Oxford Dodge Chrysler (1992) Ltd.
1249 Hyde Park Rd. , London, ON, N6H 5K6
Member since March 20, 2014
1249 Hyde Park Rd. London ON N6H 5K6Overall Score
Oxford Dodge Chrysler (1992) Ltd.2596 Reviews
2490Review Ratings Breakdown
Consumer Reviews
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Quick tire change
November 04, 2017
I missed mike today but Colin did a good job. My mistake of not asking about the airbag replacement I have to make another appointment to get that done.
Written By: LESLIE
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View Profileall good
November 03, 2017
serviced the vehicle with no issues, appreciate the car wash.I always like the express lane because I can pop in with a car and get the oil changed.
Written By: GEOFF
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View ProfileGood. But I wonder why so many co-op students in different departments
November 03, 2017
Good experience when I went in for oil change. But I noticed that when the 2 cars in front of me (a black van and a white and blue sports car (I thing a Dodge) were moved twice ahead on the waiting line by your co-op students as the owners were waiting inside the building, NO plastic covers were placed on the seats or paper mats on the floor. So, I did mention to one of the co-op students when it was my turn to move my car inside that I was watching what happened to those 2 cars and I asked if a seat cover was going to be placed on my driver's seat before he moved my car inside for the oil change. He was very polite and said "Sorry" for what happened/ what I saw that he and Diego did with the other 2 cars in front of me. He apologized again (He had a short name, something like Zack, but not sure). Before he came back to me to get my keys and bring a cover for me seat, he went back to the van already parked inside and placed a plastic cover on the driver's seat of the van, but he used the passenger side door to do it as the owner of the van was now sitting on those chairs beside the van on the other side. The sports car did get a plastic cover placed on the seat before it was driven inside for service, but the car was moved twice in line (because they needed to back up one car that was in the shop and could not be driven ahead because of another car) without a plastic cover. Both co-op students were respectful and at the end of the service, one of them asked me if I was happy with how my car looked inside in terms of not being messy with oil. I was asked this question because I had explained to other co-op student who got my car keys that I did not want to see happening to my car what had just happened to the van and sports car in front of mine. It was nice to see this time that the co-op students now wear the dealership uniform and not filthy, personal clothes like in the past. Although I believe in training young people and preparing them for future jobs, in this case Automotive Business, I have noticed that your dealership has more than its share of co-op students. If their work is being carefully supervised by an experienced employee, I think it is OK. But I have noticed on more than one occasion that there is no teaching or direct supervision of a co-op student placed in full charge of services provided to your customers. For instance, I would NEVER, NEVER send one of my vehicles to your collision center ever again as the work done on my car there was done by a co-op student (I have his name), it was not supervised, and my car was returned to me a BIG mess, it had to be returned to the shop, door replaced again, etc, etc, you name it. Meanwhile, there is also no documentation on file in your dealership that my car was returned to the collision center as I did not get a paper copy of my car have been returned there and had to be worked on again for a period longer that it had originally been there after the accident. I was just given a brand new car from your parking lot, free of charge after the one paid by my insurance company was returned to the rental company, once again I was without my car for a long period of time (I think I only got it back on the third week of August, the accident happened on July 5). After this co-op high school student worked on my car, no one assessed his work (I think my Insurance company paid your collision center almost four thousand dollars to have a kid working on my car. Your collision center was not the one assigned by my Insurance company, but I went the extra step to give you the business. Little I knew a high school kid would be working on my car and the car would not be inspected after the work was complete. So, to conclude: it is sounding as if your dealership is in good partnership with co-op students and you are saving money, but I have heard from your customers that in the long run you may actually loose money as some customers are not the service they are paying for by experienced employees. A supervisor must be visible to customers in showing direct of co-op students otherwise, there is no point of taking our cars to your dealership, we can just go somewhere else to a dealership without a big name like yours.
Written By: SONIA
Hi Sonia Thank you for your feedback on your recent visit to Oxford. We are very happy to support both the local school boards with the Co-op programs. The co-op students are paired with one of our workers who report back to the teacher as to the progress of the student. The students are not used in place of our labour but work closely with our people. From time to time we do employ student after their term is completed. We apologise for the issue in the summer with the body shop regarding your repairs, the student was used to help clean up your vehicle not repair the vehicle and we happily rectified that situation.
