Dilawri Chrysler Jeep Dodge
370 W Hunt Club Rd W , Ottawa, ON, K2E 1A2
Member since May 21, 2015
370 W Hunt Club Rd W Ottawa ON K2E 1A2Overall Score
Dilawri Chrysler Jeep Dodge1559 Reviews
474Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
January 21, 2024
Written By: Pierre B
We are incredibly grateful that you took the time out to leave us a 5-star review. We hope to see you again soon.
January 20, 2024
I brought my pacifica in for a clicking noise back in September. I was quickly advised that it was an accuator problem coverred under warranty (i had seen multiple knline forums explaining this so no surprise). I was initially told it would be a few weeks to get the part. After a few months I started calling to enquire on status. It took months to finally be advised that the part was in via email. In early January I went back in to get the problem fixed. The service manager gave me a courtesy oil change because of the ridiculous delays. I was pleased with this until I realized they changed the wrong part so I still have the same clicking sound. I spoke with the mechanic who appologised and told me he was not the one that did the diagnosis and was only told that morning to change a particular accuator. So 5 months in and nothing fixed and no update or news about what is next!!! Add to this that in October I put in a claim to have the rust bubbles on my Hood fixed under warranty. I went to the collision center to have the pics taken and claim sent in. I was told I would hear back within weeks... 4 months later after several calls and email with service staff and service manager I still have no update. To say that I am extremelly dissatisfied with the level of service is an understatement. I understand that sometimes there can be delays on parts and on paperwork. That said, I have had multiple e-mails, voice-mail messages and even in person messages go unanswered. So much time wasted and frustration because of this situation. Very disappointed...
Written By: Laurent L
Hi Laurent, we sincerely apologize for any inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
January 18, 2024
Always professional and quick service
Written By: Sean K
We are so grateful for your review. We hope to see you again soon.
January 15, 2024
They were very good and respectful 👍
Written By: Adam N
Thank you for the positive review.
January 14, 2024
Great service. Was contacted to modify order to remove unnecessary work due to recent parts replacement still under warranty.
Written By: Daniel L
Thank you so much for sharing your experience with us. We hope to see you again soon.
January 13, 2024
So friendly! Amazing service!
Written By: Jamie B
Thank you for the positive review.
January 11, 2024
Top notch place to deal with.great people to buy a vehicle from would highly recommend well worth the stop thanks to all.5 plus star
Written By: Kelly B
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
January 05, 2024
Amazing dealership! The best customer service from A to Z. My sales consultant Kahleel & the General Sales Manager Robbie were extremely professional!
Written By: Kazem K
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
January 04, 2024
Fantastic experience. Keith (Service Manager) and crew got us on the road again on our travels, after getting a nail in our tire on New Year's eve!! They fit us in first thing in the morning of Jan. 2nd, despite being very busy that day. We can't thank you enough!!! Great service!!
Written By: M &
We are happy to see that you have a 5-star experience with us. Thanks for sharing.
January 02, 2024
Friendly service, kept informed of progress on my vehicle. Provided with future recommendations on upcoming service required.
Written By: Sft1st
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
