Forest City Mazda

May 14, 2019

I'll spare the details leading up to why I was car shopping; Samir took the time to understand my specific needs and what I was after. After some research and many test drives--it was down to the CX-3 and Hyundi Kona. I decided upon a new CX-3 AWD over the Kona for one specific reason, the ride quality...it was hard to nit-pick features. I will say, the only thing about the CX-3 that is a draw back would be the cup holders, they are almost useless for anything but bottles. I am pleased with the treatment I received during the purchase process. My purchase included a trade-in, the offer I received was very close to what I expected and the whole deal came together to my satisfaction. Thank you for a smooth transaction with customer satisfaction thus far.

Written By: Justin H

May 14, 2019

I'll spare the details leading up to why I was car shopping; Samir took the time to understand my specific needs and what I was after. After some research and many test drives--it was down to the CX-3 and Hyundi Kona. I decided upon a new CX-3 AWD over the Kona for one specific reason, the ride quality...it was hard to nit-pick features. I will say, the only thing about the CX-3 that is a draw back would be the cup holders, they are almost useless for anything but bottles. I am pleased with the treatment I received during the purchase process. My purchase included a trade-in, the offer I received was very close to what I expected and the whole deal came together to my satisfaction. Thank you for a smooth transaction with customer satisfaction thus far.

Written By: Justin H

May 13, 2019

Written By: Cro

May 09, 2019

Purchased a used 2016 Ford Explorer from them 11 months ago. Things seemed good. A beautiful-looking vehicle with bells and whistles for what seems like a pretty decent price with out trade-in. Not offered extended warranty per the contract I have. I recall being told we would still benefit from the balance of the manufacturers warranty which we were told was 5 years...thought we were set. Within the first month of having it, realized the a/c was not working, told it would take one day to fix, took it in, got called that the part had to come from the states and we would rebook. I was given the choice to continue to borrow the loaner or come back and get the truck. It took sometime to get the condenser in from the states... not their fault. So eventually it gets fixed. No charge, awesome! Fast forward to now... after only accumulating 28,000 and taking very good care of the vehicle... the engine needs to be replaced!!!!!!!!! Received an $8000.00 quote! Called to advise what was going on and get told ‘you didn’t purchase extended warranty’ ... how can it be purchased if it wasn’t offered? Also reminded of the manufacturers warranty but this time there’s new information....the manufacturers warranty is actually ‘100,000kms or 5 years whichever comes first’. Dig out the contract to look at the kms when it was purchased and unbenownst to us the manufacturer warranty had already expired by 4,000km. Was told to contact Ford and see if they had a program which could help because the vehicle is over the 100,000km. They refered me back to the dealership I purchased it from. Tried to call the dealership, left a msg around 5pm, business hours say they are open until 8pm. Tried to call back between 6-6:30pm, no one answers the phone or has returned my call. We were excited to purchase a vehicle from a ‘real’ dealership felt safe and secure that we were purchasing a good vehicle that would last the duration of the finance term, but seems we’ve been dupped. Who would have expected to be facing an $8000 repair quote less than 12 months after purchasing a new vehicle. With this experience the trust and faith I had in them has been exhausted. Unless there’s a reasonable way they can make this right, I would not recommend purchasing from them. Update*** - After being contacted by the manager, we believed a resolution would be found. It’s looking more like there won’t be a resolution that doesn’t negatively affect us even more than being misled in the beginning and the two new credit hits since trying to resolve this. I feel like I’ve been strung along yet again in the last week.

Written By: Amanda C

May 09, 2019

Purchased a used 2016 Ford Explorer from them 11 months ago. Things seemed good. A beautiful-looking vehicle with bells and whistles for what seems like a pretty decent price with out trade-in. Not offered extended warranty per the contract I have. I recall being told we would still benefit from the balance of the manufacturers warranty which we were told was 5 years...thought we were set. Within the first month of having it, realized the a/c was not working, told it would take one day to fix, took it in, got called that the part had to come from the states and we would rebook. I was given the choice to continue to borrow the loaner or come back and get the truck. It took sometime to get the condenser in from the states... not their fault. So eventually it gets fixed. No charge, awesome! Fast forward to now... after only accumulating 28,000 and taking very good care of the vehicle... the engine needs to be replaced!!!!!!!!! Received an $8000.00 quote! Called to advise what was going on and get told ‘you didn’t purchase extended warranty’ ... how can it be purchased if it wasn’t offered? Also reminded of the manufacturers warranty but this time there’s new information....the manufacturers warranty is actually ‘100,000kms or 5 years whichever comes first’. Dig out the contract to look at the kms when it was purchased and unbenownst to us the manufacturer warranty had already expired by 4,000km. Was told to contact Ford and see if they had a program which could help because the vehicle is over the 100,000km. They refered me back to the dealership I purchased it from. Tried to call the dealership, left a msg around 5pm, business hours say they are open until 8pm. Tried to call back between 6-6:30pm, no one answers the phone or has returned my call. We were excited to purchase a vehicle from a ‘real’ dealership felt safe and secure that we were purchasing a good vehicle that would last the duration of the finance term, but seems we’ve been dupped. Who would have expected to be facing an $8000 repair quote less than 12 months after purchasing a new vehicle. With this experience the trust and faith I had in them has been exhausted. Unless there’s a reasonable way they can make this right, I would not recommend purchasing from them. Update*** - After being contacted by the manager, we believed a resolution would be found. It’s looking more like there won’t be a resolution that doesn’t negatively affect us even more than being misled in the beginning and the two new credit hits since trying to resolve this. I feel like I’ve been strung along yet again in the last week.

Written By: Amanda C

May 08, 2019

Honestly these guys are amazing and they treat you great, I used to have a rav 4 and never hated a car so much. Went to Mazda got myself a cx5 2018 and honestly wish I have sooner. Great service and great car.

Written By: Vlad B

May 08, 2019

Honestly these guys are amazing and they treat you great, I used to have a rav 4 and never hated a car so much. Went to Mazda got myself a cx5 2018 and honestly wish I have sooner. Great service and great car.

Written By: Vlad B

May 08, 2019

Written By: Jolene S

May 08, 2019

Written By: Jolene S

May 04, 2019

Used to be probart mazda. Had great service and loved it here. Now they charge to store tires and take way longer then they say. Poor service. Go to the other location or a different dealer. Could have just been a busy day but was very unhappy.

Written By: Ari