Jim Thompson Chrysler Dodge

August 24, 2023

I have been dealing with Jim Thompson Chrysler for years with no complaints. I recently purchased a new vehicle and the entire process was easy and stress free. Thank you to Jeremy and Tony. Keep up the good work!

Written By: James

August 11, 2023

Absolutely great to deal with. Very accommodating and quick services.

Written By: Merr

August 10, 2023

Excellent after sale support we purchased a grand Cherokee 1 1/2 years and unfortunately have had to come back to the dealership twice for issues. That being said they have given us nothing but 5 star support, they rectified the issues in a professional and timely manner. Thank you Sylvia for the impeccable customer service!!

Written By: Clayton F

August 10, 2023

I Have been a customer of Jim Thompsons for 14 years have always been provided with excellent service and knowledge around my service

Written By: Karen C

August 09, 2023

Written By: Geoff P

August 09, 2023

Crooks...now they are blocking me from telling the truth about their terrible service. Run away from these crooks. I would give them a zero but it wont go that low. Screwed up my car during and engine swap and wont do anything but lie to avoid responsibility. Service manager and advisor are a joke. Even my last google review is gone!!

Written By: Dwain T

August 03, 2023

UPDATE!! Jim Thompson Chrysler has provided me with a full refund. They admitted that a warranty claim was never submitted to the actual warranty company but decided in house that they didn’t “think” it would cover it so decided not to bother. Anyone else who has recently needed warranty work done and been informed that the warranty would NOT cover the claim I would be asking for proof. Documentation showing this and not them deciding on their own. The vehicle is repaired and a good job was done in that sense. However a lot of lying and deceiving me took place prior to finding any solution. Again ask for documentation and proof. It’s your warranty company and you pay for it. This is your right! Please share and help spread the word. Anyone looking for any kind of vehicle service or repair DO NOT take your vehicle to Jim Thompson Chrysler!!! We recently purchased a 2020 Hyundai Santa Fe from Carloft Kingston and when buying added over 100,000km of bumper to bumper warranty. We were experiencing a loud noise in the rear end of the car. (Lateral Link was broke) so we contacted our sales rep and asked where we should take the vehicle for repair and to use warranty. We were advised Jim Thompson Chrysler was the place to go. After checking our vehicle out they concluded that because the vehicle was in an accident (surface scratches. Not even a dent) the warranty would not cover repairs. My wife was contacted and told the repairs would cost over 1000$ out of pocket. Devastated she called me to tell me the bad news. I then contacted the dealer to find out what needed to be fixed. After being informed it was the lateral link it seemed very expensive. I reached out to several dealerships to ask what replacing that part pays for the job. It was between .5-.9 of an hour. Jim Thompson told me due to the severity of the damage they added extra time for difficulties removing bent bolts! (Quoted at 2.5 hrs) annoyed and feeling ripped off I expressed that I thought this was unfair. I was told they would take the vehicle off the lift and we could pick it up (of course this is after the vehicle was deemed unsafe for the road). Knowing a tow would add an additional cost I chose to have it repaired but requested ALL broken parts including the link and any damaged bolts be saved for my own inspection. Of course BENT BOLTS was the reason they tripled the time of repair.… long story short I picked the vehicle up received over a 1200$ bill for 1 rear lateral link and an alignment. The broken link was left in the vehicle but NO bent bolts or any evidence as to why this repair was more difficult then usual. NEVER WOULD I RECOMMEND GOING HERE!! I ONLY CHOSE 1 star because there is no less option I’m sure anyone who has a little knowledge on vehicles knows a lateral link does not require 2.5 hrs to repair. Jim Thompson Chrysler and Dodge are the biggest rip offs going!!! Go ANYWHERE else!

