Dilawri Chrysler Jeep Dodge
370 W Hunt Club Rd W , Ottawa, ON, K2E 1A2
Member since May 21, 2015
370 W Hunt Club Rd W Ottawa ON K2E 1A2Overall Score
Dilawri Chrysler Jeep Dodge1559 Reviews
474Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
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September 23, 2017
Welcome to Dilawri, before I can help you, we have to run the financing before we let you shop for a car... Never had that kind of treatment when buying a car before. They pretty much said, if you don't qualify for a car at $10k more than the advertised price, then we don't want your business. Fine then, I'll gladly take my business somewhere else!
Written By: Patrick S
Great experience!
September 22, 2017
I was very happy with the service that Riad provided. He took his time to review all of the info I needed to make my decision without making me feel rushed or pressured. He was also good about being very clear on what he was explaining which made it much less confusing than most car buying experiences I've had in the past. Thanks!
Written By: Shelby
Congrats on your new Jeep Wrangler Shelby. It was a pleasure doing business with you and we thank you for the kind words
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September 21, 2017
Written By: paula p
Congrats and thanks for the good review Paula
September 21, 2017
Written By: Shaun C
Thanks for the good review. Congrats on your purchase
September 21, 2017
Written By: Shaun C
Thanks for the good review. Congrats on your purchase
September 20, 2017
Buying the van was a interesting process but tolerable . Once we got into the finance managers office her got really pushy . After i actually get angry at him he stoped for the time being . Now they owe me a reimbursement for my credit card now I was told 7-10 business days . Well it's been over 4weeks now . My wife and I have left several messages ,emails and now we cannot even get them on the phone . I should of listened to all the other reviews and stay away from this dealership. They will say anything for you to buy then you are just looked over . Got a free oil change from them for how the finance manager was but I will not even step foot in there again . Still waiting on my money
Written By: Marc l
I apologize about the delay in getting your ownership and deposit back. I've tried searching your name in our database to find your file and was unable too. Can you please call and ask for the Sales Manager so we can rectify the issue right away. Thanks for your time. 613 523 9951
Amazing
September 20, 2017
Everyone was helpful with ideas, suggestions and had lots of patience. Much respect to everyone at the dealership. 100% will recommend to others.
Written By: Jason
Jason thanks for the kind words and congrats on your new Jeep Patriot
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Very attentive and responsive
September 19, 2017
Riad quickly described sales process and answered all our questions promptly. He demonstrated knowledge of the vehicle and was very pleasant and approachable. Would recommend him to any friends looking for a vehicle.
Written By: Scott
Congrats on your new SRT Scott. Beautiful truck hope you enjoy it. Thanks for the review
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September 18, 2017
I honestly don't think they communicate at all. My mother purchased a 2017 Dodge Journey about a month ago now. She negotiated bluetooth, and rainguards for the car. They had no problem with it saying the Bluetooth would be installed on the rear view mirror. Then they claimed oh no we can't do that, we will rip apart the dash and install it in there. The service man Barry who actually performs this service said no that's impossible to do. We recieved an email stating her rainguards had come in, a few days later we got a call saying they just arrived that day.. my mom told them about the email and they were apparently shocked. The General Sales Manager Charbel claimed to know nothing about my moms situations that had been happening for over 2 weeks at the time. But our sales guy said he the manager the day after the problem started. The receptionist said he would be in at 9am so my mom was there at 8:40am. Oh no then apparently he wouldn't be in until 1pm according to our sales rep when she got there today. My mom went to bring the car in to get the rainguards, the Bluetooth and her windshield wipers fixed because they literally sounded like they were going to break the window when they were on. When the car came out she was told not to worry but she has a huge crack in the windshield of course caused by what? A ROCK! Yeah sure, I sit in the passenger side literally everyday and this morning when my mom dropped me off at work in the car. And there was NO crack there what's so ever!!!! Do not buy from these people! They have no communication and don't care once you bring the car off the parking lot!
Written By: Cheryl C
September 18, 2017
I honestly don't think they communicate at all. My mother purchased a 2017 Dodge Journey about a month ago now. She negotiated bluetooth, and rainguards for the car. They had no problem with it saying the Bluetooth would be installed on the rear view mirror. Then they claimed oh no we can't do that, we will rip apart the dash and install it in there. The service man Barry who actually performs this service said no that's impossible to do. We recieved an email stating her rainguards had come in, a few days later we got a call saying they just arrived that day.. my mom told them about the email and they were apparently shocked. The General Sales Manager Charbel claimed to know nothing about my moms situations that had been happening for over 2 weeks at the time. But our sales guy said he the manager the day after the problem started. The receptionist said he would be in at 9am so my mom was there at 8:40am. Oh no then apparently he wouldn't be in until 1pm according to our sales rep when she got there today. My mom went to bring the car in to get the rainguards, the Bluetooth and her windshield wipers fixed because they literally sounded like they were going to break the window when they were on. When the car came out she was told not to worry but she has a huge crack in the windshield of course caused by what? A ROCK! Yeah sure, I sit in the passenger side literally everyday and this morning when my mom dropped me off at work in the car. And there was NO crack there what's so ever!!!! Do not buy from these people! They have no communication and don't care once you bring the car off the parking lot!
Written By: Cheryl C
