Brantford Honda
378 King George Rd , Brantford, ON, N3T5L8
Member since March 28, 2014
378 King George Rd Brantford ON N3T5L8Overall Score
Brantford Honda2410 Reviews
1293Review Ratings Breakdown
Consumer Reviews
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Always the best service.
March 07, 2015
Each visit for the required maintenance goes great. Never had a problem ever with service at Brantford Honda! Simply the Best !
Written By: ROSANNE
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Customer Service
March 07, 2015
Honda has been great. Everyone is helpful and are very polite. Thank you!
Written By: PREMPRAKASH
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Trevor strives for excellent customer srvice all the time and for that I continue to be a client of Brantford Honda. This is my
March 07, 2015
The services provided range from new vehicle acquisition, regular maintenance, mechanical repairs and sundry customer vehicle knowledge. In every instance information provided is complete, accurate,factual and delivered in a clear and unambiguous manner.
Written By: MEL
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Personable, professional, & perfect
March 07, 2015
What more can be said ? It will bring me back for my next car.
Written By: GRAHAM
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There are no staff members associated with this review.
Superior Customer Service and Support
March 07, 2015
I brought my 2013 Pilot in a couple of times to have a VCM vibration issue looked at. I had taken it to two local dealers near my home and i wasn't pleased with their customer service and troubleshooting. I decided to bring my Pilot to Brantford Honda as i had purchased a couple of Honda's from there before and was pleased with the whole process and subsequent customer service. Once at Brantford Honda, Ben and service tech Aaron were fantastic to deal with. Aaron spent many hours over the course of two visits addressing and reviewing the issue. This is a known issue to Honda but Aaron and Ben both recognized my vibration issue was extreme.. During the first visit, Aaron addressed a torque converter issue, did a transmission software update and it seemed to alleviate the vibration issue. Unfortunately, the vibration returned so i brought the vehicle in a second time. Aaron spent the better part of his work day reviewing and working on the issue and again the vibration seemed to improve. During the second visit, Aaron noticed a small leak coming from the one engine mount so one was ordered and i was told to return the vehicle once the part arrived. Unfortunately again, the vibration issue returned and seemed to be more prevalent than ever. Coincidentally, Honda came out with a TSB to address this issue which involved replacing the propeller shaft and doing a subsequent software update. Ben gave me a call to make me aware of the TSB and i brought the vehicle in to have the shaft and engine mount replaced. Aaron spent the better part of his work day on this again and i was out the door by mid day. The vibration issue is all but gone with the exception of what Honda says is minimal vibration and is inherent to the operation of the VCM system. I also realize that any VCM vibration issue is amplified due to the cold weather. So far so good and i'm pleased with the results. From my perspective of customer service and satisfaction, i couldn't be happier and my sincere compliments go out to Ben and Aaron for the exemplary customer service. They both always kept me apprised of what needed to be done and offered me a loaner vehicle to allow me to run some errands during the one visit. I sincerely appreciate Ben and Aaron's efforts and will always return to Brantford Honda for my service needs. Thanks again and kudos to Brantford Honda for building a great service team to deal with. Regards, John Torossian
Written By: JOHN
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Very friendly service
March 07, 2015
Staff very helpfull and explained everything and cost before any work was done.
Written By: DOREEN
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Pretty good Adam is a really good guy
March 07, 2015
It was just an oil change but they did it fast and efficiently.
Written By: RICHARD
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I take my car to Brantford Honda because I have confidence in the Service Department.
March 07, 2015
Although, my car is no longer under warranty, I continue to take it to Brantford Honda for service. Ben, Adam and Trevor are all welcoming and they take the time to listen to my needs and concerns. I recently came in for an oil change. It is so nice to see familiar faces when I pull into the service bay. Ben greeted me and listened to my request. I declined some of the services indicated by the service code and he did not push me to have the extras done. I appreciate this because often I cannot afford the "extras" and I don't want to feel pressured. I know I can get an oil change done somewhere else for less, but at Brantford Honda I know it will be done right and I appreciate having a clean and comfortable facility to wait in. I have in the past been to other shops, but I prefer Brantford Honda because of the professionalism of the staff and the friendly atmosphere.
Written By: SUSAN
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I always get top notch servic at brantford honda
March 07, 2015
Had an oil change, perfect service as always, great team of people
Written By: SUSAN
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I always have great service when I go to Brantford Honda. Trevor is great..
March 07, 2015
Trevor is a great advisor, always eager to get me in and out quickly and the job done
Written By: NANCY
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