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Acura of Hamilton

1515 Upper James St , Hamilton, ON, L9B1K2

Member since May 26, 2017

1515 Upper James St Hamilton ON L9B1K2

Overall Score

4.4

Acura of Hamilton

774 Reviews

22
Acura of Hamilton

Review Ratings Breakdown

Consumer Reviews

*Showing a selection of the total reviews available from Google.

*Showing a selection of the total reviews available from Facebook.

Acura of Hamilton Acura of Hamilton
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February 22, 2018

We recently purchased a TLX from Acura or Hamilton our sales woman we dealt with was Julia Lioris. We couldn't be more happy with this decision!! Julia took her time and went over every detail of this car and all the features it has to offer, the staff is very friendly and welcoming. i would definitely recommend anybody in the market of a buying a new car to go see Julia Lioris!

Written By: G G

Acura of Hamilton responded on December 11, 2020

Thanks for the great review. We appreciate your business!

Acura of Hamilton Acura of Hamilton
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February 22, 2018

We recently purchased a TLX from Acura or Hamilton our sales woman we dealt with was Julia Lioris. We couldn't be more happy with this decision!! Julia took her time and went over every detail of this car and all the features it has to offer, the staff is very friendly and welcoming. i would definitely recommend anybody in the market of a buying a new car to go see Julia Lioris!

Written By: G G

Acura of Hamilton responded on December 15, 2020

Thanks for the great review. We appreciate your business!

Acura of Hamilton Acura of Hamilton
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February 21, 2018

I recently purchased my first *new used* vehicle from Acura Hamilton, an Acura RDX. The salesman who met with me, Garrett Smith, was a pleasure to work with from beginning to end. He was very patient with me, and went above and beyond what I had expected from a car salesman; going with me to have the vehicle looked over by my mechanic, even offering to take it in himself to my mechanic as I was working. Any issues or miscommunication, were resolved quickly and efficiently. The dealership itself is a very nice location, with a large and comfortable waiting area, and everyone there was so friendly. On the day I was to pick up my vehicle, Garrett came to my home, picked up both myself and my husband, and even stopped at the bank for me! I am loving my new vehicle! Jim, the sales manager, was also very helpful throughout my purchase experience, and I am very thankful to him and Garrett both.

Written By: Theresa O

Acura of Hamilton responded on December 15, 2020

Thanks for the great review. We appreciate your business!

Acura of Hamilton Acura of Hamilton
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February 21, 2018

I recently purchased my first *new used* vehicle from Acura Hamilton, an Acura RDX. The salesman who met with me, Garrett Smith, was a pleasure to work with from beginning to end. He was very patient with me, and went above and beyond what I had expected from a car salesman; going with me to have the vehicle looked over by my mechanic, even offering to take it in himself to my mechanic as I was working. Any issues or miscommunication, were resolved quickly and efficiently. The dealership itself is a very nice location, with a large and comfortable waiting area, and everyone there was so friendly. On the day I was to pick up my vehicle, Garrett came to my home, picked up both myself and my husband, and even stopped at the bank for me! I am loving my new vehicle! Jim, the sales manager, was also very helpful throughout my purchase experience, and I am very thankful to him and Garrett both.

Written By: Theresa O

Acura of Hamilton responded on December 11, 2020

Thanks for the great review. We appreciate your business!

Acura of Hamilton Acura of Hamilton
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February 20, 2018

Standard A1 service required but the free test showed an alignment was necessary. They have a great "before and after" report showing what was required and the final results. Very helpful in an area most of us know little about. Very comfortable waiting area, tv, coffee and treats available. Very good customer service. Kudos to Frank and the team!

Written By: Mark E

Acura of Hamilton responded on December 11, 2020

Thanks for the great review. We appreciate your business!

Acura of Hamilton Acura of Hamilton
User Photo

February 20, 2018

Standard A1 service required but the free test showed an alignment was necessary. They have a great "before and after" report showing what was required and the final results. Very helpful in an area most of us know little about. Very comfortable waiting area, tv, coffee and treats available. Very good customer service. Kudos to Frank and the team!

Written By: Mark E

Acura of Hamilton responded on December 15, 2020

Thanks for the great review. We appreciate your business!

Acura of Hamilton Acura of Hamilton
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February 20, 2018

Written By: Jessica V

Acura of Hamilton responded on December 11, 2020

Thanks for the great review. We appreciate your business!

Acura of Hamilton Acura of Hamilton
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February 17, 2018

My Acura tlx 2016 had issues as it was turning off and on by itself.. brought it in for a repair and sure they fixed it (3 stars)but -2 stars for the lack of caring for the customer because my car was returned dirty! The outside was disgusting and dirty (far more than when I brought it in). Not asking for a car wash but they could have the customer appreciation in mind and gave the car back in an appropriate manner. Not happy at all..

Written By: Areeba K

Acura of Hamilton responded on December 15, 2020

Hi Areeba, Please feel free to contact us at 905-528-7335 to sort this out. We are sorry that this happened and would like to rectify this asap.

Acura of Hamilton Acura of Hamilton
User Photo

February 17, 2018

My Acura tlx 2016 had issues as it was turning off and on by itself.. brought it in for a repair and sure they fixed it (3 stars)but -2 stars for the lack of caring for the customer because my car was returned dirty! The outside was disgusting and dirty (far more than when I brought it in). Not asking for a car wash but they could have the customer appreciation in mind and gave the car back in an appropriate manner. Not happy at all..

Written By: Areeba K

Acura of Hamilton responded on December 11, 2020

Hi Areeba, Please feel free to contact us at 905-528-7335 to sort this out. We are sorry that this happened and would like to rectify this asap.

Acura of Hamilton Acura of Hamilton
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February 16, 2018

Purchased 2 vehicles within 9 months. Great experience both times. They really make you feel like a valued customer. I would highly recommend this dealership to family and friends. Thank you Garrett for making my new car purchase such a great experience!

Written By: Steve F

Acura of Hamilton responded on December 11, 2020

Thanks for the great review. We appreciate your business!

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