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Empire Auto Group

282 Springbank Dr , London, ON, N6J1E9

Member since June 24, 2015

282 Springbank Dr London ON N6J1E9

Overall Score

4.7

Empire Auto Group

1506 Reviews

201
Empire Auto Group

Review Ratings Breakdown

Consumer Reviews

*Showing a selection of the total reviews available from Google.

*Showing a selection of the total reviews available from Facebook.

Empire Auto Group Empire Auto Group
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March 30, 2021

Nicole and Shawn made a great impression on me. They provided several options and very patient. If you are looking for great vehicle options try them first and you won’t have to look anywhere else!

Written By: Aaron A

Empire Auto Group responded on September 15, 2021

Thank you very much for your review Aaron! We are pleased to hear that Nicole and Shawn were able to meet your vehicle needs. Take care!

Empire Auto Group Empire Auto Group
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March 30, 2021

Nicole and Shawn were excellent and extremely helpful and patient with our situation. We will recommend Empire Auto Group and this dynamic team as raving fans! Thanks for everything!

Written By: Jacalyn O

Empire Auto Group responded on September 15, 2021

Thank you for your review Jacalyn! We are very pleased to hear that Nicole and Shawn were helpful and patient with your situation. Please don't forget about your 2 years of free oil changes on the vehicle you purchased. Take care!

Empire Auto Group Empire Auto Group
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March 30, 2021

I usually don't post reviews but there is no way I couldn't. This place is top notch . When everyone else turned their backs on us . This place made it happen for our family . Nicole , Shawn and Claudio are literally the dream team. The best thing about this place is honestly they actually care more about credit building then locking in a deal . I will forever and always contiune my business here .

Written By: Steven D

Empire Auto Group responded on September 15, 2021

Thank you so much for your review Steven! We are so happy to hear that Nicole, Shawn and Claudio were able to help you in the process of purchasing a vehicle. We are glad that you and your family are happy with the service we provided. Please remember that you have 2 years of free oil changes on your vehicle. Take care!

Empire Auto Group Empire Auto Group
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March 27, 2021

I received a phone call from someone a month ago asking me to come in and upgrade my car I bought from Mercedes london. I went to empire two weeks ago thinking I was going to sit down with someone to talk over options. I talked to a guy name Sam, he was extremely unprofessional and rude. I felt as if he wasn’t speaking the truth about numbers. He kept changing things as he was speaking to my husband and myself. I asked him if we could speak to somebody else and waited there for an hour. No one helped us. Him and his co workers just stood there in the office and watched us wait for an hour and no one asked us if we needed help. My husband called empire to speak to someone about trucks and no one would answer his questions. I wouldn’t recommend anyone going there and deal with anyone from empire. I ended up upgrading into a Lexus. It’s a good thing we walked out of that place. Sara

Written By: Sara O

Empire Auto Group responded on September 15, 2021

Hi Sara, thank you for your review and we appreciate customer feedback. We are so sorry to hear that you did not encounter a good experience with us. Someone will be in touch with you to discuss any issues you may have. Take care!

Empire Auto Group Empire Auto Group
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March 24, 2021

I am getting my first car and was new to the process of buying a car. I am beyond happy and grateful for Shawn and Nicole. They made the process easy and quick for me. They found a car that was perfect for me and my family and they put my mind at ease. They were patient and understanding, and I cannot tell you how happy I am with the service they’ve provided for me. Because of them I have my first car and I didn’t think me getting a car right now was possible but they made it happen. I will recommend Shawn and Nicole to anyone! Thank you guys for your support and I really appreciate it!

Written By: Rachelle G

Empire Auto Group responded on September 15, 2021

Thank you for your review Rachelle! We are extremely happy to hear that Shawn and Nicole helped you in getting your first car. We are glad that you found the right car that is perfect for you and your family. Please remember that all of our certified vehicles come with 2 years of free oil changes. Take care!

Empire Auto Group Empire Auto Group
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March 23, 2021

I appreciated to Empire Auto Group they are very kind and very helpful I specially thankful to Mr Nazem n Sam 😎😊 i love bottom of my heart Empire Autos❤️

Written By: Asma A

Empire Auto Group responded on September 15, 2021

Thank you for your review Asma! We are really happy to hear that Nazem and Sam were kind and helpful. It is always in our best interest to have our customers satisfied. Take care!

Empire Auto Group Empire Auto Group
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March 23, 2021

I came to this amazing dealership because a friend recommended me and I had the best experience ive ever had purchasing a vehicle, hesham and sam got me financed when no one else would. I will forever be a customer at empire auto group and will be recommending all my family and friends! Thank you everyone at Empire Auto Group 😀😍

Written By: Sofiya W

Empire Auto Group responded on September 15, 2021

Thank you for your review Sofiya! We are so happy to hear that Hesham and Sam we able to give you the best experience in purchasing a vehicle. We are so glad to hear that you will be a forever customer. Take care!

Empire Auto Group Empire Auto Group
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March 22, 2021

Five stars for Empire from me, i live in Oshawa and i got my car from Empire in London because they were the best, they worked with my budget and credit score. Nora and Kareem have been great to work with, i highly recommend them.

Written By: Mary K

Empire Auto Group responded on September 15, 2021

Thank you for the 5 stars, Mary! We are able to provide our services to all of Ontario - From London, to Oshawa, all the way to Ottawa, Timmins, North Bay, just to name a few places! Thank you for your business, and welcome to the Empire Family!

Empire Auto Group Empire Auto Group
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March 20, 2021

Written By: Tiffany H

Empire Auto Group responded on September 15, 2021

Thank you for your review Tiffany!

Empire Auto Group Empire Auto Group
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March 18, 2021

Our daughter was in search of her first car and was very pleased with how both Tom and Sam. After many test drives at various car dealers, as well as a few private sellers, I was also impressed with how the whole sale process played out. Tom, Sam and Hesham were all friendly, professional and ended up giving her a great deal on her first set of wheels. Thanks guys!

Written By: Christopher B

Empire Auto Group responded on September 15, 2021

Thank you for your review Christopher! We are so happy to hear that Tom and Sam we able to help your daughter purchase her first car. Please remember that all of our certified vehicles come with 2 years of free oil changes. Take care!

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