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View ProfileRecent vehicle service
November 02, 2017
As always the service performed on my vehicle was timely, correct and as quoted. I would think of taking my vehicle anywhere else for service.
Written By: PETER
Thanks for the review Peter! We always strive to provide a consistent, informative, and timely service and look forward to seeing you in the future. Regards, Oxford Dodge Client Services
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View ProfileContact the customer when the vehicle is ready
November 02, 2017
The service was fine, however the failure to contact me when my vehicle was ready, when I called at 3.40 to inquire when the work would be done and a shuttle arranged to pick me up —�-I was told the car was done but I was not contacted and all the drivers were out. By this time it was late and heavy traffic, and they had to arrange a checker to come and pick me up. I did not get home until 5.30 and a wasted day, which was unusual for my service with Oxford Dodge
Written By: MAUREEN
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View ProfileContact the customer when the vehicle is ready
November 02, 2017
The service was fine, however the failure to contact me when my vehicle was ready, when I called at 3.40 to inquire when the work would be done and a shuttle arranged to pick me up —�-I was told the car was done but I was not contacted and all the drivers were out. By this time it was late and heavy traffic, and they had to arrange a checker to come and pick me up. I did not get home until 5.30 and a wasted day, which was unusual for my service with Oxford Dodge
Written By: MAUREEN
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View ProfileHappy with the easy purchase of my 2018 Challenger
November 02, 2017
Salesman was good to deal with, and to the point. He didn't try to "sell" me the car, which was nice. He was truthful with the pricing on the car which was appreciated. Only issue was the locking lug nut tool was not in the car when I picked it up. The tool had to be shipped to me, which it was at no cost to me. No harm, no foul but it should have been caught by the dealer before pickup. Overall, a good experience.
Written By: DAVID
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November 01, 2017
Written By: Jason F
Tire Change and Oil Change
October 31, 2017
Unfortunately I have had two consecutive strange experiences getting my winter tires changed over. Last year when I went to pick up the car I was informed that they had had to replace a wheel bolt because it had been cross threaded the pervious time the tires were changed over. I paid the bill, then spoke to the service advisor and let him know that your folks had done the last change over and I was puzzled that there was a problem. He subsequently discovered that in fact this was a repair done to someone else's car and in fact there was no problem with mine and it had been billed to me in error. A refund had to be issued to my credit card. This year, I dropped the car off at the appointed time (8:30 AM) got a phone message saying they were just completing the job at about 2:10 PM (why an 8:30 appointment if it takes all day for a tire change and oil change?), went to pick up the car at 3:30, and spent at least 45 minutes completing the process. When I arrived, I was informed there was a problem and that I would need to speak with my service advisor. After a 5 - 7 minute wait and two promptings from me, the cashier went out to speak to my advisor who had been on the phone since I arrived. I eventually went out and stood in front of him until he finished his call, then was informed they could not find my tires. He had tried to reach me at home before I left but we missed connecting. Long (45 minute) story short, the tires eventually turned up (my label had been put in the tires beside mine, so mine turned out to be filed right next door.) I must empahsize that all your workers were helpful and cooperative - I was offered a courtesy car and the change over fee was waived, but nonetheless, my experiences, combined with the fact that when my father-in-law had his tires and oil change done last year (on my recommendation) they put too little oil in the vehicle (they put the amount in for a smaller engine), I think you will understand my hesitation about a referral.
Written By: Barry
Barry I understand that we removed the incorrect tires from storage which ultimately caused your vehicle not be completed on time. We would like to apologise for all the disruptions with your visits to the service department and we are happy to hear that the staff was very helpful and pleasant during this process.
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View ProfileRepairs were expertly done in a professional manner, on time with good communications.
October 31, 2017
Change summer with winter tires and etest. Brakes needed replacement as well and this was also done in a timely manner.
Written By: STEPHEN
Thanks for the review Stephen! We are happy we met your expectations and had you serviced within a reasonable time. Regards, Oxford Dodge Client Services
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