Laplante Chrysler Dodge
224 Village Street , Embrun, ON, K0A 1W0
Member since September 28, 2017
224 Village Street Embrun ON K0A 1W0Overall Score
Laplante Chrysler Dodge425 Reviews
104Review Ratings Breakdown
Consumer Reviews
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Impeccable Service Department
March 21, 2020
Very happy and satisfied with overall service dept. The mechanic (Hugo) identified and resolved the problem. My vehicle is performing well. Cordial service.
Written By: Denis
Thank you for the great 5-star rating, Denis! We're glad that our team could take good care of you and deliver an enjoyable experience. We look forward to seeing you again! Best, The Laplante Chrysler Dodge Jeep RAM Team
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View ProfileNo accountability
March 19, 2020
Had my pre owned grand caravan for less than a year. First day I got it the drivers side window motor failed. 3 weeks later the fuel line came apart while my wife was driving sprayed all over the engine because it wasn’t connected properly to fuel filter that they had changed. Now I bring it in for an oil change and I noticed a tranny leak. It cost me 500 dollars for an oil change and a tranny line. Mean while I spent 5000$ on an extended warranty that denies every claim because everything that happens to this lemon seems to be normal wear and tear. And above all else. Being understandably frustrated when I question certain fees on my repair bills. The service manager gets defensive and tells me that his employees don’t work for free. Never will I buy another vehicle from this dealership.
Written By: Jesse
We're sorry to hear about your experience. We understand your frustration. We always put our customers satisfaction first and we will do the same for you. Our Service Manager will be in touch today to address this together. Sincerely, The Laplante Chrysler Dodge Jeep Ram Team
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View ProfileService is very important
March 19, 2020
Customer service is very important for me and they provided me with an EXCELLENT SERVICE from the very first day I started services with them
Written By: Lucie
Hi Lucie, thank you for the great 5-star rating! We're glad that our team could take good care of you and deliver an enjoyable experience. We look forward to seeing you again! Best, The Laplante Chrysler Dodge Jeep RAM Team
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Premiere Dodge de ma vie
March 17, 2020
Si le service a l'auto et le véhicule est aussi bon que le service de Daniel Marleau je ne serai pas désappointé du tout et serai un client pour longtemps.
Written By: Gilles
Merci pour votre revue de 5 étoiles, Gilles! De la part de Daniel et l'équipe, nous sommes heureux que vous êtes entièrement satisfait de votre expérience. On vous souhaite beaucoup de plaisir avec votre nouveau véhicule! Au plaisir de vous revoir, L'équipe chez Laplante Chrysler Dodge Jeep Ram
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Too long and no explanation
January 28, 2020
1. Took 1.25 hours to complete oil change where it used to take 40 to 45 minutes (I wait for it). 2. When I commented that the price had jumped ($40 increase from November), there was no explanation given for the 68% price increase, except the single word "yes".. 3. My wife had a complaint in the fall when she had her winter tires installed. She waited for 2 hours, and when investigated why it was taking long, discovered that the tires had not even been removed from her vehicle. She received an email inviting her to comment, which she did, but there was never any follow up.
Written By: Mark
Mr. Seaby, we apologize for not properly addressing your concerns and we understand your frustration. We always put our customers satisfaction first and we will do the same for you. Our Service Manager will be in touch today to rectify the situation. Sincerely, The Laplante Chrysler Dodge Jeep Ram Team
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View ProfileParfait
January 23, 2020
De préférence puis je avoir des messages en français cela m'aideras plus,je ne sais pas pourquoi qu'il vous mettrez en anglais Merci
Written By: Sylvain
Salut Sylvain, désolé pour ceci. On vient de changer votre langue de préférence à français dans notre système et vous devriez recevoir toute communication en français maintenant. Merci pour votre recommendation! Laissez-nous savoir ce que nous pourrions faire la prochaine fois pour amener votre expérience à cinq étoiles. À bientôt, L'équipe Laplante Chrysler Dodge Jeep Ram
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View ProfileDaniel Marleau was able to quickly and thoughtfully get us into a new minivan.
January 22, 2020
We purchased a van after a car accident and Dan and Laplante provided quick help and a high level of care. We would recommend them highly.
Written By: Angelique
Hi Angelique, thank you for the great 5-star rating! We're glad that Dan and our team could take good care of you and deliver an enjoyable experience. We look forward to seeing you again! All the best, The Laplante Chrysler Dodge Jeep RAM Team
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Very good.
January 22, 2020
Positive, to the point, pleasant. Quick and painless. Good location. Haven't had a reason to compain, yet. (just a few more words.)
Written By: Pierre
Hi Pierre, thank you for the great 5-star rating! We're glad that our team could take good care of you and deliver an enjoyable experience. We look forward to seeing you again! Best, The Laplante Chrysler Dodge Jeep RAM Team
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Colour Availability
December 21, 2019
I was disappointed that I was not able to purchase my favourite colour of truck. I had to settle for a colour that does not impress me.
Written By: Roger
We are very sorry to hear this Mr. Bishop. Due to limited year-end inventory, we hope you understand that we did our absolute best to get you that one truck that was left in stock in your favorite color. After exploring every options together, we found a truck that best met your needs. Wish you all the best and we look forward to seeing you again! The Laplante Chrysler Dodge Jeep Ram Team
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Satisfactory
October 24, 2019
The sales representative, Dan Marleau, was very professional, courteous, knowledgeable, worked relentlessly to get me the best deal possible. Unfortunately I changed my mind after I signed a day after and I decided to back out of the sale but the sales manager declined to refund my deposit which I can’t say it’s unfair but it would have been nice.
Written By: Fares
Thank you so much for taking the time to write us a review, Fares! We appreciate that you understand the unfortunate fees we had to pay due to the cancellation but our Sales Manager will gladly honor this deposit for a next purchase of yours here at Laplante! Dan is very happy to have served you and the team is looking forward to giving you a great deal once again on your next visit! We wish you the best, see you soon! The Laplante Chrysler Dodge Jeep Ram Team
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