Acura of Hamilton
1515 Upper James St , Hamilton, ON, L9B1K2
Member since May 26, 2017
1515 Upper James St Hamilton ON L9B1K2Overall Score
Acura of Hamilton774 Reviews
22Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
January 04, 2018
Bought our TLX there, they have the best staff!
Written By: b S
Thanks for the great review. We appreciate your business!
January 04, 2018
Bought our TLX there, they have the best staff!
Written By: b S
Thanks for the great review. We appreciate your business!
January 03, 2018
Acura of Hamilton NEVER fails to disappoint! Whether it is about my car needs or if it's to see a friendly face, they always deliver the best customer service ever. Everyone at the dealership has such a great and positive work ethic! Thank you so much Acura of Hamilton! I will be returning again. :)
Written By: Briana M
Thanks for the great review. We appreciate your business!
December 30, 2017
Overall, rapid communication from the saleswoman, poor service at the dealership and very overpriced vehicle not willing to negotiate. Looked at a used Subaru wrx. No snow tires, and the first day I went to see it there was a lot of snow on the road so I came back a week later. Car hadn't moved in a week it was still surrounded in snow, had to ask for a scraper and scrap the windows myself... Started nice but the gas light was on and the needle was as low as it could go. Not great for the engine to be sitting empty in - 10° weather for a week. Additionally the engine coolant could of used a top up as well as the wiper fluid. Used car manager claimed he knew the market price of the car but he didn't even know what a wrx Sti was. Wanted 27000 for a car that sold for 33 500 MSRP 4 years ago and was no longer under warranty. It was a solid car and I can appreciate the asking price as the wrx tends to have die hard fans who may pay the premium but if that's your target consumer at least read up more on the line of vehicles.
Written By: Thomas G
Hello Thomas, We apologize for the delayed response as we were not receiving notifications here unfortunately. We are sorry to hear about this experience and would like to further look into this. Can you please reach out to Louis Iaquinto our GM at 905 528 7335?
December 30, 2017
Overall, rapid communication from the saleswoman, poor service at the dealership and very overpriced vehicle not willing to negotiate. Looked at a used Subaru wrx. No snow tires, and the first day I went to see it there was a lot of snow on the road so I came back a week later. Car hadn't moved in a week it was still surrounded in snow, had to ask for a scraper and scrap the windows myself... Started nice but the gas light was on and the needle was as low as it could go. Not great for the engine to be sitting empty in - 10° weather for a week. Additionally the engine coolant could of used a top up as well as the wiper fluid. Used car manager claimed he knew the market price of the car but he didn't even know what a wrx Sti was. Wanted 27000 for a car that sold for 33 500 MSRP 4 years ago and was no longer under warranty. It was a solid car and I can appreciate the asking price as the wrx tends to have die hard fans who may pay the premium but if that's your target consumer at least read up more on the line of vehicles.
Written By: Thomas G
Hello Thomas, We apologize for the delayed response as we were not receiving notifications here unfortunately. We are sorry to hear about this experience and would like to further look into this. Can you please reach out to Louis Iaquinto our GM at 905 528 7335?
December 29, 2017
Treated like a chump. I brought my MDX in for a simple axle replacement. They botched the job seriously. They damaged my wheel bearing and needed to redo the axle replacement twice to get it right. They did not accept responsibility for damaging the bearing. They offered me a small token discount on the total job which I ended up paying over twice as much for. I will not be returning here for any future repairs.
Written By: Ja Y
Hello, Thank you for the review. We apologize for the delayed response, we unfortunately had issues recieveing these notifications. We are sorry you feel you had a bad experience with our service department. Our team always strives for the best and we would like to rectify this. Please reach out to Chris Bolton our service manager at 905 528 7335.
December 11, 2017
Poor Service Overpriced, Unfriendly. Avoid!!!!
Written By: Ed J
Hello Ed, We are sorry for the delayed reply, unfortunately our notifications weren't coming through properly. Please feel free to reach out to Chris Bolton our service manager at 905 528 7335 to resolve any issues you had.
November 20, 2017
Written By: Steve D
Thanks for the great review. We appreciate your business!
November 18, 2017
Went for service that was supposed to be free and billed$92 had to call to complain and $was reimbursed.
Written By: LAURA S
Hello Laura, Thank you for you review. We would like to apologize for the delayed reply as we were having issues recieving notifications. We are sorry to hear your experience was nothing short of exceptional. Please feel free to reach out to Chris Bolton our service manager at 905 528 7335 if you have any further questions.
November 18, 2017
Went for service that was supposed to be free and billed$92 had to call to complain and $was reimbursed.
Written By: LAURA S
Hello Laura, Thank you for you review. We would like to apologize for the delayed reply as we were having issues recieving notifications. We are sorry to hear your experience was nothing short of exceptional. Please feel free to reach out to Chris Bolton our service manager at 905 528 7335 if you have any further questions.
