Forest City Mazda
652 Wharncliffe Rd S , London, ON, N6J 2N4
Member since October 11, 2017
652 Wharncliffe Rd S London ON N6J 2N4Overall Score
Forest City Mazda918 Reviews
152Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
March 30, 2018
My fiancée Cheryl and I were in the market for a new suv, after visiting several dealerships and being treated poorly to say the least we walked into Probart Mazda. Right from the time we walked in the door we were treated like VIP’s. We met a gentleman named Jesse ,he and the team there went out of there way to answer our questions and make the experience pleasant. Their honest transparency was a breath of fresh air , they even encouraged us to bring our dog and see how he liked the vehicle. I’m a hard person to sell anything to but it was clear to Cheryl and I after our first visit we were going to be Mazda owners we bought the CX5 and absolutely love it, we make excuses to drive it. Thanks Probart Mazda and Jesse for making our car purchase stress free. Proud Mazda owner Dave Zoom Zoom
Written By: Andy W
Thank you for telling us what a wonderful experience you had! We are so happy that you loved the service that Jesse provided. Congratulations on the new vehicle and keep enjoying the ride! Zoom zoom!
Friendly stuff,all transactions quick
March 07, 2018
My sales person was very friendly and without any delay presented me my future car, explsined sll functions and here i am test driving it. When i arrived to pick the car up, it took me literally 15 mins and soon i was on my way home. My car was clean and with full tank as promised by salesperson. I had a good experience at the Probart mazda dealership.
Written By: Viktor
Viktor, we are so happy to hear that your experience with us was so positive! Enjoy your new vehicle!
Related Staff:
March 06, 2018
Written By: Gurjot S
Gurjot, thank you for the great review!
February 25, 2018
Confusing sales tactics
Written By: Craig S
February 25, 2018
Confusing sales tactics
Written By: Craig S
Underestimated wait for service + Overcharged
February 22, 2018
Took 5 hours to complete the service. I was initially told 2.5hrs then 4 hours but wasn't finished until after 5 hours and ended I up being late for work. When I called, I was told my car was not being worked on at the time, the technician was out... and when the bill came, I was charged for just over 5 hours of labour. I asked the staff while cashing out, "How can I be charged for 5 hours of labour when it wasn't being worked on for full 5 hours?"..... Well for a person who was very talkative and pleasant through the initial process, he was very silent then and just left my disdain unaddressed. Over $1K spent and he was content to charge labour time to fill in gaps and unapologetic to the inconvenience caused. I left with a sour taste in my mouth.
Written By: SIDIA
Sidia, we are disappointed to see this review. The extra time on the appointment was due to the additional work that needed to be done on the vehicle. As for the 5 hours of labour, we run on a standard flat rate system. Our Service Manager, Paul Dixon, will be reaching out shortly to explain this system in further detail. We do not want you to have a sour taste in your mouth due to us!
Related Staff:
The Service Team at Probart Mazda
View ProfileSent me something and I didn’t have work done.
February 21, 2018
Yet again, I’m being sent stuff for a vehicle I don’t own. You call my number asking for someone else, send emails to my email Addressed to the wrong person, get sent mail in someone else’s name asking about my vehicle. This is going on 10 times I have brought this up, and I keep on being told we’re fixing it, but it’s still happen.
Written By: KANDIE &
Kandie and Alfred, we do apologize for the miscommunication and the inconvenience. I have spoken to our Service Manager, Brad Musselman, and he has assured me that he has contacted our marketing company and removed your information from the system. We apologize for the delay!
Related Staff:
The Service Team at Probart Mazda
View ProfileAlways do exta stuff to the car, and end up charging more, without telling the customer beforehand
February 21, 2018
Even though the service guy was really nice, they always get more things done and get charged more. Last time I went, I went for an oil change, the guy said they were going to revise and make sure the tires were alright, did not mention about paying more money, and in the end I got charged a little bit more than $100. Not cool, they don't know how people are doing with money, therefore, they should just do what the customer wants, and not charge more. They keep telling me I need a one year service, and I haven't done because of the money, and this guys do this, and charge me more, and in the end, I will have to pay more for the one year service...If this is the value you have on your new cars? How can a new car need all these kind of services? I do love the car, but I so regret it getting it just because of all this services and unnecessary expenses. I had a new Honda Fit before, and never I had to do so much services or a year service.
Written By: MARTHA
Martha, we are sorry to hear about your experience. The quality of our customer service truly is our number one priority. I know that our Assistant Service Manager, Paul Dixon, has been in contact with you but if you have any more questions or concerns please feel free to reach out to us @ (519)-649-1800.
Related Staff:
The Service Team at Probart Mazda
View Profile
February 21, 2018
Written By: Uriel M
Uriel, we are disappointed to see this review and we wish to make your experience a positive one. We cannot seem to locate you in our system, please contact us at your earliest convenience so we can rectify this situation @ (519)-649-1800.
February 21, 2018
Written By: Uriel M
Uriel, we are disappointed to see this review and we wish to make your experience a positive one. We cannot seem to locate you in our system, please contact us at your earliest convenience so we can rectify this situation @ (519)-649-1800.
