Oxford Dodge Chrysler (1992) Ltd.
1249 Hyde Park Rd. , London, ON, N6H 5K6
Member since March 20, 2014
1249 Hyde Park Rd. London ON N6H 5K6Overall Score
Oxford Dodge Chrysler (1992) Ltd.2596 Reviews
2490Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
Frank Granillo completely rude
November 30, 2017
We were promised mats for our 2012 caravan. It even says so on the bill of sale. WHen asked, Frank Granillo could care less. Eventually he told me he would “look” and I haven’t heard anything since. It’s too bad we don’t matter now that you have our money. I feel like I will not be buying any more vehicles there- unfortunately Is was the 3rd purchased from you in our family.
Written By: CHANTALE
Hello Chantale, First of all, Thank you for taking time to providing us your feedback. We want to assure you that every customer matters. After speaking with Frank we understand that your mats have been here waiting for you to pick up. Please feel free to contact us and ask for Frank at (519) 473-1010. We look forward to hearing from you! Regards, Oxford Dodge client services
Related Staff:
Your Friends at Oxford Dodge
View ProfileOil Change
November 27, 2017
The service was completed efficiently and with friendliness and professionalism. Well done! We look forward to our next service. :-) Thank you.
Written By: EDWARD
Thanks for the review Edward! We strive to achieve all that you mentioned in your review. Regards, Oxford Dodge Client Services
Related Staff:
Your Friends at Oxford Dodge
View ProfileUncomplicated and clean.
November 24, 2017
New truck purchase was handled very well by Greg and by Robert. Made me aware of my options without pressure and provided me with the right vehicle for my needs. Believe I was treated fairly in every regard.
Written By: PAUL
Thanks for the review Paul! We of course take pride in making sure we take the proper time to ensure that our customers select the right vehicle to fit their needs. We hope you enjoy your 2017 Ram 1500! Regards, Oxford Dodge Client Services
Related Staff:
Heating system issues.
November 23, 2017
For the second time I took my 2015 Journey in for service. My gps malfunctioned for the second time and for the second time I was experiencing problems with the heating system. For the second time I paid for the test of the system ... over a hundred dollars each time ... and for the second time was told there was apparently no problem with the system. Having driven 10 hours from West Virginia without heat, I really don’t care what technology or test drives said ... there is a problem. Yesterday I drove to Sarnia and back with no heat again ... very uncomfortable to say the least. As I entered Sarnia, the message Climate Off appeared on the screen of the radio unit I am waiting to have replaced because of a faulty GPS. Coincidence? After 30 years of driving Chrysler/Dodge vehicles, I am reconsidering my future options. On a positive note, Jesse, the service advisor was delightful. Terry Dance
Written By: DIANE
Hi Diane I hope that although they could not get the heater system to malfunction while testing it that it should be corrected with the new radio control unit.
Related Staff:
Your Friends at Oxford Dodge
View ProfileFrustrating and lengthy appointment do to an error in scheduling.
November 23, 2017
To begin with, I live approximately 40 minutes out of town and have a hectic work schedule. I have to book my appointments at Oxford weeks in advance to make it work for my schedule. This particular appointment was the second time trying to fix an issue with the passenger door handle, and I was also having my snow tires installed at the same time. When I arrived, I was greeted by Kullen in the service bay. Kullen, was very friendly and has wonderful people skills. He is very calm, organized, and I am sure he is a value to your team. He asked if I was there for an appointment and I told him yes, that I had a 10am appointment. He seemed confused when looking in the computer, and let me know that unfortunately it seemed that my appointment had been put in the wrong month in the computer scheduling. I asked him if they would still be able to do the work that day, since they would be attempting to 'fit me in'. He said yes that he thought they would, and when I asked roughly how long it would take he said he thought my Jeep would be done just after lunch time. I then, decided to use your shuttle service for my first time ever and went to the mall for awhile. The driver was very courteous and professional. The shuttle experience was great. At around 12:30 I came back to the dealership and checked in. I was told it would be a while longer, I was not too concerned at that time and waited patiently. Time continued to pass and although Kullen did all that he could, and was extremely professional, polite, and courteous.... I did not end up leaving the dealership till minutes before 5pm. Kullen did let me know that the spare FOB would not work at this time, as they did not have it when they were reprogramming. This too was frustrating as I had the spare FOB in my purse the whole time. I now need to make time to come in again and get that FOB reprogrammed as well. Please know, generally speaking my various visits at Oxford have been good experiences, and I have never had a bad face to face experience with anyone. Your staff are all super, and I think Kullen is top notch. However, that particular day my visit at your dealership ate up my whole day and was fairly frustrating as I work two jobs and my days off are extremely limited. Respectfully, Pamela Kaczmarczyk Cell 519-328-3230
Written By: PAMELA
Hi Pamela sounds like there was several issues and I understand this is a frustrating day. Please contact Geoff Mannion or Lori Dale and will will help make special arrangements to get the key resolved.
