Empire Auto Group
282 Springbank Dr , London, ON, N6J1E9
Member since June 24, 2015
282 Springbank Dr London ON N6J1E9Overall Score
Empire Auto Group1506 Reviews
201Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
June 05, 2025
I went to a college dealerships and they couldn’t get me what I wanted ! I went to empire auto , Sam M and Kareem absolutely killed it ! I have a 2020 gladiator rubicon for the summer! Thank you empire family
Written By: Justin M
Thank you for choosing Empire Auto Group East! We're glad our team could assist you. Enjoy your new Gladiator Rubicon.
June 03, 2025
Sunni
Written By: Salah S
Thank you for your positive review of Empire Auto Group East.
June 02, 2025
I reached out via the texting option on their website to be provided a quote to get my rear brakes done on my car (I got my front brakes done there last year) The first response I got to the text asked me to call them. I explained I was at work and couldn’t call and I would rather have a written quote so I could call around and compare. No reply. Then the next day I received a text from Alex And again, I stressed that I just needed a written quote for my brakes so I could call around and compare. That was Saturday, its now Tuesday and still no reply. Not sure why it was so hard to provide a quote or even reply to a customers inquiry, But I’ll now be going elsewhere to get my brakes replaced.
Written By: ItsReallyAmber
Hello, Your feedback is important to us here, and I would appreciate the opportunity to speak with you to address your feedback about your recent interaction with our Service Department regarding the quality of communication that you have encountered when inquiring about the cost of replacing the front brakes on your vehicle. Please email me with your preferred contact information. Thank you, amandas@pmol.ca
May 28, 2025
The service was both efficient and effective, I highly recommend them 100%. A special shoutout to Wendy, who was incredibly attentive and made sure everything went smoothly throughout the entire car-buying process.🙏🏼👏🏽
Written By: Andy O
We're glad to hear that our team's dedication made your car-buying journey seamless. Your recommendation is valued, and we hope you continue to enjoy your purchase from Empire Auto Group East.
May 28, 2025
Written By: Kassem M
Thank you for the great rating. Take care.
May 20, 2025
Sam m and Kareem S were absolutely so perfect! Thanks for getting my dream truck so quickly
Written By: Bree N
We're happy to hear our team made the process smooth for you. Enjoy your new truck from Empire Auto Group East!
May 16, 2025
This was my second time dealing with Empire Auto. I purchased a motorhome last fall and really had no idea how to maintain it. I brought it to Empire Auto to have it winterized and they did an amazing job. They had some issues with draining all of my pumps so it probably took 3 hours to finish. The bill was around 120.00. I couldn't believe that price, just incredible. I went there again this week to have my furnace and air conditioners looked at, the tech come out, spent an hour with me showing me how to work it and didn't charge me anything. This company is amazing. I will always come back to them.
Written By: jim C
We're really glad to hear that you're happy with your motorhome service experience at Empire Auto Group East. Our team aims to deliver value and support when it comes to vehicle maintenance, so it's great that you had such a positive visit. Wishing you all the best with your motorhome adventures!
May 16, 2025
I'm giving 4 stars to Ozzy for his service looking for the right car for me...could pick up on the agreed day and time... Unfortunately, the first hot day comes ( 6 weeks later) , messaged and didn't get a answer, so stopped in and there looked into it for free ( I appreciate very much ), but here is where everything stopped. Maintenance desk didn't gave me a quote, even i stopped by and reminded the front desk and messaged my sales person but still 3 weeks later NO answer, nor a repair quote. I know it's a used car and I pay for the repair, but not if I don't get a quote first! Sorry, Maintenance only earns 2 stars.
Written By: Mike S
Hello Mike, Your feedback is important to us, and it's great to learn that you had a great car-buying experience with our Sales Team. However, I would appreciate the opportunity to speak with you about your interaction with our Service Department regarding the level of customer care and communication that you have encountered for a repair quote. Would you mind emailing your preferred contact information to me? I look forward to speaking with you. Best Regards, amanda@pmol.ca
May 16, 2025
Had a great experience when I recently purchased my 2024 Hyundai Elantra. They had very good customer service. Was ready to pick up when I was told it would be ready.
Written By: Tara-Leigh P
Thanks for sharing your feedback with us about your Hyundai Elantra purchase. We're pleased our team met your expectations at Empire Auto Group East. Enjoy driving!
May 10, 2025
(Translated by Google) If you are looking for your first car or simply want to change yours, do not hesitate to contact Wendy, she will support you and help you until you get the car you dream of so much, at Empire Autos they are the best! (Original) Si buscas tu primer carro o simplemente quieres cambiar el tuyo no dudes en contactar a Wendy, te apoya y ayuda hasta conseguir el carro que tanto sueñas, en Empire Autos son los mejores!
Written By: jhon j
Nos alegra que nuestro equipo haya podido ayudarte a encontrar el auto que tanto querías en Empire Auto Group East. Apreciamos tu recomendación y confianza.
