Dilawri Chrysler Jeep Dodge

April 02, 2024

Poor service. I brought in my vehicle for a specific problem, they forgot to look at it and said keep an eye on it.. I have to drive 45 minutes for service.. and i cant even get a ride to and from home..

Written By: Ron G

April 02, 2024

Thank you guys. I was there yesterday and everyone was very helpful. Thank you all and I appreciate your help. Thank you again too. I will never forget, my dear Badr. thank you for your help. I wish you all the best 👍🏻👍🏻

Written By: Jamaleddin A

April 01, 2024

*FILED CLAIM WITH BETTER BUSINESS BUREAU, THE COMPANY FAILED TO REPLY WITHIN 30 DAYS* I purchased a vehicle in February 2023 from Blair (salesman) at Dilawri Chrysler on Hunt Club Rd in Nepean, ON. I picked up the vehicle on February 28th, 2023. The day I picked it up I was given a slip for my purchase along with notation of what was owed to me, a secondary key for my vehicle as they claimed there was none "in house". Eight days after I picked up my vehicle we noticed a large section of the passenger wheel well was melted away from previous damage that I was NOT informed of, I was also not provided a copy of the Car Fax report that I was charged for on my receipts. When I brought this to Blairs attention I did tell him I needed the bumper repaired as I was sold a vehicle with damage without my knowledge and if it wouldn't be repaired I was still within Canada's 10 day cold feet claus and would return the vehicle. He contacted management and told me he would order in a NEW bumper and replace it as this does devalue my vehicle. I dropped my vehicle off for repair in June 2023, upon drop off they had a key handy and said they would get it programmed and would be ready for me to pick up when my vehicle was ready. When I arrived to pick it up the bumper was not changed, they unprofessionally cut a piece of plastic and botled it on to the damaged bumper. They also said they could not program the key and were unsure why but would order another one and give me a call when it arrived to program it. I have called, I have left messages with reception, I have spoken to management who always says "I'll call you back in about 10-15 once I find out what's going on" I hear nothing. I call again, the person I was speaking to is now "gone for the day" mind you, I am calling around 1-2 pm. I spoke with reception numerous times leaving my information for someone to call me. They have still failed to provide me a secondary key to my vehicle which I have now had possession of for over a year.

Written By: Alissa H

March 28, 2024

EDIT So after being contacted through google and told to email the customer support team for proper support, I did. I received a reply back that they’d look into it. That was over a week ago and I’ve had nothing back since. I’ve also reached out to the owner, Shiv Dilawri, and received a thorough ignoring from him too. It seems that their entire corporate structure and philosophy, from top to bottom promotes stiffing their customers. Just in case you are still considering spending your money here, learn from my experience and please, please, please don’t. Absolutely awful experience. I bought a BRAND NEW truck from this dealership, only to find out 7 months later that it has over $25k in damages lodged against it on carfax. Damage that was repaired at their dealership and not disclosed to me. I went to the dealership to seek a resolution to be told “we’ll see you in court”. Awful. Avoid this dealership at all costs!

Written By: Graham C

March 25, 2024

After some hiccups, and many engagements to deal with FCA for replacing my Jeep's transmission, Ryan took over this ticket and manage to resolve the issue for me and get my car back and fixed. Well done Ryan, thanks for your amazing customer service!

Written By: David K

March 18, 2024

Written By: Monique B

March 13, 2024

Quick and excellent service as usual

Written By: Frank D

February 28, 2024

Written By: wei d

February 21, 2024

Excellent service.

Written By: Ted M

February 19, 2024

I had my winter tires put on our vehicle, coupled with balancing of the tires and oil and filter change. The reception of the vehicle was excellent, the person went out of his way to serve, ordered Uber for return transportation and pick-up on my return to the garage to retrieve my vehicle. The task on the vehicle was completed on time, and at a very reasonable price. I would highly recommend this service department to others who are looking for quality work and exceptional service.

Written By: Frank B