Jim Thompson Chrysler Dodge

July 31, 2023

Traded my van in last August as for the 3rd time in one year it had air conditioning issues and was now going to cost me $6k to fix. They told me the only vehicle they they had for a van or SUV (I wanted a 7 seater) at the time was one they had used as a rental but was in good shape. We bought it and they sold me the extended warranty on it as I had such a fear after my issues with my trade in. Pick up the vehicle and the right window switch is broken. Brought it in and they fixed it. Beginning of this summer the blower in the AC had to be replaced. This was covered thankfully. Got it back from them and the air bag light is on. They get me in 3 weeks later. $169 later they tell me there was a code but they cleared it and it didn't come back on. If it comes back I'll have to replace the passenger front buckle. NOW it's a 50/50 chance of my cruise control working. I haven't even had the vehicle a full year. I'm so upset. Never again wish I had never bought it. Feel taken advantage of due to my situation when my other vehicle needed repairs.

Written By: Kandita P

July 27, 2023

Back in 2020, I saw this Red Ram 1500 online being sold by Jim Thompson Chrysler. I thought it looked good, so I reached out to them. I made it clear that I wasn't from the area, so I wouldn't be able to just pop over and take a look. I asked their sales guy to do a walkaround or me and check if there was any obvious damage, if yes send me pictures, if no, great! I was told the truck was in great shape, no damage at all. Since the dealership was pretty far from me and I was trading in my vehicle I was driving there, we agreed to the prices for trade and sale prior to me coming, so that I could just swap keys and drive home. Here's where things started to get weird. Despite being advertised by Jim Thompson Chrysler, it turned out the truck was actually being sold by some company next door called CarLoft. This should've been my first clue that something was off. When I finally got there, the truck had clear damage on the front quarter panel. You couldn't miss it. It was very obvious. The sales guy, meeting me there, admitted he saw the damage a day before but didn't tell me. He said he wanted me to see it in person, which just felt like another red flag to me. Sales pressure tactics 101, like to me, get me there... Despite being annoyed, the sales guy convinced me he'd get the damage fixed. He even brought in a younger manager at CarLoft who backed him up. I thought they'd keep their word, but that was a no-go. After I left, it was like I'd vanished. I called them a bunch of times, left messages to arrange the fix, but no one got back to me. In the end, I swapped the vehicle for an undamaged one at a local dealer. It wasn't much more expensive than fixing the panel on the damaged truck, punishment for trusting Jim Thompson Chrysler/Carloft, lesson learned. It was clear to me that Jim Thompson Chrysler and Carloft just don't care about customers once they've made the sale. That was going to be the end of it, but.... Earlier this week, and out of the blue, I get a call from Carloft. They said it was a "courtesy call" to check on the truck I didn't even have anymore and to tell me about their latest deals. Clearly the had zero intention of fixing the damages from the start or they would have noted my file.  The call went sideways real quick when I brought up the past issue. The sales guy was just interested in making another sale, and he wasn't really listening to what I had to say. He even hung up on me, after saying it was a courtesy call. He called me on my work line and when he realised it was recorded he got real upset and hung up complaining it's illegal and other false, rude things like oh he has an appt waiting etc. They just don't care. If it's truely a courtesy call you'd stop trying to sell and look into fixing the issue. Not tell me unless you buy again from us there is no way for us to fix that issue.... Yes that is their excuse, spend more money so we can then account for the issue. Total garbage. I tried calling back and was told to email a guy named Kerry about my issues. I emailed Kerry, asking him to call me. No reply. I sent another email, and he asked me to write down all the details instead. When I asked if we could talk over the phone, he stopped replying. I even said it was a lot to write up, it's much easier to discuss in person but again like all other management he just ignored the request. So here's my advice: steer clear of Jim Thompson Chrysler and Carloft. They tell you what you want to hear and then treat you like trash after you pay them. 5 star reviews aren't what matters, it's when there are issues, how do the handle them? So sort by low reviews and look at their replies....scroll through and you will see, we don't have your name, this isn't what happened etc. Hope this saves someone some money, time and frustration.

Written By: John P

July 26, 2023

Great experience! Nick was wonderful to work with. Quick, easy, and pleasant buying process all around.

Written By: Anne C

July 08, 2023

Amazing experience purchasing our new to us (preowned) Mazda CX9 with Steve Hayes! Thank you! Zoom Zoom!

Written By: N J

June 27, 2023

A huge thank you to Chris and Ryan for not only the amazing customer service but also getting me into the exact Durango R/T I wanted. This is my third brand new vehicle from different dealerships but this was by far the best experience. Super friendly and helpful. I was happy with the trade in value of my truck and happy with the deal we made on the Durango. I highly recommend these guys if you’re looking a new or preowned vehicle.

Written By: kurt g

June 03, 2023

Top shelf! Stayed late (After normal hours) to make a great deal. Delivered new vehicle (2023) and picked up my old (2021) from my work as I have no time. Excellent customer service. Excellent finance manager (Tony)! This will not be my last visit or purchase. Thank You.

Written By: Global P

April 12, 2023

Thompson Chrysler has reached out to me and issued a sincere apologize. I am willing to give them a second chance. I have moved my rating from a 2 to a 4 based on my purchase of a 2022 Jeep Grand Cherokee WL74 Overland. They handled my purchase perfectly. ********* I bought my new Jeep Grand Cherokee from Thompson Kingston and am very happy with the purchase. One of the reasons I liked Thompson is that they assured me that the Service Department has very good on-time record....because I come from Brockville to Kingston (75 km), I always want to be booked first thing in the morning so that I don't have to gamble on when my vehicle will be brought in for servicing. Today, I was booked in for a simple tire change and oil change for 8 am. I arrived at 7:50 am and indicated that I will be in the waiting room. I have a tracker in my vehicle so I know when it moves and I received a notice that the vehicle entered the service bay at 8:47 am...a full 47 minutes from when I was scheduled. When I approached the Service Advisor (in a nice way) after the work was completed, she stated that it was because some of the mechanics were booked off sick that day. I don't know if it is true or not but I can say I have received that excuse from every business since covid began 2-3 years ago. As a note, I received this same excuse from my local dealership when they kept my car all day without servicing it. I plan to go to my local dealership as it is far closer to ultimately be disappointed. Service Departments please let your customer know when there are delays to allow us to reschedule if we so wish.

Written By: Barda P

April 04, 2023

After unfortunately getting into a rear end collision which totaled my car, I needed to get a new vehicle. I put my trust in Melanie, and she did not disappoint! I received nothing but great service & hospitality from Melanie. She made sure every step of the way that I was happy, and most importantly, felt safe in my new car. I definitely recommend her services at Jim Thompson Chrysler, she is nothing short of amazing.

Written By: Rianne F