Forest City Mazda
652 Wharncliffe Rd S , London, ON, N6J 2N4
Member since October 11, 2017
652 Wharncliffe Rd S London ON N6J 2N4Overall Score
Forest City Mazda918 Reviews
152Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
February 10, 2018
Waste of my time. I sent them an email through their website to inquire about a Mazda MX5 they had on the lot. I told them I was interested in coming today to take a look and take it for a test drive. Their customer communications specialist said " I would love to set up a time to have you come in for a no obligation test drive tomorrow." We scheduled an appointment for 2:15pm. When I arrived, I was introduced to a salesperson, and he brought me outside to show me the car. We talked about the car for a bit, and we talked about our ownership experience of our own miatas. I asked if I could take it for a test drive, and he told me that they don't normally let people test drive these cars in these weather conditions. I asked him if there was another one I could take for a drive, understanding that this one had the sport package with lower profile tires. He said he would ask his manager. He came back out and started to tell me that they have a $10,000 insurance deductible, and if I crash it, that's what it would cost. He told me that these cars are difficult to drive in the winter, and asked me if I had ever even driven one before. I said " I told you I used to own the first generation miata". He said "So you already know what it drives like!" implying my 1996 Miata drives the same as a 2016. I told him that this was a waste of my time, and if test drive wasn't an option, they should have said so in the email. He then told me it's not his fault, he was just given the appointment. I told him he should probably tell someone above him then, and left the dealership. Customer service shouldn't start after you have signed the dotted line.
Written By: Adam D
Adam, we do apologize for your experience and I have been informed that our General Sales Manager, Lance Maroney has been in contact with you about this matter. If you require any further assistance please do not hesitate to contact us @ (519)-649-1800
February 07, 2018
Written By: Karrie P
Thank you for the 5-Star review, Karrie! We really appreciate it!
Service
January 31, 2018
Always have positive experiences. Services recomended are always in line with their maintenence outlines and are completed in good time.
Written By: DANIKA
Danika, thank you for the lovely review! We're happy that you were so satisfied with our service.
Related Staff:
The Service Team at Probart Mazda
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January 31, 2018
Quick and professional servicing of my vehicle. Friendly assistance and comfortable surroundings.
Written By: Linda M
Linda, thank you for your lovely review! We’re happy that you loved our service!
January 31, 2018
Quick and professional servicing of my vehicle. Friendly assistance and comfortable surroundings.
Written By: Linda M
Linda, thank you for your lovely review! We’re happy that you loved our service!
January 30, 2018
Great service done quickly. I was impressed.
Written By: derek l
Thank you for your great review, Derek! We’re happy that you’re happy!
January 30, 2018
Great service done quickly. I was impressed.
Written By: derek l
Thank you for your great review, Derek! We’re happy that you’re happy!
January 30, 2018
Great experience with super friendly staff!
Written By: Kelly G
Thank you for the great review, Kelly! We’re so happy that you were pleased with our service!
January 30, 2018
Great experience with super friendly staff!
Written By: Kelly G
Thank you for the great review, Kelly! We’re so happy that you were pleased with our service!
January 30, 2018
Written By: Rachel D
Rachel, thank you for the awesome review!
