Oxford Dodge Chrysler (1992) Ltd.
1249 Hyde Park Rd. , London, ON, N6H 5K6
Member since March 20, 2014
1249 Hyde Park Rd. London ON N6H 5K6Overall Score
Oxford Dodge Chrysler (1992) Ltd.2596 Reviews
2490Review Ratings Breakdown
Consumer Reviews
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Positive experience
July 14, 2017
The new car purchase process went well, and the sales associate did a lot of work to address any of my concerns and provide an enjoyable experience.
Written By: DAVID
We appreciate the review David and congratulations on your new purchase! We pride ourselves on having some of the most knowledgeable and accommodating sales teams in the market. We are happy to hear this process went well for you and are here to help with any questions regarding your new purchase. Whether it is a question regarding features or functions or maybe you have a servicing question. We are here to assist! Once again,
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Appointment not necessary
July 14, 2017
I went in for a replacement part that was not needed...even though two separate departments looked at it when I was in for an oil change and said something was leaking. How does that happen? The only thing that made it not a waste of my time was that Mike noticed my tires had not been rotated so they did that while it was up, but that took two hours. The reason I came to this dealership as appposed to the one out east where I bought my last car was issues with their service dept and customer service , you guys are turning out to be the same. The only reason I didn't leave on a sour note was the great service from Mike
Written By: WENDY
hi Wendy I am happy that Mike was able to help you out. The Express Lane performs the inspection and felt that it needed to be inspected by the main shop. The technician determined that the seal was not actually leaking. while I am happy that there is no defect with your vehicle we are sorry for your time lost.
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View ProfileExpress oIL change great service
July 13, 2017
Great service from the technicians in the express oil change completed in a timely manner thanks will be back for future oil changes
Written By: Christopher
Thank you Christopher for taking time to post this review. We are happy to hear that we met your expectations and look forward to assisting you with your future vehicle servicing needs. Have a great weekend!
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View ProfileMy Charger was taken in immediately & the recall was completed in the time I was told it wpuld be.
July 13, 2017
I received a call from Oxford Dodge to bring my Charger in for a recall. The Service Advisor brought my Car in immediately & told me I would be out in 1 1/2 hours. I was taken care of in a very professional & courteous manner. The Charger was out within the time I was told. They offered to wash my Car for me. I am very pleased with the service I received. This is the second Charger I've bought from Craig. When it's time for a new Car or Truck I'll be back... Thank You... Gary W. Nichol
Written By: GARY
Thanks for your review Gary! We are glad to hear that you had a great experience and Craig will be more than happy to assist you in purchasing your new vehicle when the time comes.
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July 12, 2017
Customer service experience was beyond my expectations. I welcomed with smiles and the gentleman I spoke with was very kind and gave me all the info I needed. I will definitely go back and recommend Oxford Dodge to all my friends!
Written By: Pinkie A
Above and beyond
July 01, 2017
I can't express my appreciation enough to Todd and Andrea and the managers at Oxford Dodge. They went above and beyond and back again and I'm soo happy with my new-to-me vehicle. I'll be back and I will definitely recommend Oxford Dodge to anyone I know. Many thanks :) Karen S
Written By: Karen
Thanks Karen! We are so happy to hear that we were able to help you out. Please feel free to contact us regarding any questions you have about the operation or servicing of you newly purchased vehicle at (519) 473-1215. Enjoy your new vehicle!
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Fantastic Experience
June 30, 2017
My fiancee and I had a wonderful experience at the Oxford Dodge Chrysler dealership. We had come in looking to test drive a car since our old one had died on us the weekend prior. We had many appointments that day at different dealerships, but we thought that Craig's knowledge and willingness to help was so outstanding, that we made an easy decision to purchase our car with him. In addition to Craig, all the other staff members were extremely kind and helpful to us.
Written By: ZOE-LYNNE
Thanks for your valued review Zoe! We are extremely happy to hear that you were satisfied with your vehicle purchase experience. Having to replace a vehicle can be quite a frustrating event. We take pride here at Oxford Dodge in taking strides to ensure that this process is made easier through friendly and knowledgeable staff. We hope you enjoy your new vehicle purchase and are here to answer any of your questions or concerns regarding the features or servicing of your vehicle by simply calling (519) 473-1010. Regards, Oxford Dodge Client Services
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Took my jeep in for a problem , It took over 3 weeks to fix , received my Jeep back with over 200 km on it and an empty tank of gas . Not happy at all for the issue of this problem !@
June 26, 2017
Ok . Took my Jeep into the dealership a warranty issue . It took over 3 weeks ! yah they gave me a Jeep Compass to drive ( i drive a Jeep Trailhawk ) When finally i got my Jeep back , It was on empty needing gas indicator on , plus over 200 km on my car as i did not drive it. When i said something about my Full tank of Gas now on Empty . I was given a $50 gas card . I am a previous Jeep owner , But will reconsider now that's for sure . They could of done something extra for the time it too to make this repair . Not happy at all
Written By: MARK
Mark We are sorry for the length of time that it took to repair the vehicle. This was a very complicated diagnosis process that included many tests and road tests to confirm and complete the repair. I can understand the frustration with the time that it took in the shop as this was far longer than a typical repair. From time to time we do run into very difficult electrical issues that can be very complicated to track down and it is always our goal to limit the time you are without your vehicle. I do apologize for the low fuel light being on and I agree I would have liked this to have been resolved prior to you picking up the vehicle.
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View ProfileFast trouble free visit with good customer service
June 20, 2017
Oil an filter change. Air filter was dirty and replaced. Other vehicle inspection checks completed and recorded including tire pressure, fluids, wear points.
Written By: MICHAEL
Thanks for the review Michael! We look forward to servicing your vehicle in the future. Regards, Your Oxford Dodge Service team
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View Profilepleasant reception knowlegeble service staff work completed in timeframe indicated
June 20, 2017
pleasant staff described my problem and was understood also had a recall notice I was reminded of and work was completed same day did not have to make another appt very friendly staff when I went to pay
Written By: TREVOR
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