Bank Street Kia

December 18, 2023

Oil change gone wrong. Customer not informed. Oil and smell everywhere. I found out from the service writer that the reason for the failure was that the tech for My car broke his glasses. Well that explains it.??? Unfortunately I had to update this review this morning. I went out to check on the work done for the oil change. According to the paperwork provided by the dealer all fluid levels were check and adjusted. In fact there are two problems spotted. One is that the oil level is extremely high. See photo. The second is that the wiper fluid was not topped up. See photo. As well I checked the tire pressure since that was also mentioned on the paperwork. Three tires are at 30 the other front tire is at 14. The final thing is the recall for the multi function switch. I’m not sure but both of my multifunction switches seem to be covered in dust equally leading one to wonder if this job was completed. I cannot confirm this since I don’t know the procedure. Any way the dealer would like to make it right however getting it right in the first place was their job. Now I have an hour 20 minute drive back to the dealer to have them make it right. Just had a not very useful call with the dealer. I’ll keep you updated on this oil change and other things gone wrong as things progress. Well got the call from the dealer. He suggested that I faked the oil level reading by holding the dip stick the wrong way. Sounds like they are really trying to solve this problem. I suggest if you go to this dealer you open the hood and take a look at what was done to confirm it was done well. Or….ill let you decide. Oh and I added a video of the oil stick.

Written By: Andrew a

December 14, 2023

Thanks Kingsley for the new car

Written By: Justin S

December 14, 2023

Great service! They were so helpful with getting me set up with a new vehicle quickly after a previous accident. Thank you Kingsley for your positivity.

Written By: Crystal W

December 13, 2023

Michael Kingsley is a no pressure salesman that made the purchase of my Telluride easy.

Written By: Amanda Y

December 09, 2023

Thanks Kingsley! Wonderful to work with and love the car. Great Man!

Written By: Rein T

December 08, 2023

thanks kingsley for taking care of my bestie Rhaena. totally recommend his services :)

Written By: Andie F

December 08, 2023

Thanks Kingsley!!! You were the best! Thank you were very helpful and made my experience wonderful!!

Written By: Lana L

December 04, 2023

Kingsley has exceptional service, very friendly

Written By: Jax B

December 01, 2023

My car was having major problems and keeping it wasn’t an option for me. The team at Bank Street Kia, specifically Kingsley and Ralph, helped me find a great, affordable option that met all my needs and is going to be a great car for me. They worked around my schedule and my budget and I’m so happy with my new ride! Thanks, Bank Street Kia!!

Written By: Rhaena C

December 01, 2023

Sold my Honda CRV to this dealership and the process was really smooth and hassle free. I initially didn’t want to hear anything about selling car to a dealership due to a bad past experience. Completed and got my cheque within 2days. Shoutout to Hussein Daoud, who convinced me and Im glad he did. HUSSEIN is the best! I really do recommend him at the dealership.

Written By: Salwath G