Oxford Dodge Chrysler (1992) Ltd.
1249 Hyde Park Rd. , London, ON, N6H 5K6
Member since March 20, 2014
1249 Hyde Park Rd. London ON N6H 5K6Overall Score
Oxford Dodge Chrysler (1992) Ltd.2596 Reviews
2490Review Ratings Breakdown
Consumer Reviews
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Good,fast service in the Quick lube
October 31, 2017
Good experience.I have been going there for quite a few years and will continue to go as long as the service remains the same.
Written By: RICK
Thanks for the review Rick! We always strive to have a consistent service experience and you can be assured you will always receive a positive service experience every time. Regards, Oxford Dodge Client Services
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View ProfileDisappointed
October 31, 2017
Went in for an oil change. Told 20-25min. Waited in lounge. Came back, they were just starting. There was a lady mechanic, who was under my car on the hoist, undrilled the panel underneath and just dropped it on the grilled floor...I was speechless and then she turned to me and asked if it was my car...OMG...so if this panel is ever cracked by the treatment your employees give to cars, who is responsible for replacement? Then I was initially told when i purchased the car, 10 free oil changes, but I was charged, when i asked why i was told one of your sales guys misrepresented the offer....its 10 free oil changes or 3 years....so i was misinformed...I was very disappointed and really this oil change should have been free, and then advised going forward I would be charged, not stick me with the bill...this oil change also took almost an hour...not sure if she was new but i passed on the car wash because it was already taking too long...Very disappointed... Tracy McLaughlin
Written By: TRACY
Tracy I am sorry to hear about the mishandling about the shield under the engine. I would be happy to get this inspected to make sure there are no cracks in the vehicle, please contact the Service Manager directly and we can inspect the shield. The 3 year no charge service does expire at 3 years and will cover the oil changes as required by the service reminder system up to a maximum of 10. I apologize for the misunderstanding; there should be information on this in your sales package.
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View ProfileGood tune up needed or thought of
October 30, 2017
Transmission still slipping as original problem still exists need to get van in again to see what is happening .
Written By: RICHARD
Thanks for the amazing review Richard! Sorry to hear you still having issues, feel free to give us a call at 519 473 1215 and we can find a time for you to bring it back in.
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October 27, 2017
Thank you for making sure that I received the best customer service and thanks to Jerry for taking the time to get me into my first new jeep... He even help my kids with getting them a new truck...
Written By: Cheryl A
Recall on vehicle - appointment
October 27, 2017
Made the appt , arrived and waited in nice waiting area and vehicle fixed and gone within the hour. Perfect.
Written By: SUSAN
Great to hear Susan!! Thanks for the review!
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View ProfileWORRY FREE
October 26, 2017
My vehicle was in for a recall, check tire and side trim on drivers seat. The service advisor Lori was polite and on top of things. I had text messages letting me know when my car was complete, etc. I had great shuttle drivers. Overall a worry free experience.
Written By: EMILY
Thanks for the review Emily. We have introduced our text service to great reviews and of course it is to keep our customers up to date with the status of their vehicle's service. Glad to hear you had a worry free service experience. Regards, Oxford Dodge Client Services
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View ProfileExcellent
October 26, 2017
I was really happy that I car got fixed just one week after the accident. I really appreciate what Oxford Dodge has done!
Written By: JIAQI
Thanks for the review Jiaqi. Glad to hear we were able to get you back in your vehicle as soon as possible. Regards, Oxford Dodge Client Services
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View ProfileGood service
October 23, 2017
They have good service. Have very helpful with an ongoing problem with the tire pressure sensor coming on & staying on with a brand new vehicle i bought from them. The light came on 3 days after I purchased the new car there.
Written By: IDa
Thanks for the great review Ida! Sorry to hear that you had an issue after just purchasing, but I'm glad we were able to help you out!
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View ProfileTruck repair
October 19, 2017
Truck was fixed after an accident. It was completed earlier than estimated and looks great. Thank you for your excellent service.
Written By: SCOTT
Thanks for the stellar review Scott! I'm glad we were able to fix your truck sooner than expected! We look forward to helping you out again!
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View ProfileRegular Maintenance
October 19, 2017
Always excellent. Prompt and exactly as discussed. Would highly recommend on both sales and service for all you needs.
Written By: M
Thanks for the stellar review Mr. Edwards! Glad to hear that our service is always excellent for you! We look forward to your future visits!
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