Dilawri Chrysler Jeep Dodge
370 W Hunt Club Rd W , Ottawa, ON, K2E 1A2
Member since May 21, 2015
370 W Hunt Club Rd W Ottawa ON K2E 1A2Overall Score
Dilawri Chrysler Jeep Dodge1561 Reviews
474Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
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New car purchase
March 20, 2017
Bought a new 2016 Grand Caravan and experienced several problems in the first 3 weeks of owning the van. Had to bring the van in for service 3 times to resolve the issue. Was finally corrected but it was very frustrating and time consuming having to deal with this. Finally resloved once the Service Manager became involved.
Written By: CHRISTOPHER
Related Staff:
March 19, 2017
(Translated by Google) Worst experience ever. They dangle offers through their promotions. They make you waste hours on site making you believe that they will give you what they say and when your patience is exhausted, the offers no longer exist. When we refused the offer, we were called all week, making us believe that we would find a compromise, they told us, ok I'll talk to my director about it and I'll get back to you. Afterwards... radio silence... We showed up in person to conclude what was said on the phone and poof... nothing holds up anymore, it was all a strategy to make us believe that they were going to keep their departure offer. What a waste of time and what a lack of class! (Original) Pire expérience à vie. Ils font miroiter des offres à travers leur promotions. Ils te font perdre des heures sur place te faisant croire qu'ils vont te donner ce qu'ils annoncent et lorsque ta patience est à bout, les offrent n'existent plus. Lorsque nous avons refusé l'offre, nous nous sommes fait appeler toute la semaine, nous faisant croire qu'on trouverait un compremis, ils nous disent, ok j'en parle à mon directeur et je te reviens. Après... silence radio... On s'est présenté en personne pour conclure ce qui s'était dit au téléphone et pouf... plus rien ne tient, tout ça c'était une stratégie pour nous faire croire qu'ils allaient tenir leur offre de départ. Quelle perte de temps et quel manque de classe!
Written By: Sebastien C
March 13, 2017
Great dealership experience, they own a few dealerships in the area so its easy to shop around
Written By: Derrick P
March 13, 2017
Great dealership experience, they own a few dealerships in the area so its easy to shop around
Written By: Derrick P
March 13, 2017
Dilawri has the worst service department you can go to. The shop is hidden from view. The front desk staff seem too stressed and can never give you a good answer. The place seems to have the same business model as a call centre. They once had my wife wait 90 minutes for an oil change that was booked days ahead of time. She told them to bring the pickup around and left. We've never been back. Southbank Dodge is my new place for warranty service on my RAM
Written By: Joe J
March 13, 2017
Dilawri has the worst service department you can go to. The shop is hidden from view. The front desk staff seem too stressed and can never give you a good answer. The place seems to have the same business model as a call centre. They once had my wife wait 90 minutes for an oil change that was booked days ahead of time. She told them to bring the pickup around and left. We've never been back. Southbank Dodge is my new place for warranty service on my RAM
Written By: Joe J
March 10, 2017
Bought a car here it came with heated seats, VR and remote starter. I was told the heated seats were on back order, I had to wait 2 months and I had to be the one to call them asking where my seats were. No managers wanted to speak with me after 4 or 5 messages left on their machines.The sales guy was the worst, lies from the beginning. Never again.
Written By: Raymond P
March 07, 2017
Written By: Lynda C
February 23, 2017
Written By: Yolaine D
February 23, 2017
Written By: Yolaine D
