Empire Auto Group
282 Springbank Dr , London, ON, N6J1E9
Member since June 24, 2015
282 Springbank Dr London ON N6J1E9Overall Score
Empire Auto Group1496 Reviews
201Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
February 05, 2020
I was a full-time student for many years. I finally began working in my field. I made many sacrifices to stay in school including small loans. I recked havoc on my credit in the process. My friends who worked for car dealerships said nobody would lend to me. It's impossible, it can't be done. I had nowhere to turn and I would have to continue taking my son to daycare with taxis and working full-time. I spoke to Sean at empire Auto people told me he won't be able to do it. I felt discouraged but now I'm driving! Nobody would give me a second chance but empire Auto. Thank you so much! 🇨🇦
Written By: Brandee E
Hi Brandee, Thank you for leaving your review, we appreciate your time, and are so pleased to hear that you are finally on the road in your new vehicle. Shawn is a valued member of the team who works tirelessly - for every one of his customers - to provide exceptional support to meet each of his client's needs, and it's great news that you will now be able to take your son to daycare in your own vehicle. We are all very happy for this good news! If you have anymore questions, please reach out and call our dealership, and we will be happy to assist you. Welcome to the Empire Auto Group Family!
February 05, 2020
I was a full-time student for many years. I finally began working in my field. I made many sacrifices to stay in school including small loans. I recked havoc on my credit in the process. My friends who worked for car dealerships said nobody would lend to me. It's impossible, it can't be done. I had nowhere to turn and I would have to continue taking my son to daycare with taxis and working full-time. I spoke to Sean at empire Auto people told me he won't be able to do it. I felt discouraged but now I'm driving! Nobody would give me a second chance but empire Auto. Thank you so much! 🇨🇦
Written By: Brandee E
Hi Brandee, Thank you for leaving your review, we appreciate your time, and are so pleased to hear that you are finally on the road in your new vehicle. Shawn is a valued member of the team who works tirelessly - for every one of his customers - to provide exceptional support to meet each of his client's needs, and it's great news that you will now be able to take your son to daycare in your own vehicle. We are all very happy for this good news! If you have anymore questions, please reach out and call our dealership, and we will be happy to assist you. Welcome to the Empire Auto Group Family!
February 05, 2020
Be careful if you do online business with this company. Make sure you read and understand anything you get from them. I'm paying for a car I don't have and don't want and its sitting on their lot. Congrats to them they made a sale. Be very weary
Written By: ISO D
Hi Rene, Thank you for your feedback, we appreciate your time. Please know that we have offered a number of solutions to your concerns, and we are awaiting your phone call at this time, so that we may discuss these matters further. You are very welcome to contact our dealership at anytime, and both the General Manager - Sam and Owner will look forward to speaking with you. Our contact telephone number is : (519) 659-0888
February 05, 2020
After a terrible experience, we gave this dealership a chance to make it right and they exceeded our expectations and then some this time. Finally we are driving a car that we love!!!Thank you Charmaine and Kareem for bringing back out faith in Empire Auto Group!!!
Written By: Jason Z
Hi Jason, thank you for your feedback. We appreciate the opportunity of a second chance to change your mind, and are delighted to hear Charmaine and Kareem were able to find you the car of your dreams! Charmaine and Kareem are both extremely dedicated and hard working members of the Empire Auto Group Team, they will do everything possible in their power to reach the expectations of their customers, and we are so happy that they were able to do the same for you. If you ever need our assistance, please do not hesitate to contact us via phone: (519) 659-0888 We will be happy to help! Welcome to the Empire Auto Group Family!
February 03, 2020
The service department at empire auto is very good and prompt as well as the staff are Professional and willing to work with you to your needs and service
Written By: dwayne h
Hi Dwayne, Thank you so much for your review, we really appreciate your time. Our team in Service are very hard workers, and they take great care to be exact and efficient for each of their customers. They are diligent, friendly and professional, and will be very happy to hear that you felt this in your experience. If you have any questions, or inquiries, please feel welcome to call the dealership. We will be very happy to assist you.
February 02, 2020
Charmaine was awesome. Great to work with and got me my new SUV.
Written By: Tiffany B
Hi Tiffany, Thank you for review, we value every one of our customer responses. Charmaine will be thrilled to hear that you had such a wonderful experience. Charmaine is a valued and dedicated member of the team, who works extremely hard to provide exceptional customer service for everyone of her customers. She will try her upmost to find the right vehicle for each of her customers. We hope you enjoy driving your new SUV, and it brings you lots of happiness in the future! Please feel free to contact us if you ever have any questions, we will always be happy to help! Welcome to the Empire Auto Group Family.
February 01, 2020
I had a good experience at the empire group and I would recommend them to friends and family
Written By: Mike S
Hi Mike, Thank you for your feedback, we appreciate the time our customers take to provide feedback, good or bad. Please feel welcome to contact out team by phone at 519 659-0888 - at your most convenient time - we would greatly appreciate an opportunity to resolve your concerns. We very much look forward to hearing from you.
February 01, 2020
I had a good experience at the empire group and I would recommend them to friends and family
Written By: Mike S
Hi Mike, Thank you for your feedback, we appreciate the time our customers take to provide feedback, good or bad. Please feel welcome to contact out team by phone at 519 659-0888 - at your most convenient time - we would greatly appreciate an opportunity to resolve your concerns. We very much look forward to hearing from you.
January 31, 2020
Excellent service from Shawn Uz at this dealership. Highly recommended.
Written By: Alec W
Hi Alec, We appreciate your time and leaving a review. Each of our customer's opinions matter greatly to us! We are delighted to hear that you had such a wonderful experience with Shawn. He is a very commitment member of our team, who is extremely professional and hard working for each of his customers. He will be very happy that you felt supported while purchasing your new vehicle. If at anytime you have any questions, please feel welcome to reach out and call our dealership. We will be happy to assist you in anyway that we can. Welcome to the Empire Auto Group Family!
January 30, 2020
About a year ago, I left an outstanding review for Empire Auto in London and the sales rep that I dealt with, Osman. I wish to recant that review. I was promised a years worth of free oil changes, have yet to receive one and tried numerous times to get in touch with Osman and never heard back. When I did hear back, it was only because we were going to try and get me into a newer vehicle. For whatever reason, I was yet again GHOSTED by Osman and have yet to hear anything back after over a month. This place is a joke and from what I have read on other reviews, does this to their customers who have issues with the vehicles they get put into. So a fair warning to everyone who recently got a vehicle through these guys - they are full of it and within another month or so you will start having issues with the car that you got. VERY DISAPPOINTED !!!!
Written By: Alexandria F
Hello Alexandria, Thank you for taking time to provide feedback, we take every review very seriously and value our customer's time. If you would like to call the dealership on 519 659 0888, at your most convenient time, we would like to assist you in resolving your concerns as soon as possible. We look forward to hearing from you.
