Jim Thompson Chrysler Dodge

March 16, 2016

No issues as of yet

Written By: KingUponMain

November 13, 2015

I showed up first thing in the morning on a Saturday so l could be first in line to get an oil change and get going and ended up waiting 2 1/2 hours for a simple oil change because they only had 1 mechanic and the other one didn't come in because he was hung over. Oil changers is the way to go

Written By: Donald E

October 21, 2015

Written By: Parts d

October 21, 2015

Written By: Parts d

October 18, 2015

They're great right up until they get you into a car. After that they couldn't be bothered with you. When my cars security system shut down my ignition in cold weather in the middle of an empty parking lot for absolutely no reason there wasn't a customer service rep or technical support rep to be found. Even left a message about my predicament and never received a call back. I suppose I should be thankful that my children weren't in the car when it happened. I ended up having to walk home to get my second key to disengage the security system. Thank Christ for the Internet.

Written By: Patrick B

March 05, 2015

Great dealership very professional and helpful both sales and service

Written By: Danny E

March 05, 2015

Great dealership very professional and helpful both sales and service

Written By: Danny E

January 09, 2015

Took the nitro there because my seat belt wouldn't stop beeping. They said they had to order a new part it would cost $750. I left there an the beeping was ten times worse than when I took it there. I'm a carpenter an thought I'd have a look at it myself. $6 later I fixed it myself. I'll never go there again

Written By: Pierre J

January 06, 2015

Love Jim Thompson dodge Chrysler. We are on our 6th car bought from them and their customer service is awesome. I will not go anywhere else.

Written By: Natercia C

December 08, 2014

I have always had my Jeep serviced at a Dodge/Chrysler/Jeep dealership and I have always trusted everything that they told me. Whenever there was an issue with a part that they noticed, they would offer to show me in the shop and explain why it should be replaced/fixed, what exactly it does and what could happen if I didn't get it fixed. Having recently moved to Kingston, I saw no reason not to continue taking my Jeep to a dealership for service, and Google showed me that Jim Thompsons was the closest, so off I went. After calling several times throughout the day and not getting an answer in the service department, I drove up to drop it off for the night and pick it up the next day. I got there 45 minutes before they closed for the night, and said that I would like to pick it up sometime the next day. Within half an hour of dropping off my vehicle, the advisor called me and said that they had looked it over and there were three things that needed to be done, one of which was apparently worth $780 plus tax.. I told her not to do this work, and to call me the next day when the oil change and few other small things were done and I would come pick it up. at 1:00 the next day I had still not heard anything, and called myself to find out whether or not I could pick up my vehicle. My advisor answered the phone and I explained who I was and she told me that she had just done my paperwork and would call me back in 7-10 days when my warranty part came in that they noticed needed to be replaced. This to me sounded like I could not drive the vehicle in the meantime, and when I asked for clarification on this, she sounded quite annoyed and told me that I can drive it in the meantime and could come pick it up whenever. To sum up my visit, I did not feel welcome at all as a first time customer, and the communication to me was very poor. A couple of days later, I decided to go home to visit family and to take my vehicle to the Dodge/Chrysler/Jeep dealer that I have always dealt with for a second opinion, and even given the same diagnosis, I would much rather have had them do the work. They right away looked at my vehicle and confirmed what I had found out at Jim Thompson, although their price for the exact same work was estimated at $245. More than $500 cheaper than Jim Thompson. On top of this, they also stock the part that was covered under extended warranty knowing that they replace so many of them. I found Jim Thompson service department very unprofessional and unwelcoming. You would think that they would treat a first time customer a little better than the way I was treated. I am very glad that I got a second price at another dealership. I don't even understand how two dealerships can vary in price that much.

Written By: Kyle J