Jim Thompson Chrysler Dodge
805 Gardiners Road , Kingston, ON, K7M 7E6
Member since June 02, 2017
805 Gardiners Road Kingston ON K7M 7E6Overall Score
Jim Thompson Chrysler Dodge1099 Reviews
309Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
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One of a kind service!
May 01, 2025
I stopped into Jim Thompson Chrysler just to look at vehicles after the ice storm, and Steve went out of his way to clean off three vehicles so I could take them for a test drive. He was super helpful and friendly the entire time. After about three hours, I drove away in a "new to me" Jeep Compass! This is the second vehicle I’ve bought from Steve, and both experiences have been fantastic. He’s great to work with and truly goes the extra mile. Highly recommend!
Written By: Tanya
Related Staff:
Polite, efficient, honest, great job and service
April 26, 2025
Thanks Chris, you made the experience painless. I came in, you greeted me well and treated me with respect.
Written By: Robert
Related Staff:
April 24, 2025
I was having issues with my vehicle, purchased from carloft, which is affiliated to Jim Thompson. There was an ongoing issue with my vehicle. It was thought to be resolved, however 6 months later the issue was still there. Jim Thompson service Manager reached out to me directly and has been absolutely incredible with making sure the issue is taken care of and that I get the best service. She's absolutely wonderful!
Written By: Hannah D
Hi Hannah, thank you for recognizing Sylvia, our Service Manager. While we are sorry that you are facing issues, it is reassuring to hear that Sylvia is ensuring that you are taken care of and are receiving the best possible service. We are always here to help! - The Team at Thompson Chrysler
April 23, 2025
Bought a vehicle from Carloft in Kingston in October. Jim Thompson does all the inspections and safety stuff for carloft because they are in business together. My 2018 VW Tiguan was blowing thick white smoke. I told carloft. They told me to take it here. They told me they fixed it, was missing a part! They didn't fix it. Brought it in again, they told me nothings wrong with it. A few weeks later I got a check oil level light. Tried to get it in for a third time, wouldn't accommodate. My vehicle has not retained oil since the purchase of it in October. I've only driven 7k on it since buying it. Its in the shop again now. CERTAINLY NOT at jim Thompson, because the throttle is totally blown. Which I'm told is a direct reason why the vehicle hasn't held oil. So they fixed a problem they let happen and totally missed a completely different one. Honestly the worst experiences I've had. Do yourself a favor and choose literally any other shop for your vehicle issues, and shop literally anywhere else, except carloft.
Written By: Hannah D
Hello Hannah We’re very sorry to hear about your experience. We understand how frustrating this situation must be, and it’s certainly not the level of service we strive to provide. Our Service Manager will be reaching out to you directly to better understand what happened and work toward a resolution. Thank you for bringing this to our attention—we take your feedback seriously and are committed to improving. — The Jim Thompson Team
April 22, 2025
Jim Thompson Chrysler provides the highest level of customer service and we were the benefactors. After going through a very frustrated situation where we were stranded on the highway in the rain, Ward's tow truck service (Lucas the nicest driver) brought us to the dealership where the staff and Shawn, the general manager, treated us like family. Shawn overheard that I was stressed out because I was missing a business meeting due to the incident that occurred. He quickly offered me an office where I could conduct my call so that I could continue with my meeting. He made my family comfortable offering food and beverages and treating them as though he had known us for years. It felt like a family owned and operated business. It wasn't just my Dodge Ram that got great care. Thank you so much!
Written By: Mike L
Mike, thank you for sharing your experience with us. While we’re sorry to hear about the difficult situation you faced, we’re so glad that Lucas, Shaun, and the rest of the team were able to turn your day around. Providing genuine care and comfort to our customers, especially in unexpected moments, is something we take great pride in. We're glad we could offer you a space to continue your meeting and help your family feel at ease. Again, thank you for sharing your experience. - The Team at Thompson Chrysler
April 17, 2025
This was a great experience, called on monday and had a truck Tuesday morning. Keys in hand Thursday afternoon. Working with Mark was great he covered everything and had me in and out in know time. Thanks Mark and Thompson Chrysler
Written By: Tyler H
Hey Tyler, we appreciate you writing us this five star review! It is fantastic to hear that Mark covered everything and was able to get you into your truck so quickly. Congratulations on your new truck, Tyler! - The Team at Thompson Chrysler
April 08, 2025
We appreciated the friendly help and the great deal! Thanks for everything!!
Written By: Kelly G
Hey Kelly, thank you for this lovely review! It was our pleasure helping you with your vehicle needs. - The Team at Thompson Chrysler
April 03, 2025
Written By: Jared A
Hi Jared, thank you for the five star rating! - The Team at Thompson Chrysler
March 30, 2025
Service department tried to upsell me (repeatedly) on "routine maintenance" that was not described in the Jeep Patriot Owner's Manual.
Written By: Patrick G
Thank you Peter for your feedback. We strive to provide our customers with the best service possible, including informing them of all maintenance options available to keep their vehicles running smoothly. While we follow the manufacturer’s recommended maintenance schedule, we may also suggest additional services based on vehicle condition, driving habits, or industry best practices. That said, we never want our recommendations to feel like pressure. We apologize if there was any miscommunication about whether a service was factory-recommended versus a best practice. If you’d like to discuss this further, please feel free to contact us directly. We will bring this feedback to the Service Manager, who will reach out to address your concerns. We value your business and appreciate the opportunity to serve you.
March 30, 2025
Brought my Ram in for a leaky rear window which caused power pack issues behind rear seat. They put a new power pack in and when I went to leave it wouldn't start or recognize the remotes. It was worse than when I arrived. I was told any further diagnosis would be at my cost of 139 an hour. New power pack but refused to deal with the leak which very obviously is a Ram issue. Pathetic service. Great example of big business screwing the little guy. Then they tried to sell me a 60 g truck. Very disturbing experience. Thankfully Cornwall Tire diagnosed and fixed the problem.
Written By: Mike R
Thank you for sharing your feedback. We understand your frustration, and we apologize for not meeting your expectations. Our team diagnosed the issue with the power pack and replaced it as needed, but we regret that the problem persisted. While this issue was outside of warranty, we provided a transparent estimate for further diagnosis. We’re glad another shop was able to resolve the issue, and we’d be happy to discuss what they found in order to better understand the situation and see if there's anything we can do to address it. Regarding the truck discussion, we only explored the option of trading out your vehicle at your request, as a potential solution to your concerns. If you’d like to discuss the situation further, we’d be happy to assist. Please don’t hesitate to reach out—we value your business and the opportunity to improve your experience.
