Dilawri Chrysler Jeep Dodge
370 W Hunt Club Rd W , Ottawa, ON, K2E 1A2
Member since May 21, 2015
370 W Hunt Club Rd W Ottawa ON K2E 1A2Overall Score
Dilawri Chrysler Jeep Dodge1559 Reviews
474Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
April 16, 2024
I fixed one of recall in my vehicle. All staff super friendly and time sensitive. They also provided Uber to go back my home during the repair. Thanks
Written By: Suat A
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
April 13, 2024
Great dealership if you looking for a truck or car go check them out. From start to went I go deliver my new truck the service was great sales associate and management answering all my questions and most important the best price,this I my 4 ram truck buying experience and by far the best one for that 👍merci beaucoup...
Written By: Renzo T
We are always grateful for the positive reviews and it’s worth sharing. We aim to continually provide excellent service and make your vehicle buying experience an awesome one.
April 12, 2024
I bought Honda fit 2015, don't have really good experience, I cannot recommend this , especially to my family and friends.
Written By: Ligaya T
Hi Ligaya, we sincerely apologize for any inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
April 12, 2024
“I regret to express my disappointment with the customer service experience I encountered at your dealership. Despite the initial interaction with a humble and accommodating agent during my exploration of used vehicles, the demeanor and conduct of the sales manager, who intervened during the purchase process, were exceedingly discourteous and egoistic. Throughout our interaction, there was a noticeable lack of attentiveness to my concerns and circumstances, as the sales manager seemed more focused on asserting dominance rather than addressing my needs. This behavior not only reflected a disregard for customer satisfaction but also fostered an atmosphere of disrespect and intimidation. Furthermore, the miscommunication and employment of pressure sales tactics only exacerbated the already unsatisfactory experience. Such tactics create undue stress and erode trust between the customer and the dealership. As a consumer, I value transparency, respect, and professionalism in all business dealings. Regrettably, my experience at your dealership fell short of these expectations. I urge you to reevaluate your customer service practices and ensure that all members of your team uphold the principles of integrity and customer-centricity. It is my hope that this feedback serves as an opportunity for improvement and contributes to fostering a more positive and respectful environment for future customers. Thank you for considering my perspective.”
Written By: Raja C
Hi Raja, we sincerely apologize for any inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
April 12, 2024
Stay far far away as possible from this place
Written By: Stacy H
Hi Stacy, we sincerely apologize for any inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
April 11, 2024
The service group is great. And very inexpensive. Quick and efficient
Written By: Jackie M
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
April 09, 2024
Just moved to Ottawa and I have been impressed with the level of customer service and overall general communication from them. They have let me know at the end of each service that my truck was ready. Thanks you to the service team and because of this service you have secured my business and I will be purchasing my next new vehicle from you. thanks
Written By: John D
Thank you, John. We appreciate your feedback and the 5 STAR review!
April 09, 2024
appointments are never on schedule. I’ve been waiting over 2 hours for a simple tire change when I booked months in advance for the earliest appointment. Still sitting waiting for my vehicle with no update.
Written By: Marthe W
Hi Marthe, we sincerely apologize for any inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
April 04, 2024
Great service and staff
Written By: Charles G
We are incredibly grateful that you took the time out to leave us a 5-star review. We hope to see you again soon.
April 03, 2024
Let me honest about this place. Purchased a used vehicle. Sales rep was the only good thing about it. Truck was given to me dirty. They quick cleaned it. Called and complained about it. Was told he will get back to me. Never did. I really thought this place would be better than the other dealerships as they got really good reviews. Maybe next time you buy a vehicle. Please inspect all seats and have them wash the vehicle before you purchase it. They will present it to you dirty to hide scratches etc.
Written By: Aron B
