South Trail Chrysler

March 02, 2023

Excellent Service!

Written By: Aaron G

February 25, 2023

Originally we went in on the weekend and made a deal fairly quickly. Had a positive experience. Unfortunately when I went in to pick up the vehicle the terms of the deal had changed without my knowledge. I was asked to sign paperwork indicating I had seen certain forms which had not been provided (such as the bill of sale for example.) It should have been quick down payment/pick up, instead I spent the better part of an hour going back and fourth with finance, sales and the sales manager on the terms of the original deal before it was finally honoured. It felt shady and like it was regular business, around this office. Left a sour taste in my mouth, and I waited to post my review to see if my feelings changed and they haven’t. We will not be returning to this dealership, they would have taken advantage of me had I not inquired or asked more questions and threatened to walk away from the deal, which is unfortunate. I wish them all the best, I hope they learn from the experience and follow the processes they claim to have in place moving forward to prevent similar experiences for other clients. Check your bill of sale and paperwork folks, make sure there isn’t any hidden costs that weren’t agreed upon in the sale conversation. I provided 2 stars instead of one because in the end they honoured the deal - they didn’t make it easy and wasted a lot of my time.

Written By: Brittney B

February 23, 2023

I purchased the grand Cherokee overland 2023 and mine customer service experience was too good, all the staff was polite and helpful especially Hailey Thordarson, she helped me a lot.

Written By: Rana S

February 17, 2023

Extremely kind, professional and impressive service. The dealership as a whole is very friendly and genuine. We dealt with Oleg and he literally went above and beyond to make our experience extremely positive. Was honest, knowledgeable and very kind. I have never left wanting to purchase more so quickly from a dealership. We were spoken to with respect and patience. Did not feel like a "sale" we live 5 hours away and will NOT go to another dealer. We stumbled upon South Trail and considerate a massive blessing. Highly recommend.

Written By: K.

February 15, 2023

Great customer service! I had the pleasure of working a deal on a truck with Shawn and Eduardo and they certainly exceeded any/all expectations. All staff were friendly, professional and helpful. Definitely will recommend this dealership to everyone I come across. Thanks guys!!

Written By: Stan B

February 10, 2023

Very helpful and professional. Peter and Oleg and Eduardo were very helpful in helping me obtain a great vehicle. Thanks guys for a great experience over all.

Written By: Ryan S

February 08, 2023

Great experience with Ryan Steele at South Trail. Got a great deal on a Ram 1500. I would recommend speaking with them.

Written By: Ryan O

February 07, 2023

Thanks Alex Kubyshkin for our best car💪

Written By: Вероника Д

February 06, 2023

I'm very happy that I found the contact of Alex Kubyshkin (Sales Executive) and he helped me to buy the great car. It's pleasure for me to visit this dealership every time and certainly meet Alex there. Very friendly and professional stuff work there. You can meet there very kind and great people such Shawn, Taylor, Oleg, who can help you with any question. If somebody wants to buy a car I definitely recommend to visit this place. Thank's a lot guys!

Written By: Andrii P

February 04, 2023

Written By: Francisco Q