer experiences I've had. Tom was the salesman for me. Tom made sure I was taken care of and was not rushed. He listened and did not force me into something I wasn't sure of. In all, the service was amazing and everyone was very respectful for any decision I wanted to do. However, when paperwork came it felt rushed and confusing. Tom made sure that any questions I had were answered and that I walked out of the dealership knowing what I was doing.
Written By: Matt
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There are no staff members associated with this review.
April 07, 2021
Dealt with Osman to buy our new family van. He made the purchase easy and painless, especially after having a negative experience at a different dealership. I would definitely buy from them again.
Written By: Matty K
Thank you for taking the time to review us Matty! We pride ourselves on our customer service and on our ability to meet any customers needs! Were glad to hear that Osman made the process of purchasing a new vehicle seamless for you! We'd appreciate it greatly if you'd recommend us to your family and friends! Please don't forget to use your two free oil changes which are included on all our certified vehicles! Take care!
Very polite,professional, and helpful
April 06, 2021
Hesham has got to be one of the best salesmen I have ever dealt with I work for a large name branded dealership and the level of service you would expect there is what you will receive from Hesham Thanks again Hesham for your ongoing great service
Written By: Nick
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April 01, 2021
Great service, friendly and fast .
Written By: Ryan K
Thank you for taking the time to leave us a review Ryan!
April 01, 2021
I had a great experience dealing with empire for the second time now. all questions and concerns were answered in a timely fashion. it was a very free atmosphere with no pressure. I was very pleased and will be dealing with them again in the future
Written By: dave l
Hi Dave, Thank you so much for taking the time to leave us a review, we really appreciate!
March 31, 2021
Bought my first car through Empire. The process was made quite convenient in my favor which was awesome. Nora even went out of her way for me which was cool and Kareem worked to get me as good as a deal as possible. All in all, they are great people that work with you to get you what you want!
Written By: Ezra H
Thank you for your review Ezra! Nora and Kareem are stellar staff here and do whatever it takes to make our customers happy! We're glad to hear that you had a great experience with us and we hope to serve you in the future for all of your vehicle needs! Take care!
March 31, 2021
I was helped out by Kareem and my experience was very pleasant.... at first. He was helpful in hearing me out with the type of vehicle I wanted and managed to work it out. Once I e-signed the documents it became a huge joke! Was told I’d receive the vehicle a week from signing (March 31st) I ended up waiting a total of 12 days instead of 7! Come “delivery day” Was told I had to wait an extra day due to it being sent in for tinting (did not show up tinted) then I was told it got sent out to a different customer by accident! 6 hours away from me! When the vehicle showed up (April 12th) there was no paper copy of the document for me to sign so I had to wait for it to be mailed to me (received April 21st) then I had to pay an express delivery charge to send it back. Was also told I would receive compensation, my ownership slips, the second key, have the vehicle sent in for tinting somewhere near me also a new gas cap since I received a locking gas cap with no key for it (had to pop the lock) once they received the papers signed. (They received it April 28th) I have yet to receive ANYTHING as of June 1st!!! And to add insult to injury I was also sent a toll route bill from them delivering me the vehicle! If I can give you any word of advice DO NOT deal with them! They will make it sound all great until you sign! Horrible experience! Just awful! If you’ve read this far thank you and best of luck in your car search!
Written By: Amber L
March 31, 2021
Written By: Hesham S
Thank you Hesham for your review!
