South Trail Chrysler

October 23, 2024

Just left after the purchase of a new vehicle. I can’t express my gratitude for Alim making this purchase the easiest process I’ve ever had. I literally sent him my trade details, budget, and what I wanted to buy. Asked if he could make it work and less than 24 hours I’ve left with my new car. No B.S. Super simple. I highly recommend checking this dealership out. Be sure to ask for Alim!

Written By: Candice B

October 22, 2024

EDUARDO MATHEWS Excellent person and very cordial, he patiently explained the purchase plans to us and in the end we made a very good purchase, thank you very much!

Written By: Mario R

October 21, 2024

I don't recommend this place . They changed the AD right when we got there. It DID NOT say mechanic special!!! Liars . Car was labeled WRONG on the advertisement. . The car has lots of problems that are not mentioned until you ask or feel it while testing it. They didn't want to fix it, even if we offered way more . They were kinda strange here . Also GET THIS . deposit was 500$ and the woman at the desk put in 5000$ in the machine . Then we said... no it supposed to be 500$ she Said all snooty " oh well im just used to 5000$" Lol, what.... ok... good for you, lady??? Next dealership .

Written By: JayJay- t

October 20, 2024

A massive massive shout out to both Rahul and Johnny Tyler! We’ve all worked on my new truck for more than a month just to make sure I will have the best deal!

Written By: Resty

October 19, 2024

Written By: Tyler

October 19, 2024

Pleasant experience at South Trail Chrysler in our search for a pre-owned vehicle, from Lee in sales to Tyler in financing, we are very happy.

Written By: Heike C

October 19, 2024

The worst service imo, booked an appointment for transmission service, came to book it in person, waited an hour for them to confirm that they can do the work. When I came for the appointment they took the car for 4 hours to inform me afterwards that they couldn’t perform the service. If you want to waste your time, nerves, and money, they are the experts.

Written By: Alexander Q

October 18, 2024

I used to take my vehicle which was purchased here for all my maintenance as they used to be wonderful. I recently took my 2018 Jeep in for an oil change and they told me I needed a new radiator and 5k worth of work due to "wear and tear". I took it for an inspection and 2nd opinion with another mechanic only to find out my vehicle is in great condition. I do need new tires as they are down to a 4.0 but STC never mentioned this to me, just 5K in parts that I did not need. Was very disappointed in a dealership I once trusted for all my vehicle maintenance.

Written By: Ashley L

October 12, 2024

Written By: Pablo P

October 09, 2024

I just spoke to Alim from this dealership regarding a 2020 Jeep Rubicon they have in their Used inventory. Alim called me after Isubmitting my offer online(through Auto Trader) an amount that I thought is reasonable based on my few months research on this vehicle (Province and Nationwide). Alim wanted to kniow why my offer was lower than the asking price. I pointed out that I am bargaining based on other vehicles on the market. I must add that from the get-go Alim was unprofessional as they were demanding I provide proof of why without test driving their vehicle I would make such an offer. I explained that I had test driven a few similar vehicles and was trusting that theirs(as a reputable dealership) is as advertized(no false advertizing), the key factors for me being vintage, mileage, previous ownership, status, condition and all advertized specs listed. I stated on my offer that if all checks out and if agreeable on the price I would transact by end of the week. I challenged Alim to do his research to see if there were similar vehicles. Alim sent me their personal cellphone number and asked me to send them a link to prove that I am not a liar. I took offence to such an accusation but still politely asked him why they needed the link and if they (Alim and team) have some type of price matching program? Alim said it's because my ask is just ridiculous and they want to prove that I am just low-balling and lying about similar vehicles in the market and am just wasting their time which is costly. Alim checked and found 4 similar vehicles on Kijiji that are priced higher than theirs . I told him to check other platforms as Kijiji is not the only auto marketplace. Alim kept teasing me on how I am probably comparing their vehicle with 'shady' dealerships or private sellers who are hiding problems with their cars even after I told Alim that I test drove similar vehicles from reputable dealerships in Calgary and Edmonton. On my offer and on the telephone call with Alim, I mentioned that I was initiating a negotiation dialogue so that I don't waste their time or mine by booking a test drive if not willing to budge on price. In my offer I stated that I am ready to transact by end of this work week if agreeable and everything checks out. Alim could have simply ignored my offer, countered with a base ask price, or professionally solicited a visit to their dealership to have a one on conversation. Even after asking Alim a few times if providing a link to similar priced vehicles would make them consider discussing my offer when I show up foe the test drive, Alim insisted that there was no way, they just want to prove that I am a liar who is just wanting to waste their time and purchase their vehicle on the cheap. I asked Alim why they would make such assumptions and accusations for someone they don't know and only had had a few minutes conversation with and Alim hung up the phone on me and continued to text me from their cellphone. I advised that I will be posting a review on their websitr and there you have it. Alim's behaviour probably does not represent the culture at this dealership but surely left an indelible impressiion on me. Percy K

Written By: Percy B