Palladino Mazda
936 Kingsway , Sudbury, ON, P3B 2E5
Member since November 23, 2017
936 Kingsway Sudbury ON P3B 2E5Overall Score
Palladino Mazda704 Reviews
233Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
November 20, 2024
I love my car but hate dealing with this dealership. The service department is a complete joke—constant turnover, and I keep getting bounced from manager to manager with no resolution. I purchased their Tricare product, which is supposed to cover replacing my cracking seat, but after over a year of back-and-forth, they still haven’t fulfilled their obligation. Now they’re claiming they have no record of my claim and want me to bring the car back for another estimate. I’ve emailed the current Manager, Vanessa, and the GM, but no one has responded. This level of incompetence and lack of accountability is unacceptable.
Written By: Melissa G
Hi Melissa, Thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience you experienced. We strive to provide excellent service, and it’s clear we fell short in addressing your concerns in a timely and efficient manner. Since your review, we’re glad to hear that the issue with your vehicle has been resolved. Your satisfaction is important to us, and we’re committed to improving our processes to ensure better communication and service in the future. If there’s anything else we can do to assist you or improve your experience, please don’t hesitate to reach out. We truly appreciate your patience and thank you for giving us the opportunity to make things right.
November 20, 2024
Just went in today with my grandparents to look at a vehicle I had my eye on, and what an awesome experience. I had never gone to a car lot before and was feeling a little nervous as I didn’t know what to expect or what questions to ask. Tristan Tulini was the sales consultant I was working with and he was extremely helpful and went above and beyond to make sure that I was properly set up, answered all my questions, concerns and worked with me to get the best rates available for me. overall great experience! My grandfather really enjoyed his costumer service as well. great team , great service and would definitely deal with them again! Super happy! Can’t wait for my new ride !
Written By: Christina L
Thank you so much for sharing your experience, Christina! We're thrilled to hear that your visit to Palladino Mazda was such a positive one. It's great to know that Tristan provided exceptional service, making your first car lot experience smooth and enjoyable. We take pride in ensuring our customers feel comfortable and well-informed throughout the process, and it’s wonderful that both you and your grandfather appreciated the effort. Congratulations on your new ride! We can’t wait to see you behind the wheel and are here if you need anything in the future. Enjoy the road ahead, and thank you again for choosing Palladino Mazda!
November 06, 2024
My partner and I did not realize we had come in 30 min till closing, but Jacob took us in to look at cars no problem! They were very kind and very helpful. Although we did not end up leaving with a vehicle I would strongly recommend working with Jacob and his team! Thanks!
Written By: Scotia
Thank you for your kind compliments about Jacob and our team along with your recommendation to others, Scotia!
November 01, 2024
Spoke with Tristan on a Thursday inquiring about a used vehicle. To his credit, he was polite and answered all my questions. Called back the following Tuesday to put in an offer over the phone to which I was told he would check. After several calls and emails following up on where my offer was, I finally called reception on Friday, only to be told the vehicle has been sold a week ago. I'm not mad I missed out on the vehicle but I think it's common courtesy to send a 2 minute email to inform me that it's gone.
Written By: Mike L
Thank you for taking the time to share your experience, and we sincerely apologize for the lack of communication regarding the vehicle you inquired about. We completely understand your frustration, and we agree that it’s important to keep our customers informed throughout the process. It was certainly not our intention to leave you waiting for updates. We truly appreciate your patience and feedback, as it helps us improve our communication moving forward. Rest assured, we are taking steps to ensure situations like this are handled more efficiently in the future. While we’re sorry you missed out on the vehicle, we’d love the opportunity to assist you in finding another car that meets your needs. Thank you again for your constructive feedback, and we hope to have the opportunity to assist you in the future. Best regards, The Palladino Mazda Team
October 18, 2024
I am very happy I went to Palladino Mazda, I was greeted by salesperson Anthony Scola like an old friend. He and all the team are 10/10. I purchased a 2025 CX-30 GS, which was in transit. Anthony arranged a loaner. He said Cx-30 would arrive on Oct 14 and IT DID. I definitely recommend Palladino Mazda, all the staff, were great !! My experience was stress free and actually very enjoyable. I hadn't realized how many gr8 features this SUV has, I purchased the LUXURY pkg.I LOVE MY CX30 and now watching, YouTube videos " tips and tricks and how to use. I BOUGHT THE RIGHT VEHICLE FROM THE RIGHT DEALERSHIP. Thanks everyone for your amazing attitude and putting your customers needs at the top of your list.
Written By: Toni D
Thank you so much for taking the time to leave such a thoughtful and detailed review! We’re thrilled to hear about your fantastic experience with Anthony Scola and the entire Palladino Mazda team. It’s our mission to provide a stress-free and enjoyable car-buying experience, and it’s great to know we hit the mark for you. We're also so happy that you’re loving your 2025 CX-30 GS with the Luxury Package! It’s a beautiful vehicle with so many great features, and we’re excited that you’re enjoying the journey of exploring them. Anthony and our team truly appreciate your kind words — we always strive to put our customers' needs first and make the experience as seamless and enjoyable as possible. Thank you again for recommending us to others! We’re here for you whenever you need us, whether it’s for more tips on your CX-30 or anything else. Enjoy your new ride, and we look forward to seeing you again soon! Warm regards, The Palladino Mazda Team
October 13, 2024
Written By: Denisse R
We truly appreciate your five star review Denisse!
September 24, 2024
3 sales guys refused to show me a vehicle eventhough there was more than 1/2 hour before closing Thanks
Written By: Dan D
Hi Dan, we sincerely apologize for the inconvenience and frustration caused by the situation. We understand how disappointing it can be when expectations aren’t met. While we understand how you felt rushed at the end of the day, the reasoning for not allowing a test drive was because the units you were interested in were sold. Once a client agrees to purchase we do not allow anyone to look at the vehicle out of respect for them. We would gladly show you any vehicle's of interest that are available please don’t hesitate to contact us directly. Thank you for your time and feedback.
Should have never doubted them
September 04, 2024
Jordan and Anthony were a pleasure to work with. They listened to our needs and budget and made it work.
Written By: Desiree
Related Staff:
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September 04, 2024
Anthony and Jordon make a great team. It was a pleasure doing business with them. We just love our new wheels. I went back for my roof rack install today and all was great. They even gave me a car to run around with since I’m from out of town.
Written By: Desiree S
Congratulations on the purchase of your Mazda CX-5, Desiree! We love that you love your new wheels and agree, Anthony and Jordan do make a great team. Thank you for your kind words and for sharing your experience with us.
August 21, 2024
Bad customer experience service manager was very rude
Written By: sajin s
Hi, we are unable to locate your name in our database. Could you please reach out to our GM at jbeauchamp@palladinomazda.ca to discuss further. Thank you!
