Woodstock Chrysler
1304 Dundas St PO BOX 1628, Woodstock, ON, N4S 7V9
Member since January 03, 2018
1304 Dundas St Woodstock ON N4S 7V9Overall Score
Woodstock Chrysler276 Reviews
19Review Ratings Breakdown
Consumer Reviews
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July 27, 2018
I've had my truck in for service here several times and each time dissatisfied with the service, today I brought my truck in on my own time for the dodge cruise control recall and while it was in I asked if they could adjust the parking brake while it was there, I got a call shortly after dropping it off saying that the cable needed to be replaced and would cost over $200 to do so, so I passed and said maybe another time when I went to pick up my truck from the recall I was informed because I had them look at the parking brake cable I would be charged 51 dollars for a diagnosis fee which is ridiculous. They did zero work and the parking brake cable takes literally seconds to look at, this was the final straw for this dealer I wont be back. Edit, just got home and decided to look for myself and as I thought there was a adjustment bolt under the driver's door, tightened it up and the parking break works perfectly. Don't believe everything the dealers say ask questions get second opinions they stole 51 dollars from me but didn't get the 200 they where looking for. Discolouration on bolt is were it was to where I tighten the nut in to remove the slack.
Written By: Josh B
Hi Josh. Thank you for the feedback on your experience with our service department. I'm sorry about the discrepancy with regards to your parking brake issue. Our service adviser was simply following protocol, as every request requires a diagnosis - regardless whether the repair is then approved by the customer or not. Perhaps whoever you dealt with didn't clearly explain this to you, and for that I apologize. It is never our intention to mislead our customers, or have them leaving without understanding exactly what they paid for. Once again, thanks for taking the time to share your thoughts. Your feedback will help us do better in the future.
July 27, 2018
I've had my truck in for service here several times and each time dissatisfied with the service, today I brought my truck in on my own time for the dodge cruise control recall and while it was in I asked if they could adjust the parking brake while it was there, I got a call shortly after dropping it off saying that the cable needed to be replaced and would cost over $200 to do so, so I passed and said maybe another time when I went to pick up my truck from the recall I was informed because I had them look at the parking brake cable I would be charged 51 dollars for a diagnosis fee which is ridiculous. They did zero work and the parking brake cable takes literally seconds to look at, this was the final straw for this dealer I wont be back. Edit, just got home and decided to look for myself and as I thought there was a adjustment bolt under the driver's door, tightened it up and the parking break works perfectly. Don't believe everything the dealers say ask questions get second opinions they stole 51 dollars from me but didn't get the 200 they where looking for. Discolouration on bolt is were it was to where I tighten the nut in to remove the slack.
Written By: Josh B
Hi Josh. Thank you for the feedback on your experience with our service department. I'm sorry about the discrepancy with regards to your parking brake issue. Our service adviser was simply following protocol, as every request requires a diagnosis - regardless whether the repair is then approved by the customer or not. Perhaps whoever you dealt with didn't clearly explain this to you, and for that I apologize. It is never our intention to mislead our customers, or have them leaving without understanding exactly what they paid for. Once again, thanks for taking the time to share your thoughts. Your feedback will help us do better in the future.
Great customer service! Would highly recommend this Woodstock Chrysler location!
June 29, 2018
My first new “build” purchase of my new Jeep Wrangler with Amanda Dolson was amazing! She was very honest, friendly, professional and I loved dealing with her at the Woodstock Chrysler location. I will highly recommend her to my friends and family for any new or used vehicle purchases. Also Shelly Campbell who helped me with the financing. She made the process very stress free, and was very nice to offer me a couple of free promotions, which I really appreciated! Thank you to the two lovely ladies for making my first new Jeep purchase a pleasant and memorable one!!!!
Written By: Mani
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June 28, 2018
Disappointed in the service department, booked an appointment: called back to find out how long it would take, the service lady was very rude to me. Uncalled for....everyone is a customer and every one should be treated with respect whether on the phone or in person.
Written By: Sue B
June 27, 2018
Great experience with the service department. Darlene went above and beyond!
Written By: Joanne D
Thanks for the very kind words, Joanne. It's always a pleasure!
June 13, 2018
The process of buying my new truck was made easier thanks to the helpful staff at Woodstock Chrysler. A big thanks to Paul for his help.
Written By: Patrick B
Thanks Patrick! Much appreciated.
June 13, 2018
The process of buying my new truck was made easier thanks to the helpful staff at Woodstock Chrysler. A big thanks to Paul for his help.
Written By: Patrick B
Thanks Patrick! Much appreciated.
Great customer service
June 13, 2018
I recently bought a new 2019 Jeep Cherokee and found Amanda very customer oriented. She was friendly and knowledgeable, and answered all my questions. This is the second vehicle purchase we have done at Woodstock Chrysler and enjoy the atmosphere and customer service. We will continue to shop local.
Written By: Jillian
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June 12, 2018
Have been a Woodstock Chrysler customer for a long time My new truck is fantastic and great to drive I’ll be back for another Thanks Again Amanda
Written By: Randy S
May 21, 2018
I had a fantastic experience at this dealership. Paul the sales person was great, down to earth, knowledgeable, and very friendly. Not once did I feel pressured into buying something I didn't want. Shelley the fiance lady was a breez to work with, got everything done promptly, great customer service and did what she could to get me my truck. I highly recommend both to deal with. Love my all blacked out 1500 express. Thank you.
Written By: Leo S
