Oxford Dodge Chrysler (1992) Ltd.
1249 Hyde Park Rd. , London, ON, N6H 5K6
Member since March 20, 2014
1249 Hyde Park Rd. London ON N6H 5K6Overall Score
Oxford Dodge Chrysler (1992) Ltd.2596 Reviews
2490Review Ratings Breakdown
Consumer Reviews
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It was as expected for a drop in oil change.
December 18, 2017
For a drop in Oil change is was as expected, the service guy handling the express lane was a little over the top, he was respectful and polite, but he comes across as a know it all, if he backed off on that somewhat it would be better. No one let me know when my oil change was complete, I was in the waiting room, I had to go out and check to see if it was ready. That should improve.
Written By: CHRISTOPHER
Thank you for your feedback Christopher we appreciate you taking your time to send a review! I will speak with our express lane and show them your review to help them improve! We look forward to your future visits with us!
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View ProfilePuchase and warrantee work
December 15, 2017
Brad Elliott really knows his product. Saw much the same car in Milton but Brad helped me to put it together with satin black wheels and dark tinted windows, sharp looking. i get lots of compliments. Took it down for replacement of seat cover due to torn stitching. very quick, courteous service. Bob the manager stopped to say hi. I would recommend your company. Thanks Don
Written By: DONALD
Thanks for the amazing review Don! I'm happy to here that Brad was able to get you in the car that you wanted! Congrats on your new purchased! We look forward to your future visits with us!
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View ProfileService / repai / Department
December 14, 2017
I needed a new sensor because the cruise control sensor and auto-breaking and lane sensors went on the fritz. A new one was ordered from Toronto. My car was in for most of the day. In the end, the wrong part was sent. I came in another day The new one was put in. I left and on my way home, I tried the cruise setting - in about 60 seconds, I got a dashboard message saying that the sensors needed to be cleaned and the system shut down On this day, after the repair and painting had been completed, the service consultant and I noticed damage to the front bumper and around the side panel where the repair had been done. No explanation. I have a third service repeat appointment for Friday Dec. 15th. Let's see if both the damage and the sensor can be fixed at last! The Rep - Kurrel - is a delightful young man - service oriented and apologetic. I do not see the problem as giving rise to any criticism of him. John
Written By: JOHN
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View ProfileHassle-free experience. Thanks Yasser!
December 13, 2017
Our family needed a minivan and I came in to the dealership knowing mostly what I was looking for (Grand Caravan SXT). Yasser made the entire experience hassle-free providing a few alternative options but really honing in on what I wanted based on my feedback. He worked out a solid deal. Bob provided some solid options for financing. The overall experience was very efficient and pleasant.
Written By: Jonathan
Thanks for the amazing review Jonathan! I'm happy to hear how well Yassir was able to help you out! I'm glad that he was able to get you into the vehicle that you wanted! We look forward to your future visits with us!
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Service was excellent except for the fact that when I got him I found a screw in my tire.
December 13, 2017
Was in to have the wheel bearing replaced on my 2016 Dodge Grand Caravan. This was completed quickly and done under warranty which was great. We were also able to pick up the van after service hours which worked out better for our schedule. I drove the van home only to find the next morning that the tire where the wheel bearing was replaced looked a little flat. Upon closer inspection I located a screw in the tire. Due to time constraints and me going out of town I had to have this fixed at a different dealership. Was not a good end to my service visit. We did purchase the the tire guard with our vehicle. How do I get this cost reimbursed??
Written By: Andrew
Hi Andrew, Geoff forward me your contact. Do you still have the invoice from the other dealership? If you do, I can submit it to TireGard. Please indicate what tire was punctured. Here is my email address smayer@oxforddodge.com Thanks again Stephanie
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View ProfileFrustrating! Can't update GPS maps!
December 12, 2017
Why can't someone update my GPS Maps?? I was told Jeff would call me back yesterday. But no call! Surely you would have a Tech person on your staff! I just got this newer GPS (2016) installed in my 2013 Dodge Journey! Now it is saying again to update maps! Dolly Egan
Written By: PATRICIA
Hi Patricia I am happy to help out, I have emailed you the owners link to the website for the updates. Geoff
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View ProfileSnow Tire Installation
December 11, 2017
My appt was for 8am and was on time. I told the service guy i would wait and when he hadn't paged me 2 hours later I enquired. By co-incidence my car was just finishing up. Does it really take 2 hours to install and balance my tires?
Written By: DAN
Hi Dan thank you for your reply, it typically does not take two hours to complete an install and balance on four tires however from check in to check out at the cash desk the entire process including the wash is about two hours.
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View ProfileDodge Caravan Service
December 11, 2017
Dodge Caravan was brought in for service as the oil change service light had turned on. Long wait time (30 mins) plus service. The real issue I had though was being told I did not need to bring the van in for service. I was told the indicator light was not reliable (On a new van requiring its second oil change). I asked for the oil change anyway as I did not want to have any issues with my warranty. My first oil change was completed between 10 and 15,000 kms. The sticker for my next oil change stated 38,000 kms for next service, the light came on around 25,000 kms. My new sticker stated for an oil change at 35,000 kms. It seems there was an error on my oil change sticker from the second service as it was incorrect. The problem is the technician used this faulty number to tell me I would not need an oil change, this would mean I would have gone over 25000 kms between oil changes! All of this was very concerning from a future service standpoint and not explained. Lastly, I was told the nail found in my tire would have to be serviced another day. Staff seemed very stressed, I witnessed another vehicle leave without the wheel locks.
Written By: PATRICK
Hi Patrick I should be able to clarify this for you. your vehicle is equipped with an oil change indicator system. The system will illuminate the light when the vehicle requires an oil change and must be completed within 805 km of the light illumination. The oil change cannot exceed 1 year or 16,000 km or whichever comes first. The intervals at which the light will illuminate can very depending on conditions and driving applications. Some vehicles are equipped with a display that will count down the oil change interval. In vehicles that do not have this system we have found that many customer have preferred to have the oil changed at 8,000 km. I hope this help clarifies your concern.
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View ProfileFast and convienent!
December 11, 2017
Came in for a quick oil change through the drive through bay. Everything was taken care of without issue. Awesome!
Written By: ALBERT
Thanks for your review Albert!! We look forward to servicing your vehicle at our new location opening mid January located at 1249 Hyde Park Rd. Happy holidays, Oxford Dodge Client Services
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View ProfileNobody does more to help you make the right decision than CHRIS BORSK and his team at Oxford Chrysler.
December 09, 2017
Chris answered all of my questions thoroughly, quickly and honestly. He always went above and beyond to make sure I chose the right vehicle for my needs. Even after my vehicle was delivered, he spent a lot of time with me following up to make sure that I understood all my car's features, patiently showing me how everything worked. There is no scale that could truly represent how devoted this man is to his customers.
Written By: CHRISTINE
Thanks for the amazing review Christine! I'm glad to hear how wonderful a job Chris did! Happy to hear how thorough a job he did, glad that he was able to show you all of the features! We look forward to your future visits with us at our new location!
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