Brantford Honda
378 King George Rd , Brantford, ON, N3T5L8
Member since March 28, 2014
378 King George Rd Brantford ON N3T5L8Overall Score
Brantford Honda2413 Reviews
1293Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
August 01, 2024
We had a very satisfying experience at Brantford Honda when we purchased our new CRV Sport. Sales Rep, Hunter, was personable and he worked hard to bring the sale to a successful conclusion. Sales Manager, Nicole, was thorough and efficient in her dealings with us. Business Manager, Krista, was knowledgeable and patient in explaining the financing and warranty options available to us. Head on over to see Hunter Richardson for your next car purchase at Brantford Honda. You will be impressed with the high quality of care from start to finish. Diane & Marty Quinlan
Written By: Marty Q
Hi Diane and Marty, Thank you for the fantastic review! We’re delighted to hear that Hunter, Nicole, and Krista provided you with such a positive experience. Your recommendation means a lot to us, and we’re glad you’re pleased with your new CRV Sport. If you need anything in the future, we’re here to help!
July 31, 2024
We went to look at used cars at Honda Brantford, and a saleslady came up to us, her name is Brandy. She did a great job explaining things to us!
Written By: Joyce P
Hi Joyce, Thank you for your kind words! We’re glad Brandy was able to assist you and provide clear explanations. If you have any more questions or need further assistance, feel free to reach out.
July 29, 2024
Can you do less than one star? I test drove a car on Saturday, they reached out Monday morning and spent the entire day going back and forth with me about payments and other details. The last I heard, they were working out a trade in deal, and suddenly the car was sold. They didn’t even have the decency to tell me that there was other interest or I would have reserved it. Brantford Honda will never get my business, and I hope everyone that is currently looking for a new car goes elsewhere. Zero stars, do not recommend.
Written By: NICHOLE L
Hi Nichole, I’m truly sorry to hear about your recent experience. It’s clear that we did not meet your expectations, and I apologize for the lack of communication regarding the car you were interested in. Your feedback is important, and I’ve shared your concerns with our team to ensure we handle such situations better in the future. If you’d like to discuss this further, please contact our sales manager cmercer@brantfordhonda.com. We value your feedback and hope to have the opportunity to address this issue
July 28, 2024
Excellent sales and service experience. 10/10
Written By: Jake W
Hi Jake, Thank you so much for your fantastic review! We’re thrilled to hear that you had an excellent sales and service experience with us. Your 5 Star rating means a lot to our team. If you need anything else or have any questions in the future, feel free to reach out!
July 27, 2024
Erica made buying a vehicle an easy task. We made an appt with her and even though the dealership was very busy she took the time to great us and let us know she needed to finish with another client. We are very indecisive people but she had all the patience in the world with us as we test drove quite a few vehicles. In the end we were lucky enough that our first choice was still available. The sales process was a breeze and Krista(?) answered all of our questions about warranty and financing. We highly recommend this dealership for your next process.
Written By: Laurie S
Hi Laurie, Thank you for your wonderful review! We’re thrilled to hear that Erica made your vehicle-buying experience smooth and enjoyable. It’s great to know that her patience and our team’s support helped you find the perfect vehicle. We appreciate your recommendation and look forward to assisting you with any future needs!
July 26, 2024
Pretty disappointed with our experience at Brantford Honda. Within a couple of days of picking up my 2021 Ford Escape, we noticed 2 chips in the windshield, a dent on the door that was not there when we first checked out the car, and a slow leak in one of the tires. Took it back the next day to see if there was anything they could do, they told me they would get back to me, and I’m still waiting. So far I have had to spend over $200 to get this all fixed.
Written By: Hanushka P
Hi Hanushka, I’m really sorry to hear about your experience and the issues you’ve encountered with your 2021 Ford Escape. This is not the level of service we aim to provide. I appreciate you bringing this to our attention, and I’d like to address this situation promptly. Please contact our service manager directly at sjeles@brantfordhonda.com so we can discuss how we can resolve these concerns and ensure your satisfaction.
July 26, 2024
Deal with Steve on a issue with a 2018 CRV. He was easy to deal with, provided fair pricing and the communication was excellent. If you're looking to service or repair your Honda I recommend the team at Brantford Honda and particularly the fixed ops manager Steve. Thanks again!
Written By: Iman S
Hi Iman, Thank you for your fantastic review! We’re glad to hear that Steve provided excellent service and fair pricing for your 2018 CR-V. Your recommendation means a lot to us. If you need anything else in the future, don’t hesitate to reach out!
July 25, 2024
Written By: B k
Hi B K, Thank you for your positive review! We’re glad to hear you had a good experience. We’d love to know how we can make it a 5-star one for you. Please feel free to share any suggestions or concerns so we can improve and better meet your expectations.
July 22, 2024
HORRIBLE EXPERIENCE setup an appt to view a used vehicle as I had a 3 hour comutte to the dealership ! 3 hours into my journey I received a call from Hayden stating the vehicle was sent out for repair.. disappointed I then drove 3 hours back home . I reached out the next morning asking when it would return to reschedule a test drive ! so we setup a second appt. I then drove 4 hour and was on time for my appt to find another couple in the vehicle.. confused I spoke to one of the mangers who quickly said sorry we don't "hold cars" you simply have to wait your turn ..fine.. so I did .. the couple then handed back the keys and continued test driving other vehicles.. I was then given the keys and told by hunter it's was now available.. i handed over my info and off I went for a test drive !.. upon return I was told sorry the vehicle is sold while I was gone . Pardon ? I said a new sales lead in now in progress (with me) "my turn" hunter said sorry there's nothing we can do. I explained my frustration to both Chris and Laura who backed up there (in not so many words policy). The first one to put money in our hand policy is how or works ? how do u sell something no longer in your possession as I'm the new buyer ? absolutely disgusting customer service
Written By: peeinginthewind
July 20, 2024
Setup and appt to view a used vehicle as I had a 4 hour commute to the dealership ! 3 hours into my journey! I received a call from Hayden stating the vehicle was sent out for repair.. disappointed i then drove 3 hours back home. I reached out the next morning asking when it would return to reschedule a test drive ! So we setup a second appt .. I then drove 4 hours and was on time to my appt to find another couple in the vehicle .. confused I spoke to one of then managers who quickly said sorry we don’t “hold cars” you simply have to wait your turn .. fine … so I did .. the couple then handed back the keys and continued test driving other vehicles .. I was then given the keys told the vehicle is available .. handed over my info and off I went for a drive ! .. upon return I was told that the sorry the vehicle was sold while I was gone. Pardon ? I said a new sales lead is now in processes (with me) “my turn” hunter said sorry there’s nothing we can do .. I explained my frustrations to Chris and Laura who backed up there ( in not so many words policy ) the first one to put money in our hand policy is how it works ! How do u sell something no longer in your possession as I’m the new buyer ? Absolutely disgusting customer service..
Written By: Fabian K
Hi Fabian, I’m truly sorry to hear about your frustrating experience. I understand how disappointing it must have been to drive so far only to face these issues. I’ve shared your feedback with our team to address the situation and improve our processes. If you'd like you can contact our sales manager cmercer@brantfordhonda.com directly if you'd like to discuss this further or if there’s anything we can do to make things right. Thank you for bringing this to our attention.
