Bank Street Kia
2559 Bank St , Ottawa, ON, K1T 1P1
Member since May 21, 2015
2559 Bank St Ottawa ON K1T 1P1Overall Score
Bank Street Kia1412 Reviews
233Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
June 24, 2023
Exceptional service at Kia. Our sales rep (Kingsley) went far and beyond in meeting our expectations.
Written By: Segun S
Thank you for sharing your experience. We appreciate the 5 Star review.
June 24, 2023
Absolutely horrible experience with this service dept on multiple occasions. Advisors are rude and condescending and will make every attempt to deny simple warranty issues by placing blame on the customer. Almost $200K spent with Dilawri Kia over the past 6 years( Sorrento/Telluride/Stinger) and treated like pure garbage by the service advisors when trying to make a simple warranty claim. Never again will the Dilawri group get a penny from me. For everyone leaving great reviews about your sales experience here, the honeymoon phase will wear off really quick as soon as you need to deal with the service department. PLEASE do yourself a favour and DO NOT bring your vehicle back to the Dilawri Group for after sales care or warranty. *Insert sincere canned apology from the owner below*
Written By: RPM P
Hi RPM Performance, we sincerely apologize for any inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
June 23, 2023
Kingsley was great! He helped us out sooo much! We are so happy we bought with this Kia! A big thanks to Sonny for giving us all the info and giving us a call when our new car arrived! Thanks Mo Ali for being a great sales great sales manager!
Written By: Selena T
We are always grateful for the positive reviews and it’s worth sharing. We aim to continually provide excellent service and make your vehicle buying experience an awesome one.
June 18, 2023
Was looking to but a Sportage. Bank street kia showed that they had around 12 vehicles in stock. Before driving an hour to go to see these vehicles I called. I was told that all of the vehicles shown on line were sold. I asked why they showed them as being in stock. Was told just in case the person who ordered one didn't take it. This is a shady way to do business. Makes me wonder what else the company would do to customers. Never buying from that dealer or any other Dilarwi dealership.
Written By: Cathy M
Hi Cathy, we sincerely apologize for any inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
June 17, 2023
I booked an appointment to come test drive a second hand vehicle two days in advance. When I arrived the salesman said they sold it to auction about an hour before I came in. I never recieved a courtesy call or email canceling my appointment. I went there and after he told me this, he made no effort to help find what I was looking for. This was the beginning of my car shopping hunt and as a female things did not start off right and continued to get worse as I walked to the other dealerships next door (Mazda, Honda).
Written By: Amanda M
Hi Amanda, we sincerely apologize for any inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
June 16, 2023
They are so rude.they will not treat you well.please don’t go Thanks
Written By: mit p
Hi Mit, we sincerely apologize for any inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
June 13, 2023
Just bought our second car here. Kingsley was a huge help! Don't hesitate to check them out.
Written By: Sheena W
Congratulations on your new vehicle, Sheena! Thank you for the 5 star review!
June 12, 2023
We bought a 2023 Carnival a month ago, our sales person M Kingsley was outstanding. So personable and easy going! He had the experience great. We had to take it in for a quick service and he personally drove us to Tim Hortons. 100/100 recommendation on him! As well as Moe and Ralph. Great guys!
Written By: Hanna v
Congratulations on your new vehicle, Hanna! We are happy to know about your awesome experience of purchasing your new car with us. Thanks for the 5-star review! We hope to see you again soon.
June 10, 2023
Great service at bank Kia , thanks Kingsley and talc they made this process go real smooth
Written By: Malek M
Thank you, Malek. We appreciate your feedback!
June 05, 2023
Written By: Christopher L
