Jim Thompson Chrysler Dodge
805 Gardiners Road , Kingston, ON, K7M 7E6
Member since June 02, 2017
805 Gardiners Road Kingston ON K7M 7E6Overall Score
Jim Thompson Chrysler Dodge1130 Reviews
310Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
November 27, 2023
Written By: Jay
Hey Jay, thank you for your five star review! We appreciate your feedback and are happy to know that you thoroughly enjoyed your visit with our team. If there's anything we can do for you, please do not hesitate to reach out. Thanks, again! - The Team at Thompson Chrysler
November 24, 2023
Sent car in again to get a part which keeps breaking fixed for the 6th time. Known issue with the part yet dealership or manufacturer will not do anything to report the quality control issue. Parts listed online from supplier Mopar cheaper than what the parts are on the invoice, and Parts department could not give me any explanation as to why, including saying I have a shipping charge, a warranty charge included with that price. Asked for a breakdown of those charges and was told I can't have them, may be the service manager can get them. Showed the parts desk the difference in price if I were to order the parts myself from Mopar was told "sometimes you pay less, sometimes it's more. We have to charge these prices." No one was able to answer my questions at all, and as a customer it looks like price gouging. May change my review if the Manager is able to explain the huge price difference, if not makes me never want to buy from this company again. Also on the invoice it states we will get a survey to fill out, from Stellantis, and if we can't answer completely satisfied, to call them first so they could assist. They could not assist me with my inquiries.
Written By: BT A
Hi BT. Thank you for your feedback. We apologize that this was your experience. Our Parts Manager has attempted to reach you to discuss your concerns and hopefully provide a solution. Thank you. - The Team at Thompson Chrysler
November 04, 2023
Written By: Colton H
Hey Colton, thank you for the for the five star review. We appreciate the feedback! - The Team at Thompson Chrysler
November 03, 2023
Thank you Steve Hayes for the amazing service!! We love our new Jeep and will be back!!!
Written By: Gaming W
We're thrilled to hear that you love your new Jeep! Thank you for the five-star review. Steve is a great member of our team and it is no surprise to us that he provided you with amazing service! If there's anything else we can do for you, please don't hesitate to reach out to us. Otherwise, we can't wait to welcome you back in the future. Enjoy your Jeep! - The Team at Thompson Chrysler
November 01, 2023
There really pushy people and when you say no they keep pushing you
Written By: Jordan W
Thank you for taking the time to leave a review about your experience at Thompson Chrysler, Jordan. We appreciate your candid feedback and regret that you did not receive the customer service you were expecting. Our enthusiasm for helping people find the perfect vehicle should be shared without making customers feel forced into anything. We are sorry that in this instance you felt pressured and that is certainly not how we want anyone to leave feeling after visiting us. Please know that instances like these are taken seriously and we will look into what happened. Please feel free to reach out if there is anything more we can do - thank you again for your time. - The Team at Thompson Chrysler
October 24, 2023
I like to thank all the staff for their great assistance and a special thank you to Chris Bourbonnais.
Written By: Michael A
Hey Michael! Unfortunately, we don't have a Chris on our team, so we think you meant to leave this review for another dealership. Nevertheless, we hope to have the opportunity to serve you in the future. Have a great day! -The Team at Thompson Chrysler
September 29, 2023
Very disappointed with their service. Took vehicle in to have battery replaced and was charged $850. $550 for 3 hours labour, which only took them 1.5 hours but because of their flat rate pricing guess the extra charge was their gain. To add insult to injury they charged me a $140 diagnosis fee on top of the work to replace the battery (which most places waive if you get the work done). Long time customer, always expected a bit higher price for manufacturer parts, but $850 to change a battery is way too much. I am beyond disappointed and will take my business elsewhere (Kristan Miller).
Written By: 74Hawklan
September 28, 2023
Jeremy and Tony were friendly, personable, informative and not pushy. They made a potentially stressful experience enjoyable. Looking forward to working with them again.
Written By: Dan D
Thank you for your five star review, Dan! We appreciate you taking the time to share your experience with Jeremy and Tony. They are fantastic members of our team and we couldn't be happier that they made a potentially stressful experience a positive one. We look forward to having you back at Jim Thompson Chrysler in the future. Thanks again, Dan! - The Team at Thompson Chrysler
September 21, 2023
Melanie and Tony were exceptionally lovely to deal with. We bought the truck of our dreams and everything about the experience was top tier. The thought that went into their customer care was above and beyond what we expected, and the 5 star review was well earned. Everything from the purchasing process to adding some shine to our old license plates before installing them, to the full tank of gas that we drove off the lot with - it was just wonderful.
Written By: Sarah S
Sarah, thank you for taking the time to leave your wonderful review! We are thrilled that Melanie and Tony were able to make your experience such a positive one. They are fantastic members of our team and always go above and beyond for their customers. If there's anything else we can do for you, please don't hesitate to reach out. Congratulations again, Sarah! - The Team at Thompson Chrysler
August 24, 2023
I have been dealing with Jim Thompson Chrysler for years with no complaints. I recently purchased a new vehicle and the entire process was easy and stress free. Thank you to Jeremy and Tony. Keep up the good work!
Written By: James
Thank you, James, for your kind review and for being a loyal customer for all these years! We are delighted to hear that Jeremy and Tony helped make the process of purchasing a new vehicle easy and stress-free. Please do not hesitate to reach out if you have any further questions or advice about your new vehicle. Thank you again for taking the time to write us this review - we hope to assist you in the future again! Kerry, General Manager
