Bank Street Kia
2559 Bank St , Ottawa, ON, K1T 1P1
Member since May 21, 2015
2559 Bank St Ottawa ON K1T 1P1Overall Score
Bank Street Kia1409 Reviews
233Review Ratings Breakdown
Consumer Reviews
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It's my second time buying at Kia and I absolutely loved it!
June 30, 2015
The service was amazing, the team was fun, enthusiastic and professional. They truly made the customer feel like it just walked into a nice comfortable home where they belonged! A++ to everyone! Fabricio, Isko, Kristoff!
Written By: Martine
Martine, Customer like you make it fun to come to work everyday. We are all proud to have you as part of the KIA family.
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Simple straight forward.
June 27, 2015
Informative Straight forward process The team works well with each other,all options explained to support my decision.
Written By: Daryl
Thanks Daryl. Love having you as a customer. Randy
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Bought a "Newsed" Car
June 26, 2015
Joe was very polite and helpful! He made me feel at ease and recognized that buying my first car was a big milestone!
Written By: JILL
Thank you Jill. It was our pleasure.
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Sales Rep was fantastic and genuinely nice
June 22, 2015
I went in to Bank St. Kia shopping around for a new car, alone without my husband as he hates car shopping. My family has bought several cars from that dealership, 3 in the last year, and suggested I go see this particular dealership and deal with Ralph the Finance Guy. Upon arrival, I was immediately greeted by Victor, the Sales Rep, and we looked at several models based on what I was looking for and by price point. I was treated with respect and spoken to honesty. Finally someone who took the time to speak to me about the car and not the fact that it has vanity mirrors... I gathered my information and after 2 weeks of shopping around to various dealerships such as: Chevrolet, Hyundai, Honda and Ford; my husband and I decided that we would venture in the foreign car market and buy a NEW Kia Forte LX+. So I called Ralph to make the deal. Victor and Ralph were very patient and worked together to get us the car I wanted and at the price I could honestly afford. Their honesty was very much appreciated, which proved that they were not in it just for the commission and therefor cemented my decision to purchase from them. Seeing that I am in sales as well, I don't buy just because of the product but because of the rapport with the company as it shows me the integrity of the person. Victor and Ralph were an integral part of my decision. All in all I am very happy with my purchase decision and love the car. BUT....there was only one bad taste in my mouth Negative: This particular dealership was conducting a Sales Promotion as advertised on their website, media and radio promoting the "Giveaway" of 3 items with EVERY car purchased (a 50' TV, a Sound Bar AND a Samsung Tablet)...I was then informed that the Sales Manager indicated that I was not eligible to get the prizes as I was getting a "Good Deal" on the car and used the $1000 off coupon provided by them on their website. Their was no such disclaimer on their website stating that the prizes were to be given to only customers paying FULL MSRP. I discussed this advertising and lack of disclaimer with the Sales Manager. He authorized Ralph to give me the TV. Don't get me wrong, I appreciate that I at least got the TV but it left me to question the integrity of their sales tactics and their knowledge of Consumer Protection Laws. I did get the TV upon the delivery of the car and it made my family very happy ..It was not so much about the items but more the principal of the matter. Clearly I did not let this affect my decision to purchase from them and the rest of my experience was superb and well above my expectation. I must re-iterate that I am extremely happy with the purchase and would recommend others to purchase from this dealership as I will again the next couple years. Thanks Victor and Ralph for everything you did.
Written By: Natalie
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Victor was excellent, very helpful, honest and friendly
June 20, 2015
The service at Bank St. Kia was excellent, everyone I met there was friendly, respectful and helpful. They explained everything I needed to know about the car I was purchasing without rushing. They made me feel like appreciated, I got the VIP treatment.
Written By: Therese
Thank you so much for your kind comments. VIP treatment is yours for the life of your car. Our promise to you.
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Lack of attention to details
June 19, 2015
I bought a used 2013 Optima EX from Bank Street Kia and part of the deal was to have the front bumper replaced due to a 2 foot long split. The appointment was made and they held the car for 4 days to get the work done. When I was called to pick up the car I gave it a look over like any owner would and noticed several black plastic/rubber scuff marks all over the hood and front bumper skin and a ding on my hood that looks like it was touched up with a paint pen. with some rubbing I managed to get all the black off. Then I opened the driver side door to find the floor mat (new and black) covered in a thick layer of mud. The Service team lacks attention to detail and respect for other peoples property. The work they did on the bumper skin replacement was good but not cleaning the finished product was completely unacceptable. When you bring your car into any shop, it should leave in as good or better condition. It is those little details that make a happy and repeat customer. For that reason I will only give a 2 star review.
Written By: Greg
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Friendliness and efficient help
June 13, 2015
I was helped in a very respectful manner. What I ordered is what I received. Overall, I am very pleased with the services I got.
Written By: Omar
Thank you Omar. We try very hard to deliver on our promises. This is our commitment to you as a member of our KIA family.
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Outstanding service as usual!
June 06, 2015
My third kia purchase with dilawri, the whole team made it way too easy for me to get my new car. Thanks!
Written By: Andreas
S'etais avec grand plaisir Andreas, merci a toi!
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Felt very taken care of.
June 06, 2015
First time buying a new car and Joe was very patient and took time to answer all of our questions. He explained everything in detail and ensured that we felt comfortable and satisfied with the answers before we closed the deal. He is very easy to talk, and very personable.
Written By: Erin
Great having you as part of the KIA family!
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April 28, 2015
Horrible customer service. Each time we have been in there for service they mock us at our questions. We ask why certain items listed online for recalls or warranty issues don't apply to our car when all online posts state they do. They pass it off as if nothing is wrong. Last time we were in there they also said we needed to pay for the GPS update and they didn't even know how or where to do it and said look in your owners manuals. I asked the severe manager and he said I don't know much about Kia just yet and I don't know of anyone doing a GPS update. We were told by our sales rep that all his updates were included. Now we know they don't even know how to do it themselves. They also gave us a quote on tires and winter rims and then when my pregnant wife arrived they said they quoted on on the wrong Optima and they the price is now $400 more. Rather stupid considering they sold us the car so how could they not know. I don't recommend this place to anyone looking for honesty or professionalism. Go elsewhere and good luck.
Written By: Jason S
