South Trail Chrysler

June 30, 2017

Written By: Lindsay R

June 29, 2017

Alastair Seabrook helped me immensely and I got to walk out with my dream car on the same day!

Written By: Chris L

June 29, 2017

Alastair Seabrook helped me immensely and I got to walk out with my dream car on the same day!

Written By: Chris L

June 29, 2017

Good, quick service, but dropped the ball on communication. We waited a week for the service girl to call us to let us know there was a loaner car available, so eventually went in ourselves and there was 3 there. Then waited for a call as we were told they would call before doing any work, as we also asked about out tire protection for our leaky tire. Only got a call once everything was finished, so when we got there they wanted to charge us for the tire repair. We didn't authorize the repair so they took the charge off, but I would have appreciated the call. Also, they should advertise that warranty work is deductible plus misc shop materials, as we were not told until we were in to pick up our vehicle.

Written By: Jessica A

June 29, 2017

Good, quick service, but dropped the ball on communication. We waited a week for the service girl to call us to let us know there was a loaner car available, so eventually went in ourselves and there was 3 there. Then waited for a call as we were told they would call before doing any work, as we also asked about out tire protection for our leaky tire. Only got a call once everything was finished, so when we got there they wanted to charge us for the tire repair. We didn't authorize the repair so they took the charge off, but I would have appreciated the call. Also, they should advertise that warranty work is deductible plus misc shop materials, as we were not told until we were in to pick up our vehicle.

Written By: Jessica A

June 28, 2017

Took minivan into service department. Service advisor was excellent. Personable, realistic, easy to deal with. Van was repaired same day for reasonable price. Dealership was CLEAN. Like sterile clean. It should be noted that the dealership is directly across from a garbage dump, so somebody is doing their job. Showroom is ascetically pleasant. Was given courtesy shuttle, and the driver was wonderful! Great conversation. Why not five stars? The only downside to the entire experience was having to listen to terrible music in the service bay. I brought in my minivan. People that own minivans generally have young children. I don't want my young children listening to raunchy, sexually laden lyrics while I'm in the service bay. It seemed rather unprofessional to have to listen to Eminem and Ludacris blasting in a place of business. It really did stand out as a negative first impression, but luckily dealing with the service staff rectified the negativity. Would go back.

Written By: Darcy M

June 28, 2017

Written By: Luvie T

June 28, 2017

Dealt with South trail on several occasions now. The team is strong and is doing things the right way, with expansion and customer service pleasantly in mind. Huge shout out to Alastair Seabrook who took the time to find me option, after option, after option; a true reflection of just how high South Trail and associates are raising the bar of customer service. My only regret regarding South Trail is not paying Alastair and the team a visit sooner. Thanks again

Written By: Efrain V

June 28, 2017

Dealt with South trail on several occasions now. The team is strong and is doing things the right way, with expansion and customer service pleasantly in mind. Huge shout out to Alastair Seabrook who took the time to find me option, after option, after option; a true reflection of just how high South Trail and associates are raising the bar of customer service. My only regret regarding South Trail is not paying Alastair and the team a visit sooner. Thanks again

Written By: Efrain V

June 26, 2017

Written By: Kimberley A