Empire Auto Group
282 Springbank Dr , London, ON, N6J1E9
Member since June 24, 2015
282 Springbank Dr London ON N6J1E9Overall Score
Empire Auto Group1496 Reviews
201Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
September 24, 2019
Written By: Sarah K
Thank you for leaving a review. We take all of our reviews both positive and negative very seriously. If you would call us at 519-659-0888 and provide us specific details about your concerns that would be greatly appreciated. Empire Auto Group
September 24, 2019
Written By: Sarah K
Thank you for leaving a review. We take all of our reviews both positive and negative very seriously. If you would call us at 519-659-0888 and provide us specific details about your concerns that would be greatly appreciated. Empire Auto Group
DO NOT GO HERE
September 19, 2019
WORST COMPANY EVER! Needed an SUV and was only given a choice of one vehicle. When I test drove it, it had no A/C and the tire needed fixing because it had a screw in it. When i finally picked it up second week of august, i had it ONE DAY and had NO A/C again. Took it in and they said nothing was wrong with it. Meantime I'm driving this car to school, and it's shaking as I'm driving it. I take it to my mechanic, and he looks it over. Finds out the wheel bearings need replacing, they shouldn't have passed safety. Also mechanic figures out that there is a leak in one of the lines that supplies the A/C. Took it back for the second time, and they literally run the car for 4 hours in their parking lot, and drove it around the parking lot (salesman Al's own words) and told me nothing was wrong with it. Meanwhile the a/c only worked because I paid the mechanic to inject it with a bit of freon and dye to find the leak. They ignore the fact the wheel bearings need replacing. After talking to the salesman AGAIN, it goes in for a third time. My mom takes it in since i couldn't. Salesman Al decides to take my senior mother on a joyride on the 401, going 140km/hr all the while ANSWERING HIS PHONE WHILE DRIVING. My mother (who recently had 2 strokes) was completely terrified, and the car was shaking horribly. He takes her to the service part of the dealership, and proceeds to talk down to her like she is is stupid and tells her there is nothing wrong with the car, that we, and my mechanic is all lying. He refuses to let her speak to the mechanic. So the car comes back. When she comes back she tells me what happened. I am so pissed at this point, i contact OMVIC, BBB, and MTO. Here is the interesting part. I take the car to get my own safety done, at a mechanic i have never gone to in my life. IT FAILED on multiple accounts. Wheel bearings, the windshield needs replacing, the right front passenger seat belt isn't bolted properly, the tires are literally cracking apart, the oil pan is leaking, and to top it off, the tire they "fixed" that had the screw in it WAS STILL THERE. they left the screw in the tire. I called MTO to report their mechanic did a hot safety on my car, and was told the plates, and the ownership was not in my name. I had Service Ontario investigate, and they found out that the dealership switched the ownership and unattached my plates BACK TO THEIR NAME. They stole my original plates from my trade in car, and I paid for a years worth of sticker, and they only gave me until this November. They charged me $250. Way more than what licensing should be. They refused my registered letter than OMVIC said i had to send. They are not contacting me regarding my ownership either. They want to "fix" my car (which I was advised not to do by an employee there. They told me all they would do is hide their mistakes), and their excuses for the HOT SAFETY? They only had one mechanic, and were overworked, and everyone makes mistakes. I'm sorry, but no, not when it comes to vehicle safety. My two year old was in this car, and I am pregnant. Because of all this stress they are causing me, I was put on bed rest. THEY ARE LITERALLY STRESSING ME TO THE POINT IT IS HARMING MY UNBORN CHILD AND THEY DO NOT CARE. I am going to be in contact with a lawyer, and suing the shit out of them. I can't wait to do this, and can't wait until MTO shows up on their doorstep to investigate their shady ass mechanic and take away his licence. All i wanted was what i paid for. A safe vehicle. They refuse to do this. I refused to bring the car back again, as i don't want their shady ass people ruining my car more. I gave the owner the option to pay for the repairs which he is refusing to do. He has left me with no choice but to seek out a lawyer. DO NOT BUY FROM HERE EVER
Written By: Becky
Hello Rebecca, We apologize for any inconvenience you have experienced thus far with regards to the purchase of your vehicle. We are attempting to work with you to create a resolution to this matter. We have been attempting to contact you through various phone calls, but you have not responded to any of our attempts. We have offered to fix the vehicle for you at not cost to you, however you are unwilling to bring the vehicle in to proceed with the repairs. In order to assist you further it would be prudent for you to call us at 519-659-0888 and allow us to look at the vehicle. We will have a member of our staff pick it up from you and drop it off at no cost so you do not have to go out of your way. Additionally, after we have fixed it you are free to have an outside party conduct a safety on it to give you peace of mind that the vehicle is working order. Empire Auto Group.
Related Staff:
There are no staff members associated with this review.
