Empire Auto Group

Hi Nechirwan, Thank you for taking the time to leave us a review! We are thrilled that you had a great experience at our dealership and with Nour! We strive to make everyone who walks through our doors feel welcomed and taken care of. Have you heard of our referral rewards program? If you send someone our way, and they purchase a car from us, we'll give you a $200 cheque! Welcome to the Empire Auto Group Family!

Hi Mohanad, Thank you for taking the time to leave us a review! We are so happy to hear that you enjoyed your experience at our dealership and with Nour! We strive to make everyone who walks through our doors feel welcomed and taken care of. Thank you for recommending us! Have you heard of our referral rewards program? If you send someone our way, and they purchase a car from us, we'll give you a $200 cheque! Welcome to the Empire Auto Group Family!

Hi Rylie, We are sad to see that you were unsatisfied in interacting with our dealership! I can't find a record of business with you, but if you give us a call at 519- 659-0888, our Customer Experience department would love to hear from you and to have a chance to change your mind about us!

Hello Lou, As yours is a copy-and-paste of a complaint we have already responded to, please refer to our response to Darian’s post below: Hello Mr. Hill, Thank you for your feedback, we greatly value all our customers and will always strive to do our best to resolve any complaints. Unfortunately, I see that several individuals have unfairly copy-and-pasted your review- individuals who are not our customers and who have never received service from us. I am proud to state, however, that our 4.7 star rating is a testimony to our quality service, and therefore, I am sure I can help clear the confusion in your case. I am sorry to hear that you are unsatisfied with the services provided to you. Our staff takes pride in going above and beyond to meet all our customers’ needs and to work within our customers budget when rendering our services. I would like to take this opportunity to provide you with some clarification regarding the services rendered to you as well as the charges billed to you as I understand that having a car break down can be extremely stressful and frustrating and any left-over confusion can only compound that frustration. The reason you were billed twice is because you had visited us on two separate occasions, and had separate services completed on your vehicle. On your first visit, we billed you for a tow and a battery change as neither of those are covered by your warranty. For your second visit, you required a tow to arrive to our auto shop. That tow was not billed to you, but the charge was instead covered by our company as a courtesy. After diagnostics, it was found that your vehicle required a replacement starter and alternator. Our staff then spent a considerable amount of time in negotiations with your warranty company to have those parts approved. You had indicated to us that you needed your vehicle urgently, upon which you were informed that the warranty may not cover the total cost and that you would be responsible for covering the difference plus the deductible. You consented, and thus our mechanics began work on your vehicle even before the warranty approval came through, with the promise that they would be fairly compensated for their labour. To recap: on your first visit you were charged for the tow + battery, on your second visit you were charged for diagnostics + deductible + the difference between what your warranty covers and what the cost of repairs was. If there is still any confusion regarding your bill or the services rendered to you, we would be glad to further discuss! All the best, Empire Auto Group.

Hello Diana, I would love to help you, however your name is not in our data base of customers. We cannot find any record that you've ever bought a car from us or otherwise requested any kind of auto service from us at all. If you have interacted with any of our businesses or staff in an unsatisfactory manner, it would be our pleasure to own up to and rectify any problems from our end, or otherwise provide clarifications. If you have mistakenly copied the review from another user and posted it as though it were your own, we would appreciate you removing it as being unfairly negatively reviewed by individuals who are not our customers is not constructive and does not aid any prospective customers in a meaningful way. I would like to point out that our 4.7 star review is a testament to our quality customer service, and if you ever need any auto services in the future we would hope you would give us a fair chance at proving that to you directly! All the best, Empire Auto Group

Hi Jose, Thank you for taking the time to leave us a review! We are so happy to hear that you had a wonderful experience at our dealership and that Sam and Hesham were able to get you your deam car! Have you heard of our referral rewards program? If you send someone our way, and they purchase a car from us, we'll give you a $200 cheque! Welcome to the Empire Auto Group Family!

Hello Anna, Thank for your feedback, we appreciate our customer's time to leave reviews. We are so pleased that Shawn provided exceptional customer service to you during your visit, and that you felt supported during the process. If you have any questions, please call our dealership and we will be happy to assist you the best we can. (519) 659- 0888 Welcome to the Empire Auto Group Family!