Jim Thompson Chrysler Dodge
805 Gardiners Road , Kingston, ON, K7M 7E6
Member since June 02, 2017
805 Gardiners Road Kingston ON K7M 7E6Overall Score
Jim Thompson Chrysler Dodge1100 Reviews
309Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
December 15, 2022
Amazing experience with Melanie, highly recommend!!
Written By: Brendon M
Thank you for your kind words, Brendon! We are happy to hear that Melanie was able to provide an amazing experience for you and that you would recommend her. Thank you for doing business with us and we appreciate your review. -The Team at Thompson Chrysler
December 02, 2022
Throught my process I dealt with steve and ryan. Both were very excellent steve was very helpful in finding the vehical that was best matched for me, Ryan was also fantastic in ensuring that the truck I purchased would hold its value. Once all the paperwork fell through they had the truck rust proofed within a day of picking the truck up. I just made the switch from gmc to ram and im really impressed. I want to thank jim Thompson for the incredible service I recieved.
Written By: Dylan H
Thank you for your kind words Dylan, and congratulations on your new Ram! We're so happy to have been able to help you find the perfect truck and that our fantastic team was able to take care of everything quickly to get you on the road. We appreciate your business and hope to see you again in the future for your next Ram! - The Team at Thompson Chrysler
October 22, 2022
Jeep I bought was 2019 made, door paint was bubbling. I came to service and complained, a lady said they would call me if it covered or not. Took more than a month nobody called, I came back to ask again, another lady said ok I will call you tomorrow bout updates, nobody called after 2 weeks. I called Chris in the front office and brought up the matter, that afternoon a lady called me and they’ll book me an appointment for the repairs and it’s covered . Took me almost 2 months to get results. I’m an Asian by the way. If those 2 ladies have some friendly approach I wouldn’t be making this post, even it took longer for the process. It’s all money that your customers are paying and notcolors of the skin.
Written By: nestor b
Hello Nestor, thank you for your feedback. We apologize that the process took as long as it did, and we did make attempts to contact you to keep you in the loop. We had approval from Chrysler on July 21st and the first call to you to inform you were made on July 22nd where we left a message. We understand that you spoke to Chris sometime after this, and we called back again on Aug 15th where we again had to leave a message. Contact was made on Aug 17th were we explained that the process would take approximately 1.5 weeks since there was rust on all 4 doors. We confirmed the day of appointment would be Oct 17th and your vehicle is being repaired currently. If you feel that we handled this incorrectly my Sales and Service Manager, Mr. Teck Liew, would be happy to reach out to you. We are dedicated to providing the best customer service to each and every customer. Thank you.
Great experience
September 28, 2022
Steve and Ryan made the buying and trading experience smooth and easy. Would defiantly recommend Thompson Chrysler to anyone looking to buy a new car
Written By: Casey
Related Staff:
September 21, 2022
The sales person we had Nick was very helpful and knowledgeable. Our experience was top notch.
Written By: Stephanie B
September 13, 2022
I haven't been car shopping in years, and found it interesting that this dealer doesn't offer test drives in a demonstrator.
Written By: Brian M
Hello Mr. McDonald. Sorry for any confusion during your visit. You came in looking for a Cherokee Trailhawk, and then asked if we had any demonstrators. We currently do not have any Trailhawk demos, but if we did, we certainly would have been happy to let you drive it. The only demonstrators we have are trucks. Your sales representative asked if there was anything else that might interest you, or if you would like to test drive anything, to which you declined. You simply wanted to have a seat in one, and your turned on the engine. We appreciate the feedback.
September 12, 2022
Thank you to Steve and Tony for the friendly, no pressure purchase of the new to me car! Highly recommend the team at Jim Thompson Chrysler
Written By: allison d
September 06, 2022
By far the best dealership I’ve ever dealt with!!! Never felt pressured. They took the stress out of car shopping!!
Written By: Heather B
Chris and crew were very honest, helpful and accommodating - thank you
August 31, 2022
Chris worked hard to get all info requested. Team worked hard to get us a deal. Tony helped us with best deal possible on extended warranties and financing. All in all, it was a pleasurable experience. Thanks again to all
Written By: Klaus
Related Staff:
August 29, 2022
I am not take my vehicle there again. They have lost my trust, respect and business. My Warranty expired during the pandemic for something that they miss diagnosed. It took weeks to get an appointment. They should be ashamed of themselves
Written By: Robert H