WORST EVER
September 19, 2019
WORST COMPANY EVER! Needed an SUV and was only given a choice of one vehicle. When I test drove it, it had no A/C and the tire needed fixing because it had a screw in it. When i finally picked it up second week of august, i had it ONE DAY and had NO A/C again. Took it in and they said nothing was wrong with it. Meantime I'm driving this car to school, and it's shaking as I'm driving it. I take it to my mechanic, and he looks it over. Finds out the wheel bearings need replacing, they shouldn't have passed safety. Also mechanic figures out that there is a leak in one of the lines that supplies the A/C. Took it back for the second time, and they literally run the car for 4 hours in their parking lot, and drove it around the parking lot (salesman Al's own words) and told me nothing was wrong with it. Meanwhile the a/c only worked because I paid the mechanic to inject it with a bit of freon and dye to find the leak. They ignore the fact the wheel bearings need replacing. After talking to the salesman AGAIN, it goes in for a third time. My mom takes it in since i couldn't. Salesman Al decides to take my senior mother on a joyride on the 401, going 140km/hr all the while ANSWERING HIS PHONE WHILE DRIVING. My mother (who recently had 2 strokes) was completely terrified, and the car was shaking horribly. He takes her to the service part of the dealership, and proceeds to talk down to her like she is is stupid and tells her there is nothing wrong with the car, that we, and my mechanic is all lying. He refuses to let her speak to the mechanic. So the car comes back. When she comes back she tells me what happened. I am so pissed at this point, i contact OMVIC, BBB, and MTO. Here is the interesting part. I take the car to get my own safety done, at a mechanic i have never gone to in my life. IT FAILED on multiple accounts. Wheel bearings, the windshield needs replacing, the right front passenger seat belt isn't bolted properly, the tires are literally cracking apart, the oil pan is leaking, and to top it off, the tire they "fixed" that had the screw in it WAS STILL THERE. they left the screw in the tire. I called MTO to report their mechanic did a hot safety on my car, and was told the plates, and the ownership was not in my name. I had Service Ontario investigate, and they found out that the dealership switched the ownership and unattached my plates BACK TO THEIR NAME. They stole my original plates from my trade in car, and I paid for a years worth of sticker, and they only gave me until this November. They charged me $250. Way more than what licensing should be. They refused my registered letter than OMVIC said i had to send. They are not contacting me regarding my ownership either. They want to "fix" my car (which I was advised not to do by an employee there. They told me all they would do is hide their mistakes), and their excuses for the HOT SAFETY? They only had one mechanic, and were overworked, and everyone makes mistakes. I'm sorry, but no, not when it comes to vehicle safety. My two year old was in this car, and I am pregnant. Because of all this stress they are causing me, I was put on bed rest. THEY ARE LITERALLY STRESSING ME TO THE POINT IT IS HARMING MY UNBORN CHILD AND THEY DO NOT CARE. I am going to be in contact with a lawyer, and suing the shit out of them. I can't wait to do this, and can't wait until MTO shows up on their doorstep to investigate their shady ass mechanic and take away his licence. All i wanted was what i paid for. A safe vehicle. They refuse to do this. I refused to bring the car back again, as i don't want their shady ass people ruining my car more. I gave the owner the option to pay for the repairs which he is refusing to do. He has left me with no choice but to seek out a lawyer. DO NOT BUY FROM HERE EVER
Written By: Becky
Related Staff:
September 17, 2019
Empire Auto is an outstanding Group. The Financial Manager Malik was so helpful and always got back to me in a timely manner..My new car was delivered and I am over the moon thrilled with it.. I have already told several friend and family members about the great experience I have had with Malik and look forward to many years with Empire Auto. THANKS Malik and Associates...
Written By: lori d
Thanks for the awesome review Lori! We can't wait to see you again. Don't forget, for every person you send our way who purchases a vehicle, you will receive a $200 referral bonus! Welcome to the Empire Auto Family!
Amazing Staff!
September 10, 2019
So excited to get my new vehicle in a week!! Sam did an amazing job at finding me something that not only worked with my budget but was safe and reliable for my family. He is patient and makes sure you understand 100% everything before you sign. He is respectful and always puts his customers happiness first. Thank you so much for everything! I definitely recommend anyone to see him .
Written By: Cheryl
Thank you for leaving a review Cheryl! We are glad Sam helped you find a safe, budget friendly vehicle which met all of your needs. Enjoy your new vehicle a welcome to the Empire Auto Family!
Related Staff:
There are no staff members associated with this review.
September 07, 2019
Sam was amazing and was able to help me get a vehicle I loved even though my credit is THE WORST at an affordable rate!!!! Cant go wrong I definitely will be back next year to upgrade!!!!! Highly recommend, they work for you !
Written By: Chanel C
Hey Chancel! Thank you for leaving a review. We are glad Sam was able to get you into a vehicle that met all of your needs, despite your credit score. Enjoy the car and welcome to the Empire Auto Family!
September 07, 2019
Sam was amazing and was able to help me get a vehicle I loved even though my credit is THE WORST at an affordable rate!!!! Cant go wrong I definitely will be back next year to upgrade!!!!! Highly recommend, they work for you !
Written By: Chanel C
Hey Chancel! Thank you for leaving a review. We are glad Sam was able to get you into a vehicle that met all of your needs, despite your credit score. Enjoy the car and welcome to the Empire Auto Family!
August 30, 2019
Hass over in the sales department was absolutely wonderful! He made the process so easy and quick! He got the absolute deal on my Cruze and I couldn’t be more thrilled! Thank you Hass for making the finances easy as well! You are the best!
Written By: Mo k
Hey Moe, thank you for leaving a review! We are so glad Hass was such a big help, and provided you with the outstanding customer service Empire Auto is known for. Enjoy the new vehicle and welcome to the Empire Auto Family!
August 26, 2019
Hassan for empire auton on dundas street east was amazing he dealt with for short time even after my first sales guy quit he made me on happy customer by doing amazing quick results even better sales def be coming back in future to get a car amazing sales guy
Written By: James F
Hey James, Thanks for leaving a review! We're glad Hass was able to be such a big help and get you into a new car. See you again soon. Send us your referrals and you will receive a $200 bonus upon purchase! Welcome to the Empire Auto Family!
