Jim Thompson Chrysler Dodge
805 Gardiners Road , Kingston, ON, K7M 7E6
Member since June 02, 2017
805 Gardiners Road Kingston ON K7M 7E6Overall Score
Jim Thompson Chrysler Dodge1100 Reviews
309Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
January 31, 2023
I Have been a customer of Jim Thompson for over 20 years. My children have bought vehicles here, my wife and I have bought multiple vehicles from this fantastic dealership. Always helpful, terrific service and absolutely amazing staff! I would highly recommend!
Written By: Wayne E
Hey Wayne, thank you for your loyalty and kind words! We're so happy to have been able to serve you and your family over the years. Our team appreciates your business and hope that we will continue to serve you and your family for years to come! - The team at Thompson Chrysler
January 31, 2023
For over 17 years we have been loyal customers of Jim Thompson Chrysler because of the exemplary customer service we have received. The Service Department is second to none, any of our vehicle repairs have always been completed professionally and in a timely manner, without additional costs or issues. We will continue to refer our family and friends to Jim Thompson Chrysler without hesitation.
Written By: Jack F
Thank you for your loyalty to Jim Thompson Chrysler, Jack. We're so glad to have you as part of the family and appreciate your kind words about our Service Department. We'll be sure to pass on your compliments to our team. We hope you'll continue to rely on us for all of your automotive needs in the future. Thank you for choosing us! - The team at Thompson Chrysler
January 31, 2023
I have dealt with Jim Thompson Chrysler for over 5 years. Great service. I would highly recommend them for sales & service !
Written By: Laurie V
Thank you for your continued business and kind words, Laurie! We're happy to have you as part of the Jim Thompson Chrysler family and we look forward to serving you for many years to come. - The team at Thompson Chrysler
January 28, 2023
By far worst experience I have ever had at a dealership. Do not recommend this place to anyone. Originally made an appointment due to a brake I had sticking. Was in the Kingston area so made an appointment, worst decision. The most they had to do was release the rear caliper, grease the pins and reset the brakes. Not what happened. They took my vehicle in. Without even disassembling the mechanic brought me into the shop and moved the tire. It spun with some resistance. He then proceeded to point at the rotors that had little surface rust on them and said I needed all new pads and rotors on my rears. My vehicle only has 35,000 kms on it and is not very old. After some back and forth with them, they basically held my vehicle hostage saying I needed to get new brakes. I was on my own and had no support. They also made me do a brake flush cause he said it would have heated up the fluid. The most he should have done was bleed the lines a little. Ever since then my steering on the vehicle has been stiff. They should not have been anywhere near the steering fluid. I later check and they had lowered the steering fluid from the factory level down to just below the minimal level. Steering is a bit better now but still not back to normal, still diagnosing. When the mechanic took the vehicle for a test drive after all that work, I was watching him leave and come back and was very upset with how fast and aggressive he was driving my vehicle. Separate from when he did the break in procedure. $1,200 later I wish I never set foot into this location. Couldn't be more unhappy, extremely upset. Typical dealer scamming for money.
Written By: Isaac H
Hello Mr. Howe. Thank you for reaching out and for your feedback. We have pulled up the notes from your visit. It appears you were here for a brake inspection on May 30th, 2022 because the rear passenger side was locked up and started smoking. We are sorry to hear that you are having issues with your steering and would love for an opportunity to speak about a solution and see if we can help. We will be in touch. Thank you.
January 25, 2023
Written By: chris P
January 24, 2023
Great experience…. Supper happy
Written By: Scott M
Hey Scott, thank you for taking the time out of your day to leave us a review! Our fantastic staff are so happy that you had a great experience with us. We hope to see you again in the future for your next vehicle! - The team at Thompson Chrysler
January 18, 2023
Bought my 5th car from Jim Thompson today. Always a fantastic experience. Great sales people, amazing service, and fair prices. Will also buy my 6th from them in the future.
Written By: Anthony R
Thank you for your loyalty and continued business, Anthony. We're so happy to serve you and know that we are meeting your expectations. Once again, thank you for your continued business and for taking the time to leave us this review. - The team at Thompson Chrysler
January 18, 2023
Jeremy is great to deal with! Tony new car manager is great as well Overall great experience!
Written By: Scott G
Thank you for your review, Scott! We're happy to hear that you had a great experience with Jeremy and Tony. They are both valuable members of our team. Thank you for the opportunity to recognize them. We hope to see you again in the future! -The team at Thompson Chrysler
Amazing service!
January 11, 2023
Amazing service at Jim Thompson’s! Very quick getting a response! Amazing how they bring the vehicle you are interested in down for you to test drive!
Written By: K T
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January 11, 2023
Written By: Ian S
Hey Ian! Thank you for taking the time to leave us a review. We appreciate it! - The team at Thompson Chrysler
