Brantford Honda
378 King George Rd , Brantford, ON, N3T5L8
Member since March 28, 2014
378 King George Rd Brantford ON N3T5L8Overall Score
Brantford Honda2410 Reviews
1293Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
May 12, 2025
Had a flat tire and called in the morning. I was informed that emergency walk-ins would be accommodated. I came in about 2:30 p.m., after road assistance service helped me to install spare tire. Service staff was not welcoming, implying that i should not have been informed that i can walk in, even for emergency. I was informed that priority is given to appointments, which is understandable. Was informed that no shuttle service can be offered to get back to work, and I have to just wait and not talk much about anything else. I felt like I was being brushed off and decided to leave, take my chances, and walk into Image Honda instead, which is close to where I live. I arrived at 4 PM l, and the service staff was welcoming, attentive, looked at flat tire immediately, and gave me instant feedback. I usually do not make reviews, but i am giving this review because I can easily tell the difference in customer service and compare it after I walked into Image Honda.
Written By: Mo A
May 12, 2025
Written By: Jen M
May 12, 2025
Ryan was awesome to do business with. He is knowledgeable and friendly. He certainly knows his stuff. He is loyal as well as we bought a car from him years ago and was happy to see he was still a part of the company.
Written By: Marg F
Thank you so much for your kind words! We're thrilled to hear that Ryan made such a positive impression—again! His knowledge, professionalism, and loyalty truly make him a valued part of our team. We're glad you had another great experience and that Ryan was here to help you once more. We appreciate your continued trust in us and look forward to serving you again in the future!
May 12, 2025
Written By: Natalie F
May 11, 2025
This is my fifth car leased through this dealership, and I wouldn’t go anywhere else! I drive in from out of town specifically because the level of service here is unmatched. The team always goes above and beyond to make the process smooth and stress-free. Everyone is knowledgeable, friendly, and genuinely cares about taking great care of their customers. I highly recommend them if you’re looking for a dealership that values long-term relationships and delivers exceptional service every time.
Written By: Social B
Thank you so much for your continued loyalty and kind words, Social! We're truly honored to have earned your trust over the years and are thrilled to hear that our team consistently provides the level of service you deserve. It means a lot that you go out of your way to visit us—we’ll always strive to make your experience smooth, stress-free, and exceptional. We look forward to serving you again when the time comes for your next vehicle!
May 11, 2025
⭐️ On February 3rd, while on Honda Brantford’s lot, my SUV suffered significant front-end damage caused by a Honda employee who failed to clear snow off a vehicle they were moving. Honda initially accepted responsibility and agreed to cover the cost of repairs, referring me to The Touch Up Spot. Shortly after the damage was assessed, Honda changed their position on covering the repair costs. After some back and forth, they did again eventually do the right thing and covered the repair costs. I dropped my SUV off on February 18th and finally picked it up on April 30th. While The Touch Up Spot was great to deal with, delays in sourcing parts from GM meant the repairs took over 10 weeks — again, no fault of the repair shop. During this time, I was left without a vehicle. Honda never offered a rental or reimbursement for one, despite the damage being entirely their responsibility. Although I’m grateful they covered the repair costs, I’m extremely disappointed to still be out over $2,000 of my own money for rental vehicles — all because of an accident that should not have happened in the first place. For a company the size of Honda, I expected better customer care and support during what turned into a very stressful and drawn out experience. Accidents happen, but how a company handles the aftermath is just as important.
Written By: Elana M
May 09, 2025
I received excellent service for my acura with Brantford Honda. The acura dealer I went to with an urgent problem told me it'll be a 3 week wait, so I was thankful that Brantford Honda was able to accommodate me quickly. Everything was fixed up promptly and Neil in particular was excellent in his communication with me and very helpful with troubleshooting. Will definitely bring my car here again
Written By: Leo R
Thank you, Leo, for the great review! We’re so glad we could help you out quickly when you needed it most. Neil will be especially pleased to hear your kind words—he takes pride in clear communication and thorough service. We truly appreciate your trust in Brantford Honda and look forward to seeing you again for any future needs!
May 09, 2025
I just purchased a vehicle here this past week. My salesperson Ryan and financial advisor Stephanie were both a delight to work with. The entire process with them was seamless. I highly recommend both Ryan and Stephanie!!
Written By: Julia H
Thank you so much for your wonderful review, Julia! We're so happy to hear that your experience with Ryan and Stephanie was seamless—they’ll be thrilled to know their efforts made a difference. Congratulations on your new vehicle, and thank you for choosing Brantford Honda! We truly appreciate your recommendation and look forward to seeing you again down the road.
May 09, 2025
Everyone is so helpful and kind!! I keep coming back because I feel very looked after by all staff !!! Keep up the good work !!
Written By: Pamela C
Thank you, Pamela! We’re so glad to hear you feel well taken care of each time you visit. Your loyalty means a lot to us, and we truly appreciate your kind words. We’ll be sure to share your feedback with the team—comments like yours keep us motivated to do our best every day. Looking forward to seeing you again soon!
May 08, 2025
Quite simply excellent! Always met with genuine smiles from the service staff . We had difficulty with one key since leasing our 2024 Civic and mentioned it to the service staff who arranged to wipe and reload both our keys . Keeping our fingers crossed that this will resolve the problem.
Written By: Lee H
Thank you so much, Lee, for the kind words and 5-star review! We're thrilled to hear that our service team greeted you with a smile and could assist with your Civic's key issue. We hope the reset does the trick, but please don’t hesitate to reach out if you experience any further trouble—we’re always here to help. Enjoy your 2024 Civic, and we look forward to seeing you again!