Written By: Mitch L

July 31, 2023

Traded my van in last August as for the 3rd time in one year it had air conditioning issues and was now going to cost me $6k to fix. They told me the only vehicle they they had for a van or SUV (I wanted a 7 seater) at the time was one they had used as a rental but was in good shape. We bought it and they sold me the extended warranty on it as I had such a fear after my issues with my trade in. Pick up the vehicle and the right window switch is broken. Brought it in and they fixed it. Beginning of this summer the blower in the AC had to be replaced. This was covered thankfully. Got it back from them and the air bag light is on. They get me in 3 weeks later. $169 later they tell me there was a code but they cleared it and it didn't come back on. If it comes back I'll have to replace the passenger front buckle. NOW it's a 50/50 chance of my cruise control working. I haven't even had the vehicle a full year. I'm so upset. Never again wish I had never bought it. Feel taken advantage of due to my situation when my other vehicle needed repairs.

Written By: Kandita P

July 27, 2023

Back in 2020, I saw this Red Ram 1500 online being sold by Jim Thompson Chrysler. I thought it looked good, so I reached out to them. I made it clear that I wasn't from the area, so I wouldn't be able to just pop over and take a look. I asked their sales guy to do a walkaround or me and check if there was any obvious damage, if yes send me pictures, if no, great! I was told the truck was in great shape, no damage at all. Since the dealership was pretty far from me and I was trading in my vehicle I was driving there, we agreed to the prices for trade and sale prior to me coming, so that I could just swap keys and drive home. Here's where things started to get weird. Despite being advertised by Jim Thompson Chrysler, it turned out the truck was actually being sold by some company next door called CarLoft. This should've been my first clue that something was off. When I finally got there, the truck had clear damage on the front quarter panel. You couldn't miss it. It was very obvious. The sales guy, meeting me there, admitted he saw the damage a day before but didn't tell me. He said he wanted me to see it in person, which just felt like another red flag to me. Sales pressure tactics 101, like to me, get me there... Despite being annoyed, the sales guy convinced me he'd get the damage fixed. He even brought in a younger manager at CarLoft who backed him up. I thought they'd keep their word, but that was a no-go. After I left, it was like I'd vanished. I called them a bunch of times, left messages to arrange the fix, but no one got back to me. In the end, I swapped the vehicle for an undamaged one at a local dealer. It wasn't much more expensive than fixing the panel on the damaged truck, punishment for trusting Jim Thompson Chrysler/Carloft, lesson learned. It was clear to me that Jim Thompson Chrysler and Carloft just don't care about customers once they've made the sale. That was going to be the end of it, but.... Earlier this week, and out of the blue, I get a call from Carloft. They said it was a "courtesy call" to check on the truck I didn't even have anymore and to tell me about their latest deals. Clearly the had zero intention of fixing the damages from the start or they would have noted my file.  The call went sideways real quick when I brought up the past issue. The sales guy was just interested in making another sale, and he wasn't really listening to what I had to say. He even hung up on me, after saying it was a courtesy call. He called me on my work line and when he realised it was recorded he got real upset and hung up complaining it's illegal and other false, rude things like oh he has an appt waiting etc. They just don't care. If it's truely a courtesy call you'd stop trying to sell and look into fixing the issue. Not tell me unless you buy again from us there is no way for us to fix that issue.... Yes that is their excuse, spend more money so we can then account for the issue. Total garbage. I tried calling back and was told to email a guy named Kerry about my issues. I emailed Kerry, asking him to call me. No reply. I sent another email, and he asked me to write down all the details instead. When I asked if we could talk over the phone, he stopped replying. I even said it was a lot to write up, it's much easier to discuss in person but again like all other management he just ignored the request. So here's my advice: steer clear of Jim Thompson Chrysler and Carloft. They tell you what you want to hear and then treat you like trash after you pay them. 5 star reviews aren't what matters, it's when there are issues, how do the handle them? So sort by low reviews and look at their replies....scroll through and you will see, we don't have your name, this isn't what happened etc. Hope this saves someone some money, time and frustration.

Written By: John P

July 26, 2023

Great experience! Nick was wonderful to work with. Quick, easy, and pleasant buying process all around.

Written By: Anne C