Palladino Mazda
936 Kingsway , Sudbury, ON, P3B 2E5
Member since November 23, 2017
936 Kingsway Sudbury ON P3B 2E5Overall Score
Palladino Mazda704 Reviews
233Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
August 07, 2024
Bought a new 2021 Mazda 3 from them. Paid a lot of money for the extended warranty and an electronic box that was supposed to prevent rust. My air conditioning just got a leak and they said the warranty won't cover it. They will pay for parts but not labour so I would need to pay $509 plus tax. Got a couple rust spots and some scratches that they promised would be taken care of as long as I own my car. Now they say none of it is covered. The sales team lied and ripped me off for thousands of dollars. The service is horrible as well.
Written By: Donnie B
We’re truly sorry to hear about your experience, and we appreciate you taking the time to share your concerns. It's incredibly important to us that our customers feel supported and confident in both the products and services we provide. We understand your frustration regarding the extended warranty and rust protection coverage, and we apologize if there was any confusion or miscommunication about what was included. That’s certainly not the experience we strive to deliver, and we regret that you feel let down. We’d like to look into this further and see what we can do to help. Please reach out to our Customer Care team directly at 705-524-3300
August 01, 2024
This dealership has got to be the worst I have seen in my lifetime. My sister brought in her 2020 CX30 and was told her front bearings were gone and the rear differential was shot. Car has 30000 km on it. Says in the 5 year power train warranty that it’s covered. Been already a week and they say they are waiting to hear from Mazda to get permission to proceed. In the meantime sister is walking and very upset. She gets the brush off when she calls and never any time frame when things will happen.Never seen such nonsense. Will never deal with Pallidino or Mazda ever.
Written By: Al L
Hi Al, The claim was submitted to Mazda, when it comes to warranty repairs we are required to wait on their approval prior to proceeding. We never want to see any of our clients without a means for transportation. We have a loaner program that we can provide. Please have your sister reach out to Vanessa our service manager to get her into a vehicle. 705-524-3300 ext 426
July 19, 2024
Just purchased from Palladino today and WOW what a great service i received ! Tristan Tulini was absolutely GREAT !! I have purchased several vehicles in my life and must say that this purchase from Tristan Tulini / Palladino turned out to be the very best experience ! Thank you Tristan Tulini “you’re Awesome” !!
Written By: Stephan P
We are thrilled to hear how great your experience was with Tristan! Welcome to the Palladino Mazda family!!
July 17, 2024
I'm not sure why Jen or Vanessa are always so rude, they work in the Service Department. They are disrespectful, condescending, uneducated in their field, arrogant, patronizing and leave a distasteful message about the service and company as a whole. I have heard it from many people, this is giving the Palladino name a bad reputation; to the point where customers will shop elsewhere. I have never had such horrible customer service.
Written By: D S
Hi, due to your screen name we are unable to locate you in our system. We would like to discuss further if you could reach our to our GM @ jbeauchamp@palladinomazda.ca that would be appreciated. Thank you!
July 13, 2024
I've ordered parts (CarPlay / Android Auto Retrofit) and they were ship the next day and received the following one. Everything was securely packed. This is a service that deserve 5 stars. Thank tou Palladino Mazda.
Written By: Bruno L
Thank you Bruno! Thank you for trusting us with all your parts needs!
July 13, 2024
These guys are not good in customer satisfaction . Never value customer and satisfaction , they try to sell what they have not we ask so I look to other dealership and brand . Not a good place to purchase car .
Written By: anjana m
Hi Anjana, unfortunately you name is not found in our system at this time. In effort to better understand your experience, we kindly request you reach out to our General Manager Justine by emailing jbeauchamp@palladinomazda.ca
July 04, 2024
Written By: anuraj0081
Hi anuraj0081, due to your screen name we are unable to locate you in our system. Please reach out to a member of our management team to discuss your 1 star review at sales@palladinomazda.ca or service@palladinomazda.ca Thank you!
July 04, 2024
An absolutely phenomenal experience with Anthony Scola and Marc from Palladino Mazda. From the moment, I walked in the doors, the service they provided me was nothing short of amazing. Marc went above and beyond when managing the financing of my vehicle and made sure to customize everything to my needs. Anthony went above and beyond to help me find the right vehicle and stayed in contact with me throughout the entire process. Both of them did everything to make sure I was taken care of. I can’t recommend both of them enough. I can only hope that the next time I need a vehicle both Anthony and Marc are still working at Palladino Mazda
Written By: Porshia C
Thank you Porshia for your 5 star review. Welcome to the Palladino Mazda Family!
June 16, 2024
This is the worst place I have ever visited. I initially gave Mazda 5 stars after the first meeting with the salesperson for confirming the delivery. After 3 weeks of waiting, they said the car we booked is no longer available. I don't want to write the whole story of what happened because I know you guys will definitely delete it. This is what happened when my husband added the Google review. When we complained to Mazda, they responded by flagging that I gave 5 stars. They didn't even value the email we sent. So, I just need to tell you guys not to trust these reviews if they are deleting ones that create a negative image for them.
Written By: Manju D
Hi Manju, the incoming vehicle we reserved for you came in with the incorrect interior colour which was expressed to you immediately. We offered you other options in efforts to rectify the situation to which you declined, as we always strive to go above and beyond for our customers. We reached out to Mazda Canada and they confirmed that no fault was found on the dealership's end and the file was therefore closed.
June 05, 2024
I just bought a used car from here and I had a great experience! Tristan and Jordan were so helpful. The process was quick and easy! I’ll definitely be back in the future :) thanks for everything guys
Written By: Jaidey R
Welcome to the Palladino Mazda family Jaidey! The best compliment Tristan can receive is a referral and you can take advantage of our referral program when someone you refer buys!
