Woodstock Chrysler
1304 Dundas St PO BOX 1628, Woodstock, ON, N4S 7V9
Member since January 03, 2018
1304 Dundas St Woodstock ON N4S 7V9Overall Score
Woodstock Chrysler315 Reviews
19Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
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August 16, 2018
My wife called for a service appt. For a recall as well as a warranty inspection they were so rude to her both a man and a woman saying that chrysler doesn't do inspections without a charge that's fine we never asked to get for free. Trying to book the appt. Seemed like they didn't want the business and very rude about it. As well about 2 years ago my truck was towed there because I got a flat and couldn't get my spare down it was in there for 3 days for that simple 10 min job then they never even fixed the broken part. You have lost my bussines for good and the $50000 sale of a new truck! Remember your bussines is customer service I think you forgot that!!
Written By: Mark S
Hi Mark. Thank you for sharing your experience. On behalf of the dealership, I'm sorry it didn't meet your expectations. Contrary to your belief, we strive to provide the best possible service to each and every customer, but our staff is only human, and sometimes we miss the mark. Should you decide to return and give us another chance, I assure you a more pleasing experience.
July 27, 2018
I've had my truck in for service here several times and each time dissatisfied with the service, today I brought my truck in on my own time for the dodge cruise control recall and while it was in I asked if they could adjust the parking brake while it was there, I got a call shortly after dropping it off saying that the cable needed to be replaced and would cost over $200 to do so, so I passed and said maybe another time when I went to pick up my truck from the recall I was informed because I had them look at the parking brake cable I would be charged 51 dollars for a diagnosis fee which is ridiculous. They did zero work and the parking brake cable takes literally seconds to look at, this was the final straw for this dealer I wont be back. Edit, just got home and decided to look for myself and as I thought there was a adjustment bolt under the driver's door, tightened it up and the parking break works perfectly. Don't believe everything the dealers say ask questions get second opinions they stole 51 dollars from me but didn't get the 200 they where looking for. Discolouration on bolt is were it was to where I tighten the nut in to remove the slack.
Written By: Josh B
Hi Josh. Thank you for the feedback on your experience with our service department. I'm sorry about the discrepancy with regards to your parking brake issue. Our service adviser was simply following protocol, as every request requires a diagnosis - regardless whether the repair is then approved by the customer or not. Perhaps whoever you dealt with didn't clearly explain this to you, and for that I apologize. It is never our intention to mislead our customers, or have them leaving without understanding exactly what they paid for. Once again, thanks for taking the time to share your thoughts. Your feedback will help us do better in the future.
July 27, 2018
I've had my truck in for service here several times and each time dissatisfied with the service, today I brought my truck in on my own time for the dodge cruise control recall and while it was in I asked if they could adjust the parking brake while it was there, I got a call shortly after dropping it off saying that the cable needed to be replaced and would cost over $200 to do so, so I passed and said maybe another time when I went to pick up my truck from the recall I was informed because I had them look at the parking brake cable I would be charged 51 dollars for a diagnosis fee which is ridiculous. They did zero work and the parking brake cable takes literally seconds to look at, this was the final straw for this dealer I wont be back. Edit, just got home and decided to look for myself and as I thought there was a adjustment bolt under the driver's door, tightened it up and the parking break works perfectly. Don't believe everything the dealers say ask questions get second opinions they stole 51 dollars from me but didn't get the 200 they where looking for. Discolouration on bolt is were it was to where I tighten the nut in to remove the slack.
Written By: Josh B
Hi Josh. Thank you for the feedback on your experience with our service department. I'm sorry about the discrepancy with regards to your parking brake issue. Our service adviser was simply following protocol, as every request requires a diagnosis - regardless whether the repair is then approved by the customer or not. Perhaps whoever you dealt with didn't clearly explain this to you, and for that I apologize. It is never our intention to mislead our customers, or have them leaving without understanding exactly what they paid for. Once again, thanks for taking the time to share your thoughts. Your feedback will help us do better in the future.
Great customer service! Would highly recommend this Woodstock Chrysler location!
June 29, 2018
My first new “build” purchase of my new Jeep Wrangler with Amanda Dolson was amazing! She was very honest, friendly, professional and I loved dealing with her at the Woodstock Chrysler location. I will highly recommend her to my friends and family for any new or used vehicle purchases. Also Shelly Campbell who helped me with the financing. She made the process very stress free, and was very nice to offer me a couple of free promotions, which I really appreciated! Thank you to the two lovely ladies for making my first new Jeep purchase a pleasant and memorable one!!!!
Written By: Mani
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June 28, 2018
Disappointed in the service department, booked an appointment: called back to find out how long it would take, the service lady was very rude to me. Uncalled for....everyone is a customer and every one should be treated with respect whether on the phone or in person.
Written By: Sue B
June 27, 2018
Great experience with the service department. Darlene went above and beyond!
Written By: Joanne D
Thanks for the very kind words, Joanne. It's always a pleasure!
June 13, 2018
The process of buying my new truck was made easier thanks to the helpful staff at Woodstock Chrysler. A big thanks to Paul for his help.
Written By: Patrick B
Thanks Patrick! Much appreciated.
June 13, 2018
The process of buying my new truck was made easier thanks to the helpful staff at Woodstock Chrysler. A big thanks to Paul for his help.
Written By: Patrick B
Thanks Patrick! Much appreciated.
Great customer service
June 13, 2018
I recently bought a new 2019 Jeep Cherokee and found Amanda very customer oriented. She was friendly and knowledgeable, and answered all my questions. This is the second vehicle purchase we have done at Woodstock Chrysler and enjoy the atmosphere and customer service. We will continue to shop local.
Written By: Jillian
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June 12, 2018
Have been a Woodstock Chrysler customer for a long time My new truck is fantastic and great to drive I’ll be back for another Thanks Again Amanda
Written By: Randy S