Related Staff:
Your Friends at Oxford Dodge
View ProfileQuality of Service -- Attention to detail
November 23, 2017
I have been dealing with you for about a year and have been in for service give or take 6 times. When I got the truck a cosmetic plug was missing from the driver side pull me in handle, at least 3 trips were required to get this fixed as they order the wrong part twice and then was told it would take a minimum 30 minutes to install (it was a push in plastic plug). During one of these visits I also got an oil change and no one told me filling the DEF tank wasn't part of my extended warrantee and it was only once I was half home I noted the gauge was still in the red. This necessitated a second visit. Had something been said then I could have told you to fill it. On another visit I found the wheel nuts on one wheel were all undone. I asked about replacement tires in August and was told to wait till October for the buy 3 get 1 free. Excellent idea, but after waiting it doesn't apply to me because I have 20" tires. You knew what vehicle I had and presumable this clause has always been there. On this last visit I asked for a 2 pm completion and 1 pm was written down, excellent. At 12:45 I am getting a call to say there are no tires for my truck. I had ordered them on Monday. Then they were going to put snow tires on when I had requested Michelin Defenders (I have a set of snows). The actual work done has been great. You replaced the exterior drivers door handle because the touch lock button was flaky, its been perfect. You had to replace an Exhaust Gas Cooler I believe and even though that took at least 2 or 3 visits to get done and a week of waiting for parts I have had no further issues and they put the truck back together so I could drive it while waiting for parts. Its attention to the small details. Nothing big but so many little things (not the loose wheel nuts is little) means that every time I get something done I feel I have to do a complete check of the vehicle after each service no matter why it was in. For probably the last 10 years I dealt with SMP in Stratford. I always dealt with the same service advisor and we got to know each other. I would call in leave a message and I would get updates, if something was found then they would call and give me the option to fix it. If they found something and could get a hold of me they knew that provided it was in around the $100 mark then fix it and keep the old part just to show me. I figure since I have dealt with at least 4 or 5 people on my visits we will never reach this level of "knowing each other" and therefore I will be awhile adjusting to me new lack of service. I have an expensive vehicle. I try to keep it well maintained and if you let me know something needs done 9.5 times out of 10 I am probably going to tell you to do it. I am looking forward to your move as my office is at Hydepark and Fanshawe but at the same time I am wondering if maybe I shouldn't try another dealer to see if maybe we are more "in-tune" with each other. Its just frustrating and I have talked to the service manager once and also left a message for him, with no expectation of a return call once. So as far as I am concerned I have registered a formal complaint with 1/3 of my visits. PS I did also try to get an after 5 pm oil change one night but that would have meant not getting the DEF tank filled, again, because the oil bay can only get if from parts who was closed. Feel free to look up anything you want or call me (519) 851-9398 Ron Lemon -- 2016 RAM Eco Diesel. It really is an excellent vehicle and wish I had bought it a year earlier and like I said the workmanship has been great as a general rule its just that the devil is in the details and so far the devil has been on vacation. Thanks.
Written By: RONALD
Hi Ron thank you for completing the review and I will be contacting you directly. I would invite you select a service advisor that you can continue to deal with here at Oxford and request them when you come in for service. We have many customers that prefer to develop long time relationships with a specific advisor and this does improve the customer experience.
Related Staff:
Your Friends at Oxford Dodge
View Profilevery efficient, and helpful
November 23, 2017
Everyone was very helpful and efficient. I went through the express service and my wait was not very long. Blair was very helpful with my service warranty.
Written By: LORI
Hello Lori and thanks for your review! We will pass your kind words to Blair. Happy Holidays, Oxford Dodge Client Services
Related Staff:
Your Friends at Oxford Dodge
View ProfileMaintenance
November 23, 2017
I scheduled my vehicle in for Warranty work and an oil change as I had 59 000km on the Truck. Warranty work went well but they forgot to do the Oil change, so I had to come back the next day. I was welcomed into Service dept, Promptly served, quick to Courtesy vehicle, received phone call on Truck update, report was thorough.
Written By: MUIR
thank you for submitting your response, unfortunately there was a mix up at the appointment but we are happy it was corrected quickly for you.
Related Staff:
Your Friends at Oxford Dodge
View Profile
November 20, 2017
Written By: Justin T
new winter tires
November 17, 2017
We explicitly told both on the phone and in person that we did not want sensors on the tires, despite this they were installed and when we discussed this issue we were told that they could be taken off but we would have to wait even longer (after waiting already all day for the tires) as we could not do this, we ended up paying the extra $300 for the sensors which we did not want. We felt that this was a pretty poor way of getting us to pay more
Written By: damir
I understand that we had a miscommunication regarding the TPMS on the new tires and that was not our intention. we did offer to correct this which we can appreciate would take some time. please message us if you require any further assistance.
Related Staff:
Your Friends at Oxford Dodge
View Profile