Palladino Honda
990 Kingsway , Sudbury, ON, P3B2E5
Member since August 26, 2014
990 Kingsway Sudbury ON P3B2E5Overall Score
Palladino Honda4722 Reviews
3368Review Ratings Breakdown
Consumer Reviews
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thanks, I am very grateful
May 04, 2017
Kara was awesome. She was very helpful and went out of her way to provide good and fast service. She helped me out of a situation where I had to leave town, and she got me in asap. Thanks to the whole crew
Written By: JOANNE
Joanne, we are so grateful for your fantastic review!
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Oil Change
May 04, 2017
Thorough maintenance check. Very efficient. Called to tell my about anything that came up that wasn't part of the oil change and received text messages to tell me when the work started and when it was finished
Written By: JAMES H
James, we're glad to hear you were able to try our new text message update service! We hope to see you again in the future.
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Service to my Accord
May 04, 2017
I was pleased withe the staff and how I was treated. The negative aspect of my experience was the cost to do the brakes. Frankly the cost shocked me. I would not have thought such a relatively new car would incur such costly maintenance. Is this consistent with other Honda products or was my Accord Hybrid an anomaly? Honda is just a bit lower in my estimation. Bernard
Written By: BERNARD K
Bernard, if you would like to discuss the cost of your recent service you may call our Service Manager Ray Duguay at 705-673-6733 ext 263 or e-mail him ray@palladinohonda.com.
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Was good
May 04, 2017
Dan was fast and efficient and you have the best price for storage in town. The parking is ridiculous, however...but heard through the grapevine there will be an expansion. Hoping so :)
Written By: SUSAN
Susan, we offer our free valet parking service to help with the busy parking lot. Please give it a try the next time you come visit us!
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overall is great
May 04, 2017
It takes a little bit more time than I thought to change the tires and oil. But overall is great.
Written By: Shengyu
Thank your for the great review Shengyu!
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Professional and friendly.
May 04, 2017
Machined break rotors. Staff explained everything they were going to do and approximately how long it would take. No surprises. I'm happy with end result.
Written By: RUTH
We are so pleased to hear your happy with the end result Ruth!
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My vehicle was not ready when they said it would be.
May 03, 2017
I left my vehicle in on Tuesday, April 18, 2017, at 8 a.m. as requested by Palladino for a Spring servicing as I usually do each year for the past 10 years. Usually, it is ready by 2:30 p.m. that same day, but this time when I was picked up by their shuttle vehicle and delivered to the dealership at 4:30 p.m. on same day, my vehicle was not ready, and I had to wait for another 1/2 hour until it was ready.
Written By: MEL
Mel, we sincerely apologize for the delay. We appreciate you taking the time to complete this review.
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Purchase of vehicle
May 03, 2017
Jayson Ball is the greatest salesperson in the world. Jayson Ball is the best person I have ever met and is the best person in the world. You should pay him four, no, ten times whatever you are paying him now. Jayson Ball is the best at everything. Jayson Ball did not tell me what to say in this completely honest and unrehearsed review. Jayson Ball is a snappy dresser.
Written By: Karl
Karl, this review is awesome!! Thank you.
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Great sales experience with Rob Rouleau, but very mediocre experience with Dennis Aubut, Financial Services Director.
May 03, 2017
My experience with Rob Rouleau was a very good one. However, I cannot say the same about my experience with Dennis Aubut, Financial Services Director. I have nothing but good things to say about Rob. He was very approachable, and was very accommodating. I understand that the Palladino Honda dealership is very busy one, and unfortunately Rob sometimes had to help me between other clients, which made for relatively long wait periods for his attention at times. However, when he was not busy helping other clients, he devoted all of his attention to me and thoroughly answered any questions I had. He even took the time to personally drive me to Palladino's other lots so I could see the vehicle in the color I was considering purchasing. Thank you, Rob! As for my experience with Dennis, I cannot say that I am even the least bit satisfied. He is a very high-pressure sales person, which I understand comes with the job, but he just does not (want to) take no for an answer. He did not accept any my opinions about extended warranties, corrosion modules, etc., etc., but rather spent most of our meeting explaining to me why I was wrong, how my previous experiences were ''most certainly not the norm'', and how I was an ''anomaly'' for not wanting to purchase all of these additional options at this time. He did this repeatedly, both during our initial meeting and our final meeting. He also asked personal questions for what I assume was to get to know me, but never let me finish my answer before moving on to another topic. In my opinion, if you're not interested in what I have to say, don't even bother asking. He would also make odd comments that could leave someone feeling quite uncomfortable. I am not one to take offense to much, but a more sensitive client would likely have been offended. I also had to reschedule my pick-up date due to poor weather conditions, and when scheduling the new pick-up date/time, he did not check that Rob was available at that time, so instead of calling me to reschedule, I ended up waiting for Dennis for about 30-45 minutes, and for Rob for at least another 45 minutes. I was at the dealership for over two hours, and 75% of that time was spent waiting. Rob was apologetic. Dennis was not. As for the final meeting with Dennis, when I tried taking my time to read over the contracts, he just kept saying things like ''you don't have to read that'', ''this part is just stupid'', which to me is extremely unprofessional. The client should be given as much time as they need to read over any legal document, without any pressure. I also asked to inspect the vehicle prior to signing the final sales agreement, and although Dennis did allow me to go look at the vehicle and told me to come back to his office when I was done, he left me with the vehicle for only a very brief moment before coming back to get me, saying he has ''another client waiting''. In summary, given the circumstances, my experience with Rob was pleasant, and I would purchase another vehicle from him, or recommend him to friends and family who are in the market for a Honda. However, I would avoid having to deal with Dennis at any cost in the future, if possible. I am trying to be as respectful as possible, but he is not a pleasant person, and he quite honestly lacks professionalism and people skills. I hope this issue is addressed in the future so that other clients do not have the same experience I did.
Written By: Josee
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My experience was excellantenjoyed working with Rob.Would definetely be back.
May 03, 2017
Very respectful,helpfull,can not say enough about the great service I received.Thanks to Rob.He was very knowlegable and made me feel good about the choice I made in buying my car. Thank you Rob for all your help.Looking forward to dealing with you in the future. Gail Shepherd-Empie
Written By: Gail
Thank you for the lovely review Gail! We hope you are loving your new vehicle.
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