WNCCGM Auto Ltd. o/a Nurse Chevrolet Cadillac

August 22, 2015

Service department is very disorganized, lacks knowledge and customer care. I went in last week for some warranty issues with my truck. They had to send my rims (which were off the truck luckily) away and order new ones. A few days later a service advisor called and said they were in. I went in the following day to pick them up to find there was no paperwork or identification denoting which rims were mine, (even though I pointed them out on the shop floor) and they couldn't release the rims because they had given the wrong rims to the wrong people in the past and weren't allowed. I told them to have my service advisor look into it and get back to me, which he didn't. I went in today again to try to get my rims for a second time, and again there was no paperwork or identification readily available. After 45 minutes I managed to act upset enough for a service advisor to get me the rims. Completely disorganized and a total disregard for customer service. Also an inspection to see if there was anything wrong with the truck prior to my warranty being up that was spoken about with a girl on the phone. I was told the dealership wasn't allowed by gm to look for issues before a warranty expires unless it's directly related to a complaint or issue because that would be fishing for work, to me that would be looking after gm customers. The service she recommended was a multi point vehicle inspection to look for any warranty related issues. After looking into it after the fact I came to realize the multi point vehicle inspection concentrates on non warranty items such as brake pads, oil life, tire rotation and tire wear, as well as a leak check, all work I can and have done in my driveway. Now my warranty is going to be up, and my truck still hasn't been looked at for anything covered by warranty. In talking to the girl at the counter over the phone she had no clue what was included in the inspection, because quote "I'm not a technician" a quick Google search found the checklist of what was looked at. Clearly the receptionist staff has no business offering services if they have no idea what these services entail. I am not picking on any one person here, the organization as a whole seemed to be bad.

Written By: Daryl S

August 21, 2015

Written By: Marilyne T

June 25, 2015

Written By: Jill K

June 09, 2015

Will never buy a vehicle from here again!!!!! They got there money! That's all they care about!!!!

Written By: Jennifer M

May 26, 2015

Yesterday I arrived there first at 740 in the morning waited an hour for a shuttle. Some girl who was only waiting for 20 minutes decided to steal my shuttle. I came in to complain to the manager offering me a ride home. It was thrown back by his generosity! Very kind people who work there :)

Written By: Jessica B

April 02, 2015

Excellent salespeople, but very poor and inconsistent service department service. A quote given over the phone when your vehicle comes in should remain the same when you go to pay, the price was upped $80 until we mentioned the inconsistency. Imagine how many times that's happened without someone realizing...Also - a vehicle under warranty with under 35,000 kms should NOT have multiple recommendations by the service department to the tune of over $800 out of pocket. We will be servicing our vehicle elsewhere from now on.

Written By: Liz M

March 24, 2015

Written By: Julie C

February 17, 2015

Written By: Patricia S