Acura on Brant
629 Brant St , Burlington, ON, L7R2H1
Member since March 10, 2014
629 Brant St Burlington ON L7R2H1Overall Score
Acura on Brant853 Reviews
345Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
December 08, 2021
If I could give them no stars, I would. Absolutely terrible customer service. They broke our car and refused to fix it themselves. If your thinking about going here, don't. Anywhere else is better.
Written By: Grace H
Hi Grace! I am sorry to hear that you did not have a great experience. Please reach out to me directly to see if I can assist in anyway. Troy Smith General Manager, tsmith@lag.ca
December 01, 2021
Hands down the best experience at a car dealership I’ve had to date. It started with an internet inquiry, that was dealt with right away, and ended less than 24 hours later with the purchase of a 2022 MDX A-Spec. I had already been dealing with another Acura dealership but I’m grateful I met Tim. What an incredible, easy going experience! Knowledgeable, fun, relaxed, and really gets a sense of what his clients (to be) are looking for. To say he went above and beyond is an understatement. I also had the pleasure of dealing with Grant and Troy. The three of these gentlemen are full of class and integrity. Truly an A+ experience, and I wish nothing but great success for these guys moving forward. I will be sure to recommend them every chance I get….. and will likely be back in the not too distant future for an RDX for my wife :) Many thanks, Kyle
Written By: Kyle F
Thanks Kyle! We appreciate the kind review and for driving in to give us the opportunity! We are thankful that we were able to assist and for your choosing Acura on Brant!
No Follow Up to Lease Buy Out
November 30, 2021
After leasing vehicles from Acura Brant Street for the last 16 years we were very disappointed when we tried to buy out the lease of our 2019 MDX with any follow ups or help. I guess it was due to us changing (after 4 MDX's) to a Genesis that no one wanted to help. Lucky for us Oakville Acura was able to finalize the deal and the vehicle went to a new owner. Moral of the story: 'if you don't deal with us as loyal as you have been, then we don't deal with you'. Looks like we will not make any leasing efforts for any family vehicles after this most recent issue.
Written By: Dave
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Grant Mushlian
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November 10, 2021
Went here on an emergency back in June 2021. Tire had a nail puncture. This dealership fixed it but approx. 4 months later I'm told the plug is leaking. Only four months later means to me that they didn't fix it properly. I contacted this dealership recently regarding the issue. They said they would call me back. Still haven't heard back from them. On top of that, after my car was returned to me after the repair, there was garbage on the front passenger seat and in the car door cup holder. This was real sloppy work, guys.
Written By: Janice K
November 05, 2021
If you want "excellent, goes above and beyond to make customers ecstatic" customer service go see Donnie Stoddard at Acura on Brant!!! He's one of the most personable, down to earth, dedicated Sales Managers I've ever experienced! His customers are appreciated and he let's each and every one know it! The best "PME" (Positive Memorable Experience) ever!!
Written By: Karen G
Thanks Karen! Donnie is definitely driven to exceed his customers needs. Thank you for the review and choosing Acura on Brant!
October 23, 2021
Bought a rdx used sight unseen from Donny. Transaction was smooth vehicle was ready as promised, Donny and Grant are Gentleman. I'd go back
Written By: marcus a
Thanks Marcus! We cannot wait to have you back. Thanks so much for the great review and choosing Acura on Brant!!
October 16, 2021
Amazing experience with this company, Tim and Troy were extremely helpful, and NO pressure. I would highly recommend them!!!
Written By: diane f
Thanks Diane! We strive to make our guests experience pressure free and hopefully over deliver on expectations. Thank you for your patronage and for taking the time to leave such a positive review!
October 15, 2021
Tim and Grant were both professional and friendly in my dealings with them. They made the purchase experience easy and convenient, and treated me respectfully.
Written By: Trent H
Thanks Trent! Tim and Grant are great at what they do. We appreciate you taking the time to recognize that and your patronage at Acura on Brant!
October 15, 2021
The best service by far that I have received purchasing a new vehicle. Tim who sold the car was professional and efficient. Delivered the car to my house and no issues at all. Grant from the finance area who dealt with the paperwork was efficient and made my job easy. Definitely would recommend any buyer to use them for an easy and smooth experience
Written By: Marino C
Thanks Marino! We appreciate you giving us the opportunity and appreciate you taking the time to write a review.
October 12, 2021
The whole purchasing experience was comfortable, smooth and easy. Very good service!
Written By: Steven W
Thank you so much for the kind review, Steven. We are happy the experience was fantastic and appreciate you taking the time to leave us a positive review!
