South Trail Chrysler
6103 - 130th Avenue SE , Calgary, AB, T2Z 5E1
Member since January 10, 2018
6103 - 130th Avenue SE Calgary AB T2Z 5E1Overall Score
South Trail Chrysler3010 Reviews
517Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
August 20, 2020
I had the most amazing experience with south trail Chrysler everyone was so helpful and nice . Thank you Mohamed for all your help and chad for explaining everything to us .
Written By: Shno K
Thank you so much for the 5 star review Shno! Enjoy your new vehicle.
August 20, 2020
Written By: Alexa W
Hello Alexa, I am sorry we haven't met your expectations in some way. I looked into our interactions with you and I am confused as to how we earned a bad review. It appears we haven't had you into our dealership in over a year for some service work. I understand that one of our Sales executives may have called you with some promotions we are running (the call only lasted 6 sec) and I would like to get a better understanding of what caused us to receive this review. You can reach out at wecare@stchrysler.com. Thank you.
August 20, 2020
Written By: Alexa W
Hello Alexa, I am sorry we haven't met your expectations in some way. I looked into our interactions with you and I am confused as to how we earned a bad review. It appears we haven't had you into our dealership in over a year for some service work. I understand that one of our Sales executives may have called you with some promotions we are running (the call only lasted 6 sec) and I would like to get a better understanding of what caused us to receive this review. You can reach out at wecare@stchrysler.com. Thank you.
August 18, 2020
Used sales were hit and miss, the guy we bought from was ok. We had a few conditions on our offer to purchase. They did not completely fulfill them. We had asked for the rocker panels to be repainted with the front bumper. They did the front bumper only and won't return any messages anymore. Truck has 22,000 km, I bought it at 19,000, so far it's been in the shop twice for warranty work as the DEF system failed then today it died in the parking lot with an electronic throttle control error so I had to take it in again to service. I would return the vehicle if I could. On a side note, the service department is fantastic. They are really great to work with and have done everything they could to help me. Update - 2020-07-10 - Spoke with the manager as well as our sales guy. They agreed to repaint the section of the truck that was not completed at the time we bought it. I will update the review at the time we pick it up and the work was done satisfactorily. He had also asked us if we wanted to split the paint cost, despite the fact that it was on the offer to purchase. Update 2020-07-24 - truck has been in for paint twice now. Still missing touch ups on it. Update 2020-07-29 - downgrading to 1 star. The truck has been in paint twice as my last post. They missed spots and forgot to finish putting all the trim back on (near rear fenders). The truck was still missing spots where I even pointed out to them. The manager was supposed to call me on July 27th but never did. My offer to purchase was clear as I wanted all the touch ups done as this was a 2019 with 19,000 KM. The sales team never did fulfill their part of the bargain. The mechanical breakdowns are bad luck and were handled well by the service team except forgetting to put the EGR tube back on when they replaced it. Overall, if I had the opportunity, I wouldn't have bought the truck from this dealership. I had the option to buy a Chevy from Jack Carter and wish I had went that route.
Written By: Kelly A
Hello Kelly, we are sorry your truck has had some issues, we understand how frustrating that can be. We are gathering some more information regarding the conditions you spoke of and will contact you soon.
August 18, 2020
Used sales were hit and miss, the guy we bought from was ok. We had a few conditions on our offer to purchase. They did not completely fulfill them. We had asked for the rocker panels to be repainted with the front bumper. They did the front bumper only and won't return any messages anymore. Truck has 22,000 km, I bought it at 19,000, so far it's been in the shop twice for warranty work as the DEF system failed then today it died in the parking lot with an electronic throttle control error so I had to take it in again to service. I would return the vehicle if I could. On a side note, the service department is fantastic. They are really great to work with and have done everything they could to help me. Update - 2020-07-10 - Spoke with the manager as well as our sales guy. They agreed to repaint the section of the truck that was not completed at the time we bought it. I will update the review at the time we pick it up and the work was done satisfactorily. He had also asked us if we wanted to split the paint cost, despite the fact that it was on the offer to purchase. Update 2020-07-24 - truck has been in for paint twice now. Still missing touch ups on it. Update 2020-07-29 - downgrading to 1 star. The truck has been in paint twice as my last post. They missed spots and forgot to finish putting all the trim back on (near rear fenders). The truck was still missing spots where I even pointed out to them. The manager was supposed to call me on July 27th but never did. My offer to purchase was clear as I wanted all the touch ups done as this was a 2019 with 19,000 KM. The sales team never did fulfill their part of the bargain. The mechanical breakdowns are bad luck and were handled well by the service team except forgetting to put the EGR tube back on when they replaced it. Overall, if I had the opportunity, I wouldn't have bought the truck from this dealership. I had the option to buy a Chevy from Jack Carter and wish I had went that route.
Written By: Kelly A
Hello Kelly, we are sorry your truck has had some issues, we understand how frustrating that can be. We are gathering some more information regarding the conditions you spoke of and will contact you soon.
August 16, 2020
Thank you so much for your wonderful service Sasha Y! We are very pleased with how your team helped us get a great deal on the car and professionally handled all of our questions. I would highly recommend your dealership to anyone looking for a fantastic service and great price!!
Written By: Aleksandr P
Thank you so much for the fantastic 5 star review Aleksandr! Enjoy your new car.
August 16, 2020
Thank you so much for your wonderful service Sasha Y! We are very pleased with how your team helped us get a great deal on the car and professionally handled all of our questions. I would highly recommend your dealership to anyone looking for a fantastic service and great price!!
Written By: Aleksandr P
Thank you so much for the fantastic 5 star review Aleksandr! Enjoy your new car.
Ram 2500
August 16, 2020
My sales representative was very personable and easy to talk to. Only took two days to fully complete the deal. Finance manager really knows his stuff and went the extra mile to make sure he could get the best financing for me. Thanks again
Written By: Joe
Related Staff:
Excellent
August 15, 2020
Excellent services. Very friendly customer services. Happy that didn't need appointment. Easy and comfortable waiting room. Good prices for oil change
Written By: FELIX
Related Staff:
August 12, 2020
Sasha was amazing...my wife and I haven't been to a dealership in 30 years because of a bad experience...but Sasha was awesome not pushy...answered all of our questions...I will be tell people about our great experience with him...
Written By: Dennine g
That is fantastic to hear Dennine! Thank you so much for the 5 star review.
