Empire Auto Group
282 Springbank Dr , London, ON, N6J1E9
Member since June 24, 2015
282 Springbank Dr London ON N6J1E9Overall Score
Empire Auto Group1487 Reviews
201Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
April 30, 2024
Wendy from customer service help me a lot answering all the questions I had
Written By: Pablo A
We're pleased to hear our team was able to provide you with the necessary answers at Empire Auto Group East. Thanks for sharing your experience.
April 30, 2024
Thanks, Wendy. Great customer service. Recommended
Written By: Daniel B
We appreciate you recognizing our team's efforts. We're glad to hear your recommendation of Empire Auto Group East.
April 30, 2024
Wendy provides excellent customer service.
Written By: Angie S
We're glad our team at Empire Auto Group East provided excellent service to you. Thank you for acknowledging their efforts.
April 28, 2024
Truly one of the worst buying experience I’ve had. 1. “Nick” the owner, is unprofessional and untrustworthy. He manipulated his way out of written agreements, and decided to back out of the trade in vehicle, after the loan amount was paid off and we had arrived to pick up the new vehicle. 2. Hostile environment, where I personally witnessed a fist fight between the sales staff. 3. All staff were complaining about subpar management, aka nick. 4. Installation was made on the vehicle, as agreed previously, and they managed to ruin the driver side seatbelt assembly. I was forced to take it locally to fix. The owner agreed to pay for it, then refused to pay once the $60 invoice was delivered. I’m not looking for any corrective action from this dealer, but I just want to make sure this doesn’t happen to anyone else. Take your money anywhere else, but here.
Written By: Ace
Hello Ahmed, It's been four years since your purchase, and this is the first we're hearing of any issues. We take customer satisfaction seriously, but we can't address problems we don't know about. If you had concerns at the time of purchase, we would have appreciated the opportunity to resolve them. Instead, airing them now without giving us a chance to help seems unfair. If you have any lingering issues or unresolved problems with your vehicle, please reach out directly so we can assist you. We're here to help, but we need to know what's wrong to fix it.
April 26, 2024
I had an exceptional experience with Sam M. He was very quick and knowledgeable with the whole process. I definitely would highly recommend Empire Auto Group for your next vehicle purchase and be sure to ask for sam m he is the man! Thanks again sam
Written By: Tyler O
We're glad to hear our team was able to provide a noteworthy experience. Your recommendation is greatly appreciated and we thank you for choosing Empire Auto Group East for your vehicle purchase.
April 26, 2024
(Translated by Google) Thank you for the advice Miss Wendy, very accurate information!!! (Original) Gracias por la asesoría señorita Wendy, la información muy acertada!!!
Written By: Carlos R
Nos alegra saber que tuvo una buena experiencia con nuestro equipo en Empire Auto Group East, gracias por su valoración de 5 estrellas.
April 25, 2024
The place is very nice and I had a great customer service by Wendy Paola.
Written By: Damilola A
We appreciate your kind words and 5-star rating. Our team, including Wendy Paola, works hard to provide great customer service at Empire Auto Group East. Thank you for choosing us.
April 25, 2024
(Translated by Google) Excellent service!! (Original) Excelente servicio!!
Written By: Monica G
(Translated by Google) Thank you for sharing your positive experience at Empire Auto Group East. We greatly appreciate your pattern. (Original) Gracias por compartir su experiencia positiva en Empire Auto Group East. Apreciamos mucho tu patronaje.
April 25, 2024
I was having an issue with service, however Wendy was a great help. She understood my problem and where I was coming from when she heard it. I would definitely recommend her buying or if you having issues.
Written By: Fatima D
We appreciate your feedback and recommendation. Our team is dedicated to understanding and resolving issues for our customers at Empire Auto Group East.
April 25, 2024
(Translated by Google) Excellent service and advice. (Original) Excelente servicio y asesoría.
Written By: Sthephanie B
(Translated by Google) We appreciate your kind comments regarding our service at Empire Auto Group East. Thank you once again for your support. (Original) Agradecemos sus amables observaciones con respecto a nuestro servicio en Empire Auto Group East. Gracias una vez más por su apoyo.
