That Car Place
443 Exeter Rd , London, ON, N6E2Z3
Member since June 24, 2015
443 Exeter Rd London ON N6E2Z3Overall Score
That Car Place417 Reviews
100Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
August 13, 2018
Written By: Aris M
Hi Aris Thank you for the review. With a two star rating and no explanation it is hard for ourselves as well as our readers to understand the concerning issues. Unfortunately we cannot find any record of you and it appears within the same time frame you reviewed almost 20 other places with the same 2-3 star rating. In the event this was not done in error please feel free to reach out to us at marketing@thatcarplace.ca Thank you
August 10, 2018
Kyle was a pleasure to deal with! Very professional, friendly, and easy to talk to! Thank you for finding the perfect car for our family.
Written By: james k
Good afternoon James Kim Thank you for the 5 star review. Our customer service is what we take pride in here at That Car Place and Kyle is certainly one of our best. We hope you are enjoying your Grand caravan. We look forward to helping you or anyone you refer in the future.
August 10, 2018
Kyle was a pleasure to deal with! Very professional, friendly, and easy to talk to! Thank you for finding the perfect car for our family.
Written By: james k
Good afternoon James Kim Thank you for the 5 star review. Our customer service is what we take pride in here at That Car Place and Kyle is certainly one of our best. We hope you are enjoying your Grand caravan. We look forward to helping you or anyone you refer in the future.
August 02, 2018
Good sales staff
Written By: Ron W
Good afternoon and thank you so much for the review. We do have amazing sales staff here at That Car Place. We are sorry we couldn't provide you with our 5 star experience. We strive for customer satisfaction and want to constantly improve to achieve that. We look forward to seeing you in the future to better you experience. Thank you
August 02, 2018
Good sales staff
Written By: Ron W
Good afternoon and thank you so much for the review. We do have amazing sales staff here at That Car Place. We are sorry we couldn't provide you with our 5 star experience. We strive for customer satisfaction and want to constantly improve to achieve that. We look forward to seeing you in the future to better you experience. Thank you
July 20, 2018
It’s no coincidence they won the Top Choice Award four years in a row. Their passion for excellence in the pursuit of top customer satisfaction is evident! Cheers to your passion for cars and happy customers!
Written By: David V
Car sale
July 10, 2018
I purchased my car at that car place in April 2017, and have had nothing but problems since. We have resorted to fixing many of the problems ourselves, as they told us there’s nothin they can do. Within a month of having the vehicle we’ve put thousands of dollars in the vehicle after being told it had a safety inspection. We bought the car for our 3 kids and the safety problems we’ve had to deal with are unbelievable. We haven’t had air conditioning in the vehicle as the pump was broken and were told that it would be fixed. We’re now being told that because it wasn’t on the bill of sale they will do nothing for us. I will never purchase a vehicle from that car place in the future. Very unsatisfied with the service we have received with this vehicle!
Written By: Kaila
Hi Kiala, We apologize you did not have a positive experience, we at That Car Place work diligently to ensure our customers are satisfied. All our vehicles undergo intensive safety inspections and our minimum standards exceed the ministry standards. The safety would have been done and included all required repairs were met at the time of sale and if you felt the safety components of your vehicle were not, we would have wished to hear from you in those regards. As per Bill of Sale, where it was signed, it indicates we do not warranty Air Conditioning whatsoever, as they can stop working at anytime, whether its 1 month or 2 years, however, every vehicle equipped with Air Conditioning leaves working. According to your review, the vehicle was purchased over a year ago, and you are expressing your concerns now. We offer quality vehicles, however they are only machines and issues can arise, even in brand new vehicles. Regards of any situation, we always offer a fair deal to accommodate you even if the concerns are not covered or warrantied. If there is anything we can do to better the situation please do not hesitate to reach out to us at 519-686-7253. Thank you
Related Staff:
There are no staff members associated with this review.
July 10, 2018
Written By: Michelle H
Hello Michelle, thank you for the 5 star review! We are glad that our staff provided you and excellent service. We would love to go in to specifics on why we earned that 5 star review, but the review in itself is great! We hope you enjoy your new Dodge Journey and hope you choose That Car Place for any future vehicle purchases or upgrades!
July 10, 2018
Written By: Michelle H
Hello Michelle, thank you for the 5 star review! We are glad that our staff provided you and excellent service. We would love to go in to specifics on why we earned that 5 star review, but the review in itself is great! We hope you enjoy your new Dodge Journey and hope you choose That Car Place for any future vehicle purchases or upgrades!
July 10, 2018
Great place!!!!
Written By: Alvaro E
Good Afternoon Alvaro! Thank you for the 5 star review. We are very happy to hear that we met your expectations and we can't wait to help any one you send as a referral in the future! We hope you are enjoying your Nissan Altima!